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Bahamas Cruise Port Breaks Annual Passenger Record for the Second Time

For the second year in a row, Nassau, Bahamas, has set a new record for the annual number of cruise guests visiting the Bahamian port, surpassing the previous high by more than one million passengers. 

In 2023, the busiest port in the Bahamas welcomed 4.4 million passengers – surpassing the total of 3.2 million cruisers who visited in 2022 and setting a new annual record.

But the Nassau Cruise Port isn’t done shattering records. Now that the new year has begun, the final numbers have been tallied and port officials have announced that 5.6 million guests stepped onto the sunny shores of the capital of the Bahamas in 2024. 

“We are incredibly proud to reach this significant milestone for the second year in a row. This achievement is a testament to the hard work, dedication, and collaboration of our talented team, our valued partners, and the Bahamian people,” said Mike Maura, Jr., CEO of Nassau Cruise Port.

While the news is exciting, it’s also not all that surprising to see the cruise port smashing records once again. Nassau already has six operational cruise berths that can accommodate three of Royal Caribbean’s massive Oasis-class ships at once – with each capable of carrying nearly 7,000 passengers per sailing. 

On March 12, 2024, the port also welcomed seven ships in one day – setting a new record for the most number of cruise ships that have ever been docked in Nassau at once. 

“We could not have reached this point without the unwavering support of our stakeholders, including the Government of The Bahamas, our cruise line partners, local businesses, and the community at large. Together, we are shaping the future of Bahamian tourism, and I am excited to see the continued growth of Nassau Cruise Port as a gateway to The Bahamas and a source of opportunity for all,continued Maura. 

Notably, the growth seen in 2024 has contributed to $2.6 billion in annual tourism revenues, benefiting the local economy and bolstering businesses like retailers, restaurants, tour companies, and even artisans. 

The surge in revenue has also led to the creation of more jobs in both established sectors and emerging industries. 

Nassau Looks Forward to Continued Growth

If all goes to plan, the upswing Nassau is currently experiencing won’t be slowing down anytime soon. Indeed, the port still has ambitious plans to expand and foster future growth. 

“Our success story is far from over. The future promises even more growth for The Bahamas and its residents, and more incredible Authentically Bahamian experiences for our visitors from around the world,” Maura asserted.

The cruise port has been actively working on ways to improve the visitor experience with downtown-centered projects.

Cruise Ships in Nassau, Bahamas
Cruise Ships in Nassau, Bahamas

Nassau officials have also been working on plans for enhanced cruise facilities and better guest transportation to areas of interest throughout New Providence, offering more family-friendly recreational experiences, and opening new dining venues – with sustainability always in mind. 

Read Also: Nassau Cruise Port: Piers, Getting Around and What’s Nearby

The port, which is known as the gateway to the Bahamas, has already been given a more than $300 million upgrade – which was completed in May of 2023.

The four-year project revitalized and expanded the cruise port on Prince George Wharf – adding a new berth in the process, refurbishing and repairing all existing piers, and placing a new focus on cultural expression, entertainment, and the heritage of the historic city.

However, this was only the first phase of a bigger project. The next step is the construction of a $35 million water park that has been designed with family fun in mind. 

The new venue, which is slated to open at the end of 2025, is expected to create around 350 jobs and increase visitor spending on the island – further boosting the local economy.

Dominican Republic Sees Strong Start in Cruise Arrivals in 2025

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Here comes the bride! Puerto Plata, often hailed as the “Bride of the Atlantic,” is experiencing a very happy new year as it starts 2025 with an increase in cruise ship arrivals.

This January, the northern province in the Dominican Republic, featuring over 60 miles of coastline, is set to welcome a total of 81 cruise ships across its two major ports, Amber Cove and Taíno Bay. This surge in vessels means a surge in passengers anticipated to bolster the local economy.

Said Carlos Athahualpa Paulino, the northern regional director of the Ministry of Tourism, “The positive impact that this generates for the development of Puerto Plata is invaluable, consolidating it as a key pillar in the growth of tourism and the country’s economy.”

Since their openings in 2015 and 2021, respectively, Amber Cove and Taíno Bay have played pivotal roles in Puerto Plata’s emergence as a leading cruise destination. 

Amber Cove, owned by Carnival Corporation and located in Maimon Bay just west of Puerto Plata city, will see 27 cruise ship arrivals in 2025 while Taíno Bay, in the heart of the city, will welcome 54 larger passenger vessels.

Puerto Plata saw its first arrivals on January 1, 2025, as Holland America Line’s 2,666-passenger Nieuw Statendam and MSC Cruises’ MSC Seaside, carrying up to 4,132 guestsboth arrived on 14-night roundtrip Caribbean voyages from Fort Lauderdale and Miami, respectively.

The vessels were joined by the 5,282-guest Mardi Gras by Carnival Cruise Line.

Celebrity Cruises’ Celebrity Apex and Celebrity Equinox, with up to a total of 5,760 passengers, and Costa Cruises’ 3,780-guest Costa Fascinosa arrived the following day, with the latter continuing to additional Dominican Republic ports in Samana, Catalina Island, and La Romana on January 3, 4, and 5, respectively.

Read Also: Amber Cove, Dominican Republic – Everything You Need to Know

On January 3, Puerto Plata hosted Oceania Cruises’ Insignia, Explora Journeys’ Explora II, and Royal Caribbean’s Grandeur of the Seas simultaneously, welcoming up to 3,584 visitors.

The burgeoning cruise activity in the province is reflective of a broader tourism boom across the Dominican Republic. In 2024, the country reported over 11 million tourists – a record achievement.

This tourism influx has spurred the creation of 949,000 direct and indirect jobs and contributed approximately 26 billion dollars to the Gross Domestic Product (GDP), accounting for nearly 20 percent of the national GDP.

Taino Bay at Puerto Plata Cruise Port
Taino Bay at Puerto Plata Cruise Port (Photo Credit: Solarisys)

New Port Also Seeing Influx

Meanwhile, the Dominican Republic’s new Cabo Rojo port, located in the nation’s southwestern province of Pedernales, also celebrated a promising start to the new year. The port welcomed its first ship of 2025 – and its sixth ship to dock since officially opening in January 2024 – on January 2.

The first vessel of the year was Holland America Line’s Rotterdam, bringing 2,593 passengers and 976 crew members.

Dominican Republic President Luis Abinader highlighted the call on his social media, posting, “I am happy to start the year seeing how the dream of tourism development in the south becomes a reality that benefits the whole region and the country.”

He continued, “We continue working for a future full of opportunities for Pedernales and the entire Dominican Republic.”

The port expects to receive an additional 25 visits from Holland America, Royal Caribbean, Norwegian Cruise Line, MSC Cruises, and Costa Cruises in 2025. Its next visit will be the 2,376-passenger Norwegian Jewel on January 7.

The Dominican Republic is also home to cruise ports in Punta Cana and Santo Domingo.

Engine Trouble Delays Carnival Ship Returning to Homeport

Guests aboard Carnival Conquest are having a slightly longer cruise than they anticipated, as the vessel has developed a propulsion issue that has made her late in returning to Miami, Florida on Monday, January 6, 2025.

Due to slower sailing speeds the ship will not dock until approximately 10:30 a.m., which will impact travelers’ onward plans after debarkation as well as upcoming guests boarding the ship to begin the next cruise.

“The ship has developed an issue that is limiting its speed. Our engineers are now working hard to address the matter, however, our return to Miami will be later than scheduled,” a letter delivered to guests’ staterooms read. “We know this impacts your plans to return home and apologize for this unexpected delay.”

To help travelers with those onward plans, Carnival Cruise Line will reimburse guests up to $200 per person for expenses related to changing flights. Receipts must be submitted for consideration. If guests booked airfare directly through Carnival Cruise Line, their flights will be adjusted automatically.

Carnival Conquest is finishing a 3-night weekend getaway that departed on Friday, January 3 and visited Nassau. The ship’s next cruise is a 4-night itinerary to visit Princess Cays as well as Nassau.

It must be noted that only the ship’s maximum sailing speed is impacted. All onboard operations – dining, entertainment, navigation, safety features, etc. – are fully functional.

Right now, there is no confirmation of any changes to the next itinerary. Embarking guests will be informed as soon as possible if there is any need to adjust the sailing.

Of course, embarkation will be delayed due to the ship’s later-than-expected arrival. Those details were sent to travelers via text and email to communicate new arrival appointment windows.

“Please delay your Terminal Arrival Appointment by three hours,” the message read. “Since we must allow debarking guests to leave the cruise terminal before accommodating your arrival, guests who arrive prior to their newly assigned time will be asked to return later.”

Carnival Cruise Line’s Brand Ambassador, John Heald, has also confirmed that embarkation will be later than expected.

“[Carnival Conquest] will be arriving a little later than scheduled and we have informed all the guests accordingly to revise their embarkation times,” he said.

Carnival Conquest Departure
Carnival Conquest Departure (Photo Copyright: Melissa Mayntz / Cruise Hive)

It is important that incoming guests follow their delayed embarkation times as requested. Arriving too early may result in being turned away from the cruise terminal, as crowds of embarking guests cannot be accommodated until disembarking travelers have been processed and are able to leave the port area.

Furthermore, parking availability may be much more limited until debarking guests leave the cruise terminal, and extra vehicle traffic will only create more congestion and confusion.

All guests must be checked in at the cruise terminal no later than 5 p.m. for the ship’s departure.

Recent Propulsion Problems

While the propulsion issue for Carnival Conquest is a new development, other Carnival cruise ships have had similar engine difficulties in recent months.

Carnival Liberty, sister ship to Carnival Conquest, developed propulsion issues in late November 2024 that made her very late in returning to New Orleans. Fortunately, those issues were resolved quite easily.

Carnival Vista was not so fortunate, however, as she had propulsion issues in August 2024 that resulted in a cancelled sailing in early September and multiple delays for the ship in October.

Read Also: What Is Wrong With Carnival’s Vista Class Ships?

Carnival Conquest, lead ship of the Conquest class since her debut in 2002, can welcome 2,980 guests aboard for each sailing. She is homeported year-round from Miami, offering 3- and 4-night Bahamas cruises for quick, easy getaways.

With luck, her current issues will be resolved smoothly and it will be full speed ahead for Carnival Conquest‘s upcoming sailings.

CDC Reports Two More Cruise Outbreaks Heading Into 2025

As the new year sets sail, it looks like 2024’s tumultuous year for virus outbreaks aboard cruise ships looms large.

Just days into 2025, two cruise ships have already reported virus outbreaks to the Centers for Disease Control and Prevention (CDC), including Holland America Line and Oceania Cruises.

Holland America Line’s Eurodam, carrying 2,139 passengers and 832 crew members, may have departed from Fort Lauderdale, Florida, on December 30, 2024, in celebratory mode. However, it is returning from its roundtrip voyage on January 8 with illness onboard.

After welcoming in the New Year at sea, guests enjoyed days in the ABC islands of Aruba, Bonaire, and Curacao before 86 passengers (4 percent) and eight crew members caught norovirus, as reported to the CDC on January 4, 2025. 

Symptoms of this acute gastroenteritis (AGE) include vomiting, along with diarrhea, muscle ache, headache, abdominal cramp, or fever.

While Eurodam was sailing its 9-night Southern Caribbean itinerary, the ship actually launched a 16-night voyage on December 23, returning to Port Everglades on December 30, with some passengers from the first leg that had sailed to Puerto Rico, the Bahamas, and the US Virgin Islands remaining on board for an 18-night journey.

This means the outbreak could have begun on the earlier voyage, as the CDC says symptoms may not appear for up to 48 hours and can be spread for 2 weeks or more after a person recovers.

Norovirus is passed to others through contact with contaminated objects or persons, which is why the ship is isolating sick passengers and crew and implementing cleaning and disinfection procedures in accordance with the CDC’s prevention and response plan.

With Eurodam slated to head back to sea on January 8, 2025, at 3 p.m., it is likely passengers excited to embark on its next adventure will have to wait a bit longer, as the vessel will undergo a deeper clean between cruises – a wait worth it considering the next voyage will travel in the Caribbean for 21 nights.

Nautica Also Hit With an Outbreak

Meanwhile, Oceania Cruises’ smaller vessel, Nautica, carrying 639 passengers and 398 crew, is dealing with its own health hurdle.

The ship reported an outbreak to the CDC on January 3, 2025, revealing that 15 guests were experiencing symptoms of diarrhea and vomiting due to an unspecified gastrointestinal illness. There are also 16 crew members with the bug.

Passengers aboard Nautica departed from Miami on December 23, 2024, for a lively holiday voyage and are sailing to Los Angeles via a Panama Canal crossing.

They are expected to arrive on January 8 after visiting Caribbean and Pacific Coast ports in the Bahamas, Colombia, Costa Rica, Nicaragua, Guatemala, and Mexico.

Oceania Cruises' Nautica
Oceania Cruises’ Nautica (Photo Credit: Vytautas Kielaitis)

Cleaning measures have been increased, and the ship is isolating guests and crew members who are experiencing symptoms.

Nautica is scheduled to embark on its highly anticipated 180-day East-to-West World Cruise from Los Angeles following extra cleaning on January 8, 2025.

Guests boarding at 6 p.m. may be delayed as the crew aims to eradicate the virus before sailing 18 nights to Tahiti on its first segment.

These outbreaks are a carryover from last year’s highest incidence of gastrointestinal problems aboard cruise ships in more than a decade, as highlighted by the CDC’s latest data. 

The majority of 2024 outbreaks were caused by norovirus, with the virus responsible for illness on five ships from Cunard LineHolland America Line, and Princess Cruises in December alone.

Despite the gloomy figures, the Cruise Lines International Association (CLIA) reassures that such incidents are exceedingly rare and affect only a very small percentage of the more than 37 million passengers expected to cruise in 2025.

Norwegian Cruise Line Drops Greek Port From Upcoming Season

Cruisers looking forward to seeing Greece’s “Emerald Island” of Corfu in 2025 won’t find it on the 155,873-gross-ton Norwegian Epic. The cruise ship operated by Norwegian Cruise Line (NCL) has removed the destination from its lineup.

This marks the second consecutive year NCL will skip the port during a Mediterranean season. Two new Greek destinations replaced the port during Norwegian Breakaway’s 2024 season.

But all is not lost. The 4,100-guest vessel will be redirected to Katakolon, considered the gateway to ancient Olympia, or Argostoli, the seaside capital of Kefalonia, the largest of the Ionian Islands.

On some voyages, the change has resulted in rearranged schedules, such as swapping Santorini and Mykonos calls and adjusting call times.

For instance, a Mykonos call originally scheduled for 7 a.m. to 2 p.m. was changed to 1 p.m. to 10 p.m., while the Santorini call was changed from 2 p.m. to 10 p.m. to 7 a.m. to 4 p.m.

As word spread among passengers on social media that Norwegian Epic would scrap 17 calls beginning with its May 14 sailing through its October 21 voyage in Greece, the cruise line sent affected guests official notice.

“We recognize the importance that destinations play in our guests’ vacation planning and decision-making process,” wrote Norwegian Cruise Line. “Please rest assured that these modifications were made with an optimal guest experience top of mind.”

The letter continued, “While unfortunately changes may arise, please rest assured that we are always working hard to provide you with a smooth and enjoyable journey.”

Shore excursions booked for Corfu through the cruise line have automatically been cancelled with a full refund to the original form of payment. Excursions affected by date and time changes have also automatically been adjusted.

Passengers who booked their independent excursions are advised to contact the provider to cancel and make any necessary adjustments themselves.

New Fees May Have Impacted Decision

NCL did not give a reason for its decision to avoid Corfu again. However, Greece has recently promised to implement new restrictions on cruise ships visiting its most popular island destinations.

In fact, the government approved in December 2024 a €20 fee for all cruise ship passengers visiting Santorini and Mykonos, as well as €5 fees in ports like Rhodes and Crete.

Greece’s Prime Minister Kyriakos Mitsotakis also revealed plans to limit the number of ships allowed to dock in its ports during the peak season of May through October.

Additionally, cruise ships will face increased docking fees and a digital berth allocation system to spread out arrivals throughout the day.

Norwegian Epic in Europe
Norwegian Epic in Europe (Photo Credit: meunierd)

The decision followed news that the nation was anticipating a final tally of more than 8 million guest arrivals by cruise ship in 2024, a 22 percent increase over 2023. Projections have 2025 also besting that record number.

Corfu, which received its own record-breaking 815,000 cruise passengers in 2024, was included in the government’s plans. Cruise guests who want to visit the island must also pay €5.

Norwegian Epic’s original itineraries, which included calls in Corfu, Santorini, and Mykonos, would have had passengers paying €45 to disembark in all three ports during a 9- to 11-day voyage.

Worth Reading: Norwegian Cruise Ships by Age – Newest to Oldest

The new itineraries, which sail roundtrip from Civitavecchia (Rome), Italy, feature 10-night voyages that call on Santorini, Piraeus (Athens), Mykonos, and Katakolon, Greece, as well as La Valletta, Malta; Messina, Sicily; and either Naples (Pisa) or Messina and Livorno (Florence/Pisa) or Salerno (Amalfi Coast), Italy.

By August, the ship will skip Mykonos, Katakolon, and Naples and sail instead to Argostoli and Cannes, Frances. The French port is also a highlight of 11-night itineraries. Nine-night voyages will include stops in Iraklion in lieu of Athens.

Two People Rescued After Cruise Ship Wake Sinks Their Boat

Thanks to the quick action of first responders and two Tampa Bay Harbor pilots, a situation that could have easily ended in tragedy got a happy ending. 

On January 4, 2025, two people and their dog found themselves caught in a cruise ship’s wake – which ultimately sank their smaller boat and left them clinging to a buoy near Gadsden Point in the Tampa Bay.

It’s unclear which cruise ship was responsible for the disastrous wake, but both Royal Caribbean’s Radiance of the Seas and Enchantment of the Seas were in Florida’s Port Tampa Bay that day. 

Michael Stutevoss and Dan Hammer are professional pilots with Tampa Bay Harbor, who were guiding one of the two ships out of the port around sunset when the incident unfolded.

Guests onboard the same ship spotted the duo and their canine companion in distress and notified the crew – but it takes a long time to slow a massive cruise ship. 

“Our ship was going very fast when we sighted these people, so by the time we were able to communicate to the crew of the cruise ship and get the ship stopped, we were a good way past the victims in the water,” Hemmer told FOX 13 News

Acting as quickly as possible, the cruise line deployed its “man overboard” team to search for the stranded boaters while the two pilots contacted the St. Petersburg Sector of the US Coast Guard. The Hillsborough County Sheriff’s Office was also notified. 

Shortly after 6 p.m. EST, first responders found the people and their dog clinging onto the buoy about 200 yards away from the debris left behind by their boat.

Watch the moment the stranded boaters were found below:

“Our team’s coordinated response with other agencies led to the successful rescue of two people who desperately needed help. We will continue to work together to protect lives on our waterways,” said Sheriff Chad Chronister from the Hillsborough County Sheriff’s Office.

The two passengers suffered unspecified injuries – but they were rescued successfully, along with their dog.

The boaters were able to converse with first responders and confirm they were the only ones in need of rescue. They were then taken to a local hospital to receive treatment.

A Dangerous Rescue

When people are stranded in the open water, there is unfortunately, a lot that can go wrong. In this case, certain factors made the speed of the rescue extra important – with time very much of the essence. 

First, the time of day made it more difficult to spot the stranded trio – with the lack of light making it feel a bit like searching for a needle in a haystack. There was a chance that rescuers would not find the people at all, or not see them until it was too late to avoid another accident. 

“The sun had already set. It was twilight. They were basically like shadows in the water. Though I was on scene looking for them, I was afraid of running them over as well,”  Matthew Riley, who was piloting a smaller cargo ship nearby and got involved in the search, told FOX 13 News.

Royal Caribbean Cruise Ship Docked at Tampa Port
Royal Caribbean Cruise Ship Docked at Tampa Port (Photo Credit: Feng Cheng)

Read Also: From Mishaps to Maydays – Cruise Ship Accidents

Although the weather in Tampa has peaked at a comfortable 73 degrees Fahrenheit thus far in January 2025, the water is still cold enough to lead to hypothermia. 

“The water is 64 degrees here. Hypothermia can set in very quickly. Even though we are in Florida, hypothermia can set in,” added Michael Stutevoss, one of the two Tampa Bay Harbor Pilots.

This incident ultimately serves as a grim reminder of how dangerous cruise ships can be to smaller vessels in the wrong circumstances. 

Their wakes are particularly dangerous due to their large size and power, which can violently rock – and even capsize – smaller vessels who come too close. And of course, the bigger the cruise ship, the bigger the wake.

The intense rocking caused by the wake may also throw passengers of these smaller vessels off balance or cause injuries to those onboard – which adds to the risk of losing control of their boat while caught in the wake.

Wakes may also extend further than they appear to the naked eye – with more turbulent water hidden beneath the surface that may continue to disturb the depths long after a cruise ship has passed.

Princess Cruises Cancels Caribbean Voyage Out of Florida

In a disappointing turn for early-bird passengers who booked a September 2026 cruise on the 142,714-gross-ton Regal Princess, Princess Cruises has announced it has removed the September 5 Southern Caribbean Islander itinerary from its schedule.

Citing changes in their deployment program, which could mean anything from scheduling a chartered voyage to port adjustments to repositioning the vessel, Princess Cruises is automatically refunding all booked passengers. None will be rebooked on another Regal Princess option.

“We sincerely apologize for the disappointment this cancellation causes and hope to have the opportunity to welcome you aboard another Princess cruise in the future,” said the cruise line.

Originally scheduled to sail 14 days to Curacao, Aruba, Grenada, Barbados, Dominica, St. Maarten, and Puerto Rico from Port Everglades in Fort Lauderdale, where the ship will be homeporting from April 2026 into 2027, Regal Princess’ voyage was set to conclude on September 19.

Neither the cruise’s previous 7-night Eastern Caribbean sailing arriving back in port on September 5 nor the following 7-night Western Caribbean journey departing on September 19 have been adjusted.

This may indicate the 3,560-passenger ship may be undergoing standard maintenance during the freed-up two-week timeframe.

In fact, the cruise line recently cancelled several itineraries on its 3,080-passenger Crown Princess due to dry dock scheduling in late 2025.

Regal Princess has been dealing with engine issues as of late, cancelling port calls on four cruises between December 8, 2024, and January 19, 2025, for overnights in Roatan, Honduras, to perform essential repairs.

However, with 20 months’ notice, this leaves affected guests ample time to find another cruise, whether with Princess Cruises or another operator visiting similar ports in the Caribbean.

Alternative Voyages

While the cruise line did not rebook dismayed passengers, it did highlight a similar cruise option aboard Regal Princess’ sister ship, Majestic Princess.

The 141,000-gross-ton, 3,560-passenger vessel will conduct a 12-day Southern Caribbean Islander route on November 7, 2026, from New York City to Fort Lauderdale. 

The itinerary includes calls in St. Maarten, Curacao, and Aruba but misses Barbados, Dominica, and Puerto Rico in favor of St. Kitts and St. Lucia.

The ship, based in New York City for a brief autumn 2026 stint that sails to New England and Canada for fall foliage adventures, will visit the Caribbean as it repositions to Galveston, Texas, on December 1.

Regal Princess Cruise Ship
Regal Princess Cruise Ship (Photo Credit: Peter Titmuss)

Its subsequent 12-night Southern Caribbean Islander cruise, departing from Fort Lauderdale on November 19, will visit the British Virgin Islands, Antigua, Curacao, Aruba, and Cozumel, Mexico. However, the ship ends its journey in Galveston.

Read Also: Amber Cove, Dominican Republic: Everything You Need to Know

Caribbean Princess, which hosts up to 3,140 guests, also offers a 14-night Eastern/Western Caribbean Adventurer option that departs on September 6, 2026, from Port Canaveral in Central Florida.

The 112,894-gross-ton vessel will begin by sailing to Mexico and Honduras to visit Cozumel, Costa Maya, and Roatan on a 7-day segment cruise that returns to Port Canaveral before its second leg sails to Puerto Rico, Turks and Caicos, and the Dominican Republic to visit the cruise line’s private destination at Amber Cove.

The rest of the Princess fleet will be in various parts of the world, including the Mediterranean, South Pacific, and Japan. In the US, the cruise line has seven ships positioned in Alaska in September.

The news of Regal Princess’ cancellation follows earlier disappointment that the ship removed Edinburgh, Scotland, and Dublin, Ireland, from a 12-night British Isles sailing in 2025.

Princess Cruises cited congested ports as the reason, replacing the major cities with a sea day and a call in the more remote Orkney Islands.

Royal Caribbean Cruise Guest Shocked With Massive Bill After Sailing

Cruises are well-known to offer a great value for travelers, but some bills can add up quickly if guests aren’t careful. While it is easy to be mindful of what one spends onboard, what about when hidden charges show up after returning home?

One Royal Caribbean guest has learned the hard way that such charges can be substantial.

The recent traveler – who has remained anonymous – purchased Royal Caribbean’s onboard internet service, but failed to note that the service does not include cellular network access.

Because the guest did not put their cell phone into airplane mode, their device continued to download updates, access locations, and otherwise work in the background throughout their sailing. Their child also used the phone to watch videos throughout the week-long sailing.

This resulted in $1,300 of roaming charges from the cell phone company, a nasty surprise and an unwelcome shock to the post-cruise budget, according to YouTuber Jayson Judson.

The understandably upset passenger reached out to Royal Caribbean about the bill, but it is outside the cruise line’s control. To be clear, the bill was not from the cruise line, but from the individual’s cell service provider. Royal Caribbean, therefore, is not responsible for the charges in any way.

It is not just aboard Royal Caribbean ships that cell phone roaming charges may add up. A similar, though somewhat less expensive, bill awaited a Carnival cruise passenger in January 2024. In that case as well, the cruise line was not responsible for the extra charges.

Internet Access Onboard Royal Caribbean Ships

Royal Caribbean’s description of its VOOM internet package notes what is included, but does not mention overall cellular access.

“The VOOM Surf + Stream Internet Package lets you message and video chat on messenger services, browse the web, send emails and post on social media, and video chat live. Plus stream your favorite videos, movies, music and shows,” the description reads.

Furthermore, nowhere in the package description is there any mention of airplane mode or the possibility of roaming charges if guests do not switch their phones off active service.

Royal Caribbean’s Cruise Ticket Contract does mention phones briefly, but only with general notes.

“The Cruise Fare does not include … phone calls [or] satellite connection for mobile phones,” Section 3(a) of the contract reads.

Of course, when a guest purchases an add-on service like the cruise line’s VOOM Surf + Stream Internet Package, it does seem reasonable that cell service could be part of the package, even though this is incorrect.

Royal Caribbean WiFi
Royal Caribbean WiFi and Phone (Photo Credit: Tigarto)

The cost for the package varies depending on cruise length and the number of devices connected, as is standard with different cruise lines’ internet service offerings.

Read Also: Do Cruise Ships Have Wi-Fi? – 5 Things to Know

Our daily lifestyles are more and more interconnected with apps, websites, email, text messages, streaming services, and other digital connectivity these days.

It is easy to forget about that wi-fi lifeline that may add up charges throughout a cruise as the phone automatically seeks to connect to whatever signals are available.

As a cruise ship moves to different countries throughout a sailing, it is easy for an active phone to inadvertently connect to non-network signal sources, accruing the high charges that accompany those connections.

Cruise lines do warn travelers to be sure their mobile devices are set to airplane mode. This may be done via announcements on embarkation day as well as printed notices in onboard newsletters. Cruise line apps may also alert users to switch to airplane mode when logging on.

Such notifications can be easily overlooked, however, especially with how crazy embarkation can be and how exciting it can be on a cruise ship with many different activities each day.

Experienced travelers may set an alert or alarm before their cruise sets sail to remind them to switch to airplane mode.

Largest Small-Ship US Cruise Line Will Double Alaska Presence

America’s largest small ship cruise line is planning to infiltrate Alaska in a big way in 2025, promising to double its capacity to guests who want to delve deeper into the Last Frontier.

Competing against larger cruise lines that dominate the waterways, American Cruise Lines has ambitious plans to bring two ships to the area that can navigate the northernmost US state’s less-traveled waterways.

This is also good news with larger Alaskan towns fighting for restrictions on the influx of cruise passengers.

With its ships the American Constitution and the American Constellation leading the charge, American Cruise Line’s 2025 itineraries include two brand-new Alaska National Parks cruises for exploring Denali and Kenai Fjords National Parks.

In addition, the cruises will sail through Glacier Bay National Park and the Inside Passage during the cruise line’s biggest Alaska season to date.

“Among all the options available for cruising Alaska in 2025, American’s ships and itineraries offer a unique way to explore this bucket-list region,” said American Cruise Lines.

“The company’s offerings are notable, because they blend small-ship expedition access with large-ship luxury and comfort on board, the cruise line continued.

Both 4,057-gross-ton ships accommodate just 170 passengers and measure between 269 and 304 feet in length. In fact, American Constellation, which was built in 2018 – a year after American Constellation – was designed specifically to navigate Alaska’s waterways and Puget Sound. 

The news of the Alaska expansion follows a growth year for American Cruise Lines, which added four new ships in 2024 by acquiring vessels from the now-defunct American Queen Voyages.

With the addition of the new vessels, including the largest paddlewheel steamboat ever built, American Queen, the cruise line now operates a fleet of 23, making its not only the largest small-ship cruise line in the US but the nation’s largest river cruise line as well.

The new cruises will include pre-cruise stays, overnights in the national parks, and land tours.

Alaskan Adventures

The 2025 Alaska season features five diverse itineraries, including the new 19-day Grand Alaska National Parks voyage and the 16-day Alaska National Parks adventure.

Launching on June 18, 2025, American Constellation will embark on the first of four Grand Alaska National Parks options from Fairbanks to Juneau through September 6. 

American Constitution will offer the same journey beginning on August 27.

American Cruise Line Alaska
American Cruise Line Alaska (Photo Credit: American Cruise Line)

The ships will visit 18 ports of call during its 12 days at sea, including Anchorage, Seward, Haines, Sitka, Petersburg, Wrangell, and Tracey Arm. Seven additional days will feature guided trips in Denali and Kenai Fjords.

The 16-day option, also available on both vessels, features 7 days of guided exploration in the parks with a 9-day sailing from Fairbanks to Juneau to similar ports, minus Sitka and a scenic visit to the Inside Passage. 

This shorter option launches July 6, 2025, on American Constitution, although the first voyage is already sold out. There are seven additional journeys, the last of which departs on American Constellation on August 25.

Read Also: Your Guide to the Best Alaska Cruise Ports

Additionally, the cruise line is offering the itineraries in 2026, with bookings already open.

The first of five Grand Alaska National Parks voyages of 2026 will launch on American Constellation on June 7, 2026, while American Constitution’s June 28, 2026, departure will be the first of eight for the Alaska National Parks itinerary.

Returning to the schedule in 2025 and 2026 are three additional and popular American Cruise Line routes, including the 8-night roundtrip Southeast Alaska cruise from Juneau, the 15-night one-way Alaska Inside Passage voyage from Seattle to Juneau, and the 11-night Alaskan Explorer roundtrip sailing from Juneau.