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Four Carnival Cruises to Lose Loyalty Benefits

Guests eager to set sail for some of the most sought-after cruise destinations in the world – the Virgin Islands, Jamaica, the Panama Canal, Barbados, and Hawaii – will not have the benefits they may have anticipated on four upcoming Carnival cruises.

The impacted cruises are Carnival Dream‘s January 11, 2025 departure, a 14-night Eastern Caribbean sailing from Galveston, as well as the January 12, 2025 departures for Carnival Pride, Carnival Radiance, and Carnival Venezia.

Carnival Pride is sailing a 14-night Panama Canal itinerary roundtrip from Baltimore, while Carnival Radiance is sailing from Long Beach for a 14-night Hawaiian cruise. Carnival Venezia, now homeported from Port Canaveral, will be enjoying a 14-night Southern Caribbean itinerary.

Worth Reading: Another Carnival Cruise Loses Loyalty Benefits – How Many More?

These Carnival Journeys cruises are longer, more immersive sailings popular with Diamond and Platinum guests in Carnival Cruise Line’s Very Important Fun Person (VIFP) program. Because of their overwhelming popularity, however, it isn’t possible to offer all the benefits that these most loyal travelers have earned with the company.

Carnival Cruise Line reached out to booked guests for the upcoming sailings to notify them of the adjustments.

“As you prepare for your cruise, we have an important operational update,” the email read. “Due to the high number of Diamond and Platinum guests joining us on this voyage, we will not be able to provide priority embarkation for debarkation (including at any of the ports of call).”

The email did note that guests are still free to go to their staterooms immediately to drop off carry-on luggage. This is one of the most popular perks of the upper level loyalty statuses, but guests are not permitted to remain in their staterooms – only to drop off bags before leaving so cabin attendants can complete their work.

The notification also had further news for Diamond guests, a status reserved for travelers who have sailed with Carnival for a minimum of 200 cruise nights.

“Related to Diamond guests, due to capacity limitations, we cannot guarantee main dining room seating requests for dinner,” the email explained.

Worth Reading: Carnival Cruise Line Confirms Disappointing Loyalty Program News

Platinum level guests do not have the perk of guaranteed seating requests, but only priority consideration.

It is common on very popular Carnival Journeys sailings that several of the upper level benefits for Diamond and Platinum guests cannot be accommodated. This is due to an overwhelming number of these guests enjoying the longer sailings.

Other benefits, however, remain intact and available. This includes complimentary beverages, priority spa reservations, the VIFP logo gifts (currently a canvas baseball cap), complimentary laundry service, and the collectible pins – the new 2025 design that was just revealed earlier this week.

When Is the Program Being Updated?

Carnival Cruise Line has been hinting at a significant overhaul to the VIFP program, which has been confirmed by the line’s Brand Ambassador, John Heald.

What has not been confirmed, however, is when those changes will be announced and implemented. Heald fields inquiries about that timeline every day through his popular Facebook page.

Carnival Pride Docked in Bermuda
Carnival Pride Docked in Bermuda (Photo Credit: EWY Media)

“I don’t have any details that I’m able to share at the moment but I promise that as soon as I have all the information we will share it” and “I don’t have any details to share about the new program and although it is 100% definitely coming, I don’t know the timeline as to when” are two of his recent responses.

Cruise lines typically overhaul their loyalty programs when the benefits they offer need significant adjustments, perhaps because they are no longer viable. Another reason for program updates are when the different loyalty levels need better balance in order to accommodate all past passengers.

Read Also: Which Cruise Lines Match Loyalty Programs?

Options might be to change how loyalty status is accrued, adjusting where different loyalty levels begin, or adding new tiers to the program so as to further separate guests in different ways.

It had been strongly hinted (though never confirmed) that Carnival’s new VIFP program was to have been unveiled before the end of 2024, but that did not happen. Now, eager travelers can hope that the updates will be announced sometime in the new year.

Stay tuned to Cruise Hive for the announcements, updates, and new loyalty news when it is confirmed!

Coast Guard Makes Nerve-Wracking Airlift Off Carnival Ship

While all evacuations from a cruise ship are dramatic and nerve-wracking, travelers rarely get a good view of just how precise the work must be. The team from Coast Guard Air Station New Orleans has shared video footage of a rescue from Carnival Valor, offering a birds-eye view of the operation.

The medical evacuation took place on Sunday, January 5, 2025 as the cruise ship was enjoying a day at sea en route back to New Orleans at the end of a 4-night sailing that had visited Cozumel, Mexico.

The 33-year-old male cruise passenger needed medical evacuation, though further details about his condition have not been released in order to protect his privacy and that of his family and traveling companions.

The operation was carried out by an MH-60 Jayhawk aircrew with oversight support from an HC-144 Ocean Sentry aircrew. Together, the crews smoothly coordinated the guest’s evacuation, airlifting him in a transport basket aboard the helicopter.

The guest was then transported to University Medical Center in New Orleans, reportedly in stable condition.

Harrowing video of the operation shows the precise and heroic work of the aircrew, including how the helicopter must hold position with the cruise ship, hand signals the crew uses to communicate, and how gear is secured to ensure safety.

Viewers even get to “ride along” with the crew as they are lifted back onto the helicopter, showing expansive views of the area and the cruise ship.

Despite the pause for the evacuation to be carried out, there was no disruption to Carnival Valor‘s schedule and the ship returned to New Orleans as planned.

The 110,438-gross-ton, Conquest-class Carnival cruise ship is homeported year-round from New Orleans, offering 4- and 5-night Western Caribbean itineraries. While the shorter cruises only visit Cozumel, the 5-night sailings also visit either Progreso or Costa Maya, depending on the departure date.

Carnival Valor will be making a pair of transatlantic cruises later this year as she moves to Spain for a significant dry dock update. The ship will leave New Orleans on April 24 for a 16-night eastbound journey to Barcelona, calling first on Nassau and then in the Azores and other Spanish ports of call before debarkation on May 10.

Details of the dry dock and expected updates have not yet been released, but the refreshed ship will depart Barcelona on June 11 for a 15-night westbound transatlantic cruise visiting Malaga, Cadiz, and the Azores. Carnival Valor will arrive back in New Orleans on June 26 to resume her typical itineraries.

Other Recent Cruise Rescues

The US Coast Guard (USCG) is always on standby whenever a cruise traveler needs help or care that can’t be provided onboard the ship. While cruise ships are well-equipped to handle a wide range of medical issues, stronger emergencies or very specialized conditions may require evacuation to land-based facilities.

When this is necessary, the emergency call is made for assistance. USCG crews are activated to reach the ship, evacuate the guest or crew member, and transport them to an appropriate hospital or medical center.

Carnival Coast Guard Airlift

Such rescues do not happen on every cruise, but do happen regularly. While some are basic operations, others are more dramatic depending on the conditions the aircrews must face.

For example, in September 2024, an 8-year-old boy was airlifted from Princess Cruises’ Royal Princess off the coast of California when heavy fog impeded the operation.

In April 2024, extreme distance made it challenging for the USCG to evacuate a pregnant woman from Disney Cruise Line’s Disney Fantasy 180 miles from Puerto Rico.

Despite rough weather, USCG crews will do all they can to successfully rescue travelers in need, as was the case in April 2023, when hazardous conditions made it necessary for crews to initially abandon their rescue attempt from Carnival Dream. Once the weather eased, a second crew rendezvoused with the cruise ship to evacuate the guest.

While no cruiser wants to debark their ship via a medevac, every passenger who ever needs this help is grateful for the expertise and dedication of the USCG teams.

MSC Cruises to Showcase Its Upcoming New Flagship During Super Bowl

With 100 million-plus people estimated to watch the upcoming 2025 Super Bowl, MSC Cruises is getting in on the action by kicking off a new US marketing campaign during the Big Game.

For the first time, the cruise line is investing in a “Big Game” commercial that will feature two celebrities — not yet revealed, cruising aboard MSC World America, the line’s newest ship set to launch in April 2025.

The 6,762-guest MSC World America is under construction at the Chantiers de l’Atlantique shipyard in Saint-Nazaire, France.

The line’s 60-second commercial will profile the ship’s unique offerings and highlight MSC Cruises’ combination of American and European elements. A Super Bowl ad is a huge investment; in 2024, the cost of a 30-second commercial topped $7 million.

The Swiss-Italian cruise line is banking on the idea that Americans will embrace its Old World heritage coupled with contemporary American aspects. MSC Cruises is based in Geneva, Switzerland, and has offices in Genoa, Naples, and Venice, Italy. Founded in 1988, the line has 22 ships sailing.

Our message is clear: a cruise vacation with MSC Cruises goes far beyond traditional expectations,said Suzanne Salas, executive vice president of marketing, eCommerce, and sales at MSC Cruises USA

We offer the experience of a lifetime, seamlessly blending European style with American comfort. The Big Game provides an unmatched platform to showcase our first campaign and first ship designed specifically for North American guests,Salas added.

The Big Game commercial isn’t MSC Cruises’ only foray into major sports. In 2023, it announced a multi-year partnership as the Official Cruise Line of the Miami Dolphins.

Read Also: Why Are MSC Cruises So Cheap?

The pact includes branding opportunities at the football team’s Hard Rock Stadium, such as digital signage and various commercial placements. The cruise line also has a marketing agreement with Formula 1.

While it is still unknown which NFL teams will compete in the 2025 Super Bowl, the event will be held at New Orleans’ Caesars Superdome on February 9, 2025. 

Commercial to Highlight Ship’s Unique Districts

Designed for American travelers, MSC World America will offer seven districts offering unique spaces and activities. Cruisers will choose from among 19 dining venues and 18 bars and lounges.

Her public spaces include The Harbour, an outdoor area that will attract families to its Cliffhanger thrill ride — an over-water swing, plus a ropes course, the Harbour Aquapark, a playground, and food outlets.

MSC World America at the Shipyard
MSC World America at the Shipyard (Photo Credit: Emrys Thakkar)

One of the longest dry slides at sea, Jaw Drop @ The Spiral will span 11 decks in the World Promenade district, which also will offer shopping and dining venues.

The new ship will have the fleet’s largest MSC Yacht Club, the ship-within-a-ship luxury retreat area, and a three-level World Galleria, lined with restaurants, bars, and retail shops.

MSC World America is undergoing her final finishes at the French shipyard and will soon begin her sea trials, when the ship’s major operational systems will be evaluated. Following her handover to the cruise line, the 215,000-gross ton ship will be homeported in Miami.

The ship’s maiden voyage is set to depart PortMiami on April 12, 2025. The ship will offer 7-night Eastern and Western Caribbean cruises, all of which will call at MSC Cruises’ Ocean Cay MSC Marine Reserve in the Bahamas.

Eastern Caribbean itineraries will visit Puerto Plata, Dominican Republic, and San Juan, Puerto Rico, while Western Caribbean sailings will visit Costa Maya and Cozumel, Mexico; and Roatan, Honduras.

Here’s Holland America’s Plan for Asia and Australia in 2026-27

With itineraries finalized and bookings now open for sale, Holland America Line has unveiled its series of 2026-27 Australia, New Zealand, and Asia voyages, featuring longer, immersive cruises.

The line will deploy two ships to the region between September 2026 and April 2027; the 1,972-guest Noordam and the 1,964-guest Westerdam. Both vessels are positioned in the same region through mid-spring of 2025, offering some similar itineraries.

Notable highlights of the 2026-27 schedule include four Legendary Voyages, three operated by Noordam and one by Westerdam. These cruises are lengthy, destination-immersive itineraries that range up to 35 days.

And there is more good news for passengers seeking longer vacations at sea. Guests can book Collectors’ Voyages by combining certain back-to-back sailings, with the longest one at 69 days.

Noordam’s Legendary Voyages include two South Pacific Crossings cruises, one each at the beginning and end of the season.

The first is a 34-day sailing from Seattle to Sydney in October 2026, as the ship repositions for the series, and the second is a 29-day cruise in March 2027, as Noordam makes the return trip from Sydney to Seattle.

Noordam’s third Legendary Voyage is the 35-day Legendary Australia Circumnavigation, departing Nov. 15, 2026 and featuring overnight calls in Freemantle (Perth) and Hobart. Also, late-night calls are offered in Adelaide, Philip Island, and Melbourne.

Sailing roundtrip from Sydney, the cruise makes more than a dozen port calls around the country.

The 35-Day Legendary Australia Circumnavigation is one of our deepest explorations of Australia. Guests have the chance to see all the country has to offer, including its iconic wildlife such as kangaroos and koalas,said Paul Grigsby, vice president of revenue planning and analytics at Holland America.

Westerdam’s Legendary Voyage is the 28-day Legendary Coral Triangle & Great Barrier Reef, sailing roundtrip from Singapore and calling at ports in the Philippines, Indonesia, Papua New Guinea, and Australia.

Departing on January 3, 2027, the cruise features two days sailing in the Great Barrier Reef and views of the Batu Tara and Krakatau volcanos. One overnight is scheduled for Bali.

Both Ships Offer Shorter Itineraries, Too

Cruisers looking for shorter alternatives can choose from Noordam’s series of 14-day Australia and New Zealand itineraries, sailing between Auckland and Sydney.

Read Also: How You Can Relax and De-Stress on a Cruise

Between January and March 2027, the voyages offer scenic cruising in Milford Sound and Fiorldand National Park, and call at eight ports. One of the itineraries, South Australia Discovery Holiday, invites guests to celebrate Christmas and the New Year holidays at sea.

Westerdam has a series of shorter voyages as well, with most departing from Tokyo. The ship will sail 13- and 14-day Circle Japan cruises as well as a 14-day Japan and South Korea Discovery. 

Holland America Line Noordam
Holland America Line Noordam

Other options include a 14-day Far East Discovery itinerary between Hong Kong and Singapore and a 14-day Philippines, Taiwan, and Japan cruise from Hong Kong. 

We know that the majority of our guests traveling to Asia want cruises that are 14 days or longer, allowing them to more authentically connect with the destination. These carefully curated cruises provide the opportunity to do just that both on board and ashore,said Grigsby.

All told, the full series of voyages offers passengers a wide choice of departure ports: Sydney, Australia; Vancouver, Canada; Hong Kong, China; Yokohama (Tokyo), Japan; Auckland, New Zealand; Singapore; and Seattle, Washington.

Guests can enjoy late-night port stays in nearly a dozen destinations, including Shanghai, China, Tahiti, French Polynesia, and Honolulu, Hawaii.

Guests can book the line’s Australia, New Zealand and Asia cruises with Holland America’s Have It All premium package, which covers shore excursions, specialty dining, crew tips, a beverage package, and a WiFi plan, among other perks.

Carnival Cruise Line Will Not Join Growing Dog-Friendly Trend

While the idea of taking one’s pet dogs on vacation is a thrill for dedicated dog owners, canine companions will not be welcome on Carnival Cruise Line anytime soon.

This is in response to growing interest in the upcoming dog-friendly cruise from Margaritaville at Sea, along with eager requests from pet owners.

It is inevitable that larger cruise lines would start receiving requests from guests about the possibility of bringing their dogs onboard as they enjoy their cruise vacations. Some travelers have reached out to Carnival Cruise Line’s Brand Ambassador, John Heald, about the possibility.

“Has Carnival considered a cruise where you can take your dog (not service animal) like some cruise lines are testing?” one guest asked. “I understand the logistics would be insane, but thinking perhaps on one of the smaller cruise ships it would be nice to have a few dedicated dog cruises.”

To be clear, only a single cruise line is confirmed as “testing” a dog-friendly cruise – the upcoming “Tails of the Seas” cruise aboard Margaritaville at Sea Islander.

That first-of-its-kind sailing is welcoming pet dogs aboard, but there are many restrictions and guidelines that must be followed to ensure a smooth voyage.

Heald, who himself is a dedicated dog owner of a German Shepherd named Quantum, responded to the guest’s excited inquiry, but not in a way they might want.

“No, we’ve never considered this,” he said. “I think whilst someone would definitely like it, I may even be one of them, I think from a cleanliness point of view and from actually being able to fill a ship, and to have the facilities where the dogs would be happy on board, means that this will probably never happen.”

Heald followed up with a bit more explanation, noting that service dogs remain welcome onboard all Carnival cruise ships.

“I think it’s safe to say that most people understand why we will not do a dog-friendly cruise, outside of the service dogs I mean,” he confirmed. “I know many of us who are dog lovers would really like it, but we all understand the problems that would come with this. And I know the housekeeping department would be horrified if we decided to do this.”

There are many logistics that would need to be considered for any dog-friendly cruise. Not only relief areas and proper waste disposal, but also such issues as behavioral control, proper pet vaccinations, barking and noise, appropriate food, where on board dogs wouldn’t be permitted, pet size restrictions, and much more.

Furthermore, the restrictions on importing domestic animals to foreign ports of call would also need to be taken into consideration, as not all ports would necessarily welcome a ship full of canine cruisers.

Still, Heald is always welcoming to comments and inquiries, and he included the idea of dog-friendly cruises in a daily poll on his Facebook page.

Carnival Cruise Line Dog VIFP
Photo Courtesy: Carnival Cruise Line

Of more than 46,000 votes, only 3% of respondents (roughly 1,400) agreed that they’d love to see Carnival Cruise Line offer a dog-friendly sailing. For comparison, 32% of voters (approximately 15,000) firmly preferred “No dog cruise for me, please.”

Interestingly, the cruise ship that will be welcoming dogs onboard in November 2025 is a former Carnival-owned vessel, having previously been Costa Atlantica of Costa Cruises, part of the Carnival Corporation & plc family.

What Dogs Are Welcome on Carnival Cruises?

Carnival Cruise Line has always welcomed fully trained service dogs onboard, and makes every possible accommodation to ensure the dogs and those who rely on their services feel comfortable and welcome.

Read Also: 10 Reasons Why I Would Never Take a Dog-Friendly Cruise

“A service dog is legally defined and individually trained to meet the specific needs of a person with a disability,” the cruise line’s website notes. “Pets, or service dogs in training, are not allowed aboard. Emotional support dogs, which are not recognized by the US Department of Justice, are also not permitted on Carnival ships.”

Travelers must abide by all the appropriate policies for traveling with a service dog, including vaccinations, a registered microchip, and applicable paperwork, both for the cruise line as well as any ports of call they will be visiting.

Relief areas are provided for service dogs onboard, and the animals are welcome in most public areas of the ship, including dining areas, but must be on a leash at all times.

Technical Problems Give Norwegian Cruise Line’s New App a Rocky Start

While the old adage, “If it ain’t broke, don’t fix it,” often holds true, Norwegian Cruise Line (NCL) chose a different path in an effort to enhance its onboard guest experience.

Beginning in late August 2024, the cruise line initiated the rollout of a brand-new app across its fleet of 19 ships, meant to provide cabin access and reservation details, allow guests to upload travel documents and check-in online, and book entertainment, shore excursions, and dining reservations.

First introduced on Norwegian Sky’s August 30, 2024, voyage in the Caribbean, the initial rollout was received with positive reviews and the cruise line saying the app was part of its commitment “to being the easiest cruise line to work with.”

But just over a week into the New Year, the new app has guests singing a different tune.

On January 1, 2025, NCL officially shut down its older app and fully transitioned to its new creation. According to user reviews on the App Store, Google Play, and social media, technical difficulties have led to nothing but frustration for many guests.

“Why on earth would you shut down your old app when the new one is NOT working,” wrote one App Store user who gave the app a 1-star review. “When I was on the ship three weeks ago, I was able to get into both apps. The new app is prettier, but the old app was much easier to use.”

Wrote another user on Google Play who also left a 1-star review, “I really want to rate this app higher due to the improved design, but the performance is AWFUL. It takes forever to load, if it loads at all, and every tap results in staring at a blank wireframe screen while it reloads.”

In response, Norwegian Cruise Line responded to Cruise Hive and said, “Guest feedback is incredibly important to us. NCL is committed to delivering an exceptional experience that allows guests to vacation with ease.”

“Over the past few days there was a technical issue loading our new mobile app that has since been resolved,” said the cruise line.

While some passengers have reported deleting and reinstalling the app initially helped, they continued to experience trouble. NCL recommends guests continue to update the app, “as we are regularly deploying new features.”

“Now it opens in less than 3 second and you can move from page to page pretty effortlessly,” wrote one guest, following NCL’s advice and January 7 update.

NCL Efforts to Refine New App

Beyond the loading difficulties and blank screens, when the app works, passengers have mixed reviews on the features of the new app.

While some passengers have reported an inability to select and save activities into a personal calendar of events and others say reservations are missing, others feel the sleek, modern app functions better than the earlier version.

NCL App
NCL App

“Everything is well-organized, making it effortless to book excursions, manage dining, and keep track of activities,” said on Apple reviewer. “The real-time itinerary updates and easy access to shipboard accounts are fantastic, keeping you in the loop with just a few taps.”

Added a Google Play user, “Having port times listed in the itinerary is sooo helpful and I like the horizontal pre-cruise checklist section for easy access to the on-ship planning.”

Read Also: Do Cruise Ships Have Wi-Fi – 5 Things to Know

Introducing new technology often comes with initial hiccups, and Norwegian Cruise Line is actively addressing the performance issues and bugs being reported by its guests.

Passengers experiencing trouble with the app are finding the website a good alternative in the meantime.

Cunard Vessel Will Return to Alaska for the 2026 Cruise Season

Another cruise line has announced it will be including Alaska in its array of itineraries in 2026, bringing a luxury liner to the waters of the Last Frontier.

Cunard Line revealed it will offer 15 roundtrip cruises to Alaska from Seattle on its 2,000-passenger Queen Elizabeth, which is scheduled for a major makeover in early 2025.

The journeys, ranging from 7 to 12 nights, will be offered for sailings between May and September 2026.

“Alaska is a truly unique destination, and we’re delighted to return with our 2026 program,” said Cunard President Katie McAlister. “Sailing through its spectacular fjords and seeing the immense glaciers is an experience like no other.”

The 2026 itineraries showcase the state’s picturesque landscapes like the UNESCO World Heritage Site of Glacier Bay National Park and Hubbard Glacier.

They also include stops in popular ports like Ketchikan, Haines, and Juneau, Alaska, the latter of which will be imposing a limit of 16,000 cruise ship passengers – 12,000 on Saturdays – beginning in 2026.

The newly announced season expands upon the 90,900-gross-ton Queen Elizabeth’s nine sailings to Alaska in 2025 and begins with a 10-night journey on May 4, 2026. 

That initial voyage will take guests through the Inner Passage with stops in Victoria, British Colombia, and Sitka, Glacier Bay National Park, Juneau, Tracy Arm Fjord, and Ketchikan, Alaska.

The last sailing of the season will be a 7-night itinerary to Victoria, Juneau, Tracy Arm Fjord, and Ketchikan, departing on September 17, 2026.

Read Also: The Best Time to Cruise Alaska: Months to Choose

Passengers selecting the longest cruise, 12 nights departing on May 21, will visit the same ports, as well as Wrangell, Icy Strait Point, Hubbard Glacier, and Haines.

“These voyages promise to create unforgettable memories, and we can’t wait to welcome our guests on boardQueen Elizabeth, added McAlister.

An Upgrade Ahead of Diverse Itineraries

Last month, Cunard announced Queen Elizabeth will be entering dry dock at Singapore’s Seatrium’s Admiralty Yard February 25 through March 13, 2025, before she begins her 2025 season in Alaska.

During dry dock, the vessel will receive interior and exterior refreshes, including new furnishings and Michelin-enhanced dining options in the cruise line’s signature Grills experience.

Passengers will see the Commodore Club, Queens Room, Garden Lounge, and The Pavilion refreshed while welcoming the new Wellness Café in The Pavilion and the Harper’s Bazaar Wellness at Sea programming.

Queen Elizabeth Cruise Ship in Alaska
Queen Elizabeth Cruise Ship in Alaska (Photo Credit: lenic)

In addition to the Alaska itineraries, Queen Elizabeth will offer more extensive exploration through repositioning voyages that will take guests through the Panama Canal. 

The vessel begins a 20-night repositioning option from Miami on April 14, 2026, to Seattle, where she will arrive on May 4. During this voyage, passengers will enjoy calls in Colombia, Panama, Costa Rica, Mexico, and Los Angeles, California, before her Pacific Northwest arrival.

A 32-night itinerary departs earlier, on April 2, 2026, and adds a 12-night roundtrip journey from Miami to Puerto Rico, Antigua, St. Lucia, Barbados, St. Maarten, and the British Virgin Islands before returning on April 14.

Additionally, guests can book a 42-night option, which encompasses the Caribbean and Alaska all in one.

Also offered are various repositioning sailings back to Miami from Seattle, when Queen Elizabeth returns to Miami in September. The longest is a 40-night itinerary.

Bookings for the new cruises opened on January 8, 2025, with Cunard offering up to $800 onboard credit per stateroom for reservations made by March 26, 2025.

Record-Breaking Cruise Arrivals Propel US Virgin Islands Tourism

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The US Virgin Islands is celebrating an extraordinary year of tourism, spurred by a historic surge in cruise passenger arrivals throughout 2024.

Welcoming an all-time high of 1,770,922 cruise passenger arrivals, the collection of islands in the Caribbean saw a near-10-percent increase compared to 2023.

That number is made even more impressive, considering the USVI had already seen a near-double increase in passenger arrivals in 2023, indicating a continued growth trajectory.

“As a destination, we continue to explore, elevate, and improve, which further supports the ongoing goal to build upon our commitment to be a premier Caribbean destination,” said the Department of Tourism Commissioner Joseph Boschulte.

The islands, of which St. Thomas’ capital, Charlotte Amalie, serves as the most-visited, saw the arrival of nine ships making their maiden calls in 2024, including the brand-new Disney Treasure by Disney Cruise Line. 

Setting sail on its maiden voyage on December 21, the 4,000-guest vessel included St. Thomas on its itinerary, and will continue to do so throughout 2025.

Additionally, the US territory saw first visits from Virgin Voyages’ 2,770-passenger Scarlet Lady, Royal Caribbean’s Icon of the Seas and Rhapsody of the Seas, carrying 5,610 and 2,416 guests, respectively; Celebrity Cruises’ 2,910-passenger Celebrity Apex, and Princess Cruises’ Sun Princess, carrying up to 4,300 cruisers.

Explora Journeys, owned by MSC Cruises, also brought its Explora I and Explora II vessels to the tranquil, turquoise waters of USVI for the first time.

The USVI’s primary cruise ports include Charlotte Amalie and Crown Bay, located just west of the city on St. Thomas, and St. Croix’s Frederiksted, found on the west end of the island. 

Although the smaller island of St. John doesn’t offer a cruise port, many passengers make their way to the island via tender to the National Park dock.

Growth Expected to Continue in 2025

Although cruise arrivals led USVI’s tourism, the USVI also witnessed increased visits by air in 2024. Combined arrivals at Cyril E. King Airport in St. Thomas and Henry E. Rohlsen Airport in St. Croix reached a total of 932,265 passengers.

This number exceeded the previous record-high by over 100,000 and represented a 16.5 percent growth over 2023.

And just before the year came to an end, the US Virgin Islands set a new single-day record for arrivals by cruise and by air with 4,606 people descending on the islands on December 28, 2024.

On that day, Explora Journeys’ Explora II and Norwegian Cruise Line’s Norwegian Viva were calling in St. Thomas.

Cruise Ships in the US Virgin Islands
Cruise Ships in the US Virgin Islands (Photo Credit: Victor Maschek)

Read Also: St. Thomas Cruise Port – Piers, Overview and What to Do

The record-breaking momentum culminated in an impressive week of receiving more than 24,000 visitors – nearly 6 percent more than the previous high set in March 2024.

Commissioner Boschulte has high hopes for 2025 and says the USVI will “continue to push the creativity of our marketing strategies… to connect with and keep the US Virgin Islands top of mind for new and returning travelers.”

However, in 2025, cruise passengers arriving in St. Thomas will face increased fees that will help fund infrastructure projects on the island. Beginning on April 1, passengers will begin paying an extra $3 per person to help fund the Charlotte Amalie Harbor Dredging Project.

The project will deepen the harbor to accommodate larger cruise ships and was requested by Disney Cruise Line, Norwegian Cruise Line, and Carnival Cruise Line, who intend to bring more ships to USVI.

Also increasing will be wharfage fees, by just $.44 per person, to help maintain facilities at the Charlotte Amalie’s West Indian Company Dock and Crown Bay’s Austin “Babe” Monsanto Marine Terminal.

MSC Cruises Ship to Set Sail Late Due to Terminal Construction

Guests looking forward to their 7-night Caribbean getaway aboard MSC Cruises’ MSC Seaside will have to wait a little longer than expected, due to terminal construction delays and berth availability at PortMiami.

Booked guests were notified more than two weeks ahead of the sailing that the January 26, 2025 departure will now depart PortMiami at 11 p.m. instead of 5 p.m. as originally scheduled. This delay extends to embarkation as well, which will now not begin until 6 p.m. – an hour after the ship was to have set sail.

“While we had hoped that this would be one of the first sailings from our new MSC Miami Cruise Terminal, more time is needed to finalize the terminal,” the email notification read. “As a result of this and due to the unavailability of alternative berths in PortMiami, your departure time on Sunday, January 26, 2025 has changed.”

On January 26, eight other ships, in addition to MSC Seaside, are scheduled for the south Florida homeport: P&O Cruises’ Ventura, Royal Caribbean’s Symphony of the Seas and Explorer of the Seas; Virgin Voyages’ Valiant Lady; Norwegian Cruise Line’s Norwegian Encore and Norwegian Gem; and Carnival Cruise Line’s Carnival Horizon and Carnival Celebration.

Additionally, PortMiami must also accommodate commercial cargo traffic as well as private watercraft, making any rescheduling or shifting for cruise ships a significant logistical challenge.

Unfortunately, the only feasible solution is to simply delay MSC Seaside‘s return to her homeport. This will also impact guests onboard the January 19, 2025 departure, as they will be later returning to the port than anticipated.

The cruise line is also urging guests not to arrive at the cruise terminal earlier than 6 p.m. for check in, as the previous sailings’ guests must disembark and leave the terminal before incoming passengers can be accommodated. There will also be no way for guests to leave luggage earlier in the day.

“For your comfort and to avoid a long wait, we kindly ask you to strictly adhere to your assigned check-in time,” the email continues. “Be mindful that doors will close at 10:00PM, ahead of the ship’s 11:00PM departure.”

Updated cruise terminal check-in times will be emailed to those travelers who had already completed their web check-in.

MSC Cruises is providing a $150 (USD) non-refundable onboard credit per person as compensation for the delay (maximum $300 per stateroom).

No changes have been made to the ship’s itinerary, which includes visits to MSC Ocean Cay Marine Reserve, Nassau, Puerto Rico, and the Dominican Republic.

MSC Cruises’ New Miami Terminal

The new cruise terminal MSC Cruises is building at PortMiami will be the largest cruise terminal in North America. Ground was broken for the facility in March 2022 in partnership with Fincantieri, and will include such enhancements and upgrades as the ability for shore power connectivity to reduce in-port emissions.

Construction at New MSC Cruise Terminal
Construction at New MSC Cruise Terminal (Photo Credit: Ceri Breeze)

Ultimately, the terminal (logistically known as Cruise Terminals AA/AAA) will be able to accommodate two MSC ships simultaneously, once both berths are fully operational. This will help expand the cruise line’s operations in the Caribbean and bring its unique cruise experience to more travelers.

Read Also: Miami Cruise Terminal Guide – What You Need to Know

A new parking facility is also part of the construction, which will be very welcome at PortMiami’s overcrowded lots.

Initially, the $300 million project was slated to be completed by the end of 2023 or early 2024, but construction delays are always inevitable. New regulations, seasonal storm interruptions, and other events have all impacted the construction timeline.

MSC Cruises guests booked on upcoming sailings from PortMiami may want to be mindful of the possibility of similar delays in the final weeks of construction until the new terminal is ready to welcome her first vessels.