Norwegian Cruise Line is planning to launch a new app that will eventually rollout across the fleet. It is important to know that the cruise line has not officially launched the new app yet, and it’s still in the testing phase.
Now available for download on both the Apple App Store and Google Play Store (but still in testing), passengers who embark on Norwegian Sky’s 5-night voyage into the Caribbean on August 30, 2024, were the first to sample its offerings.
Sailing to Key West, Florida; Cozumel, Mexico; and the cruise line’s private destination, Great Stirrup Cay in the Bahamas, on a roundtrip cruise from Miami, NCL is hoping the app will be kink-free and offer guests better service than its original app, Cruise Norwegian.
Guests on Norwegian Encore’s roundtrip September 1, 2024, cruise from Seattle to calls in Alaska and British Columbia, follow closely behind. They’ll be able to test the app’s connectivity during the 7-night journey that includes a full sea day.
“As part of our commitment to being the easiest cruise line to work with, we’re excited to announce that NCL is introducing a brand-new mobile app called Norwegian Cruise Line,” announced NCL.
The cruise line noted, “The new NCL mobile app will roll out on a ship-by-ship basis and is only available for select ships as we complete the transition across our fleet.”
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Norwegian Cruise Line has not yet finalized a rollout schedule for more ships in the fleet, as the cruise line is communicating to guests on a ship-by-ship basis. As is often the case with new apps, there are bugs to resolve, so it looked like NCL is not setting in stone any specific dates.
Comprehensive Features for Cruise Guests
The new app offers a comprehensive suite of features and will no doubt become a much better experience than the older one. Users who do not have a scheduled cruise can still need to book cruises through the NCL website at this time or book through a travel agent.
Those with upcoming cruises for which the cruise line has launched the new app can access their cabin and reservation details, check-in, and prepare for their trip. Guests can also upload necessary travel documents and purchase travel insurance only during the online check-in process.
It also supports selecting onboard packages and excursions, where users can peruse the available offerings for their cruise, once the rollout reaches their travel dates. Guests will be able to use the new app to book entertainment, shore excursions, and dining pre-cruise and while onboard. In addition, The wifi package can be purchased pre-cruise via the app.
Norwegian Cruise Line does not currently have any way for guests to view their Latitudes information. Checking on future cruise credits is also not a functionality of the new app. There’s also no customer service chat feature available.
