Privacy Policy

Latest Privacy Policy as of November 1, 2026.

Cruise Hive is available as a website (cruisehive.com) and as a mobile app for iPhone and Android. Your Cruise Hive account works on both: the planning tools on the website and in the app use the same account and the same saved information.

The sections immediately below describe your account, your planning information, memberships and the app. The advertising, cookie and website practices that follow apply to the cruisehive.com website.

Cruise Hive App and Cruise Planner

This section covers your Cruise Hive account and everything you save with it, in the app and in the Cruise Planner on cruisehive.com.

Information we collect

When you create an account, in the app or on cruisehive.com, we collect:
• Your email address
• Your first name

We sign you in using a one-time code sent to your email, so we do not store an app password. We also store the cruise planning information you choose to add in the app — such as your saved cruises, itineraries, packing lists, checklists and tool results — so we can save your progress and sync it across your devices.

If you sign in with Google or Apple instead of an email code, we receive your name and email address from that service. If you use Apple’s “Hide My Email” option, we receive a private relay address instead of your real one. If your Google account has a profile photo, we may show it as your picture in Cruise Hive until you choose your own.

How we use this information

• To create and maintain your account
• To save your cruises and planning tools and keep them in sync
• To send optional reminders and cruise news notifications (only if you turn them on)
• To send optional marketing emails (only if you opt in)
• To show ads in the app’s News section (for Blue and Silver members)

Push notifications

Notifications in the app are optional. You can turn them on or off at any time from the Account screen in the app, or in your device’s Settings. We use OneSignal to deliver notifications on our behalf. The app works fully without notifications enabled.

Marketing emails

If you opt in when signing up, we use Mailchimp to send you cruise news and deals by email. You can unsubscribe at any time using the link in any email, and opting out does not affect your use of the app.

Advertising in the app

The app shows ads in the News section for Blue (free) and Silver members. Gold members do not see any ads.

We use Google AdMob to show these ads. To do this, Google may collect and process:
• A device advertising identifier
• App usage and interaction data
• Approximate (coarse) location
• Device and diagnostic information

This data is shared with Google and its advertising partners. It may be used to show you personalised ads and to measure how ads perform, including across other apps and websites. Under Apple’s rules this is considered “tracking”.

Your choices:
• When you first open the app, iOS asks whether to allow tracking. If you choose “Ask App Not to Track”, you will still see ads, but they will not be personalised using your advertising identifier.
• If you are in the EU, UK or Switzerland, you will also see a consent screen where you can accept or refuse the use of your data for personalised ads.
• Upgrading to Gold removes all ads in the app.

You can read more on Google’s “How Google uses information from sites or apps that use our services” page.

Memberships and payments

Cruise Hive offers a free Blue membership and paid Silver and Gold memberships. In the app, memberships are bought through the App Store or Google Play. On cruisehive.com, they are paid through Stripe. These companies take the payment, and we never see or store your card details.

We receive your membership level, renewal date and payment status. We use them only to give you your membership’s features and to keep the records we need for tax and accounting.

Your documents and profile photo

If you add a profile photo, we store it with your account. You can remove it at any time from the Account screen.

Gold members can upload documents such as cruise tickets and passport copies to My Documents. These may contain sensitive information about you and the people you travel with. They are stored privately, only your account can open them, and we never read, share or use them for advertising. If you save a document to your phone for offline use, that copy stays on your device until you remove it. Please only upload documents about other people with their permission.

If your Gold membership ends, you can still open the documents you have uploaded. If you delete your account, your documents and photo are deleted with it.

Planning a cruise together

If you invite people to a cruise, or join someone else’s, everyone on that cruise can see your name and profile photo, the cruise’s itinerary and Daily Plans (including who added each plan and who is going), the shared packing and checklist items and who is bringing them, and your readiness percentage.

Your own packing list, checklist, costs and documents stay private; only the percentage is shared. Other members never see your email address.

Anyone with an invite link can use it to join for 7 days, so only send it to people you want on your cruise. You can remove someone or leave a cruise at any time. If notifications are on, you may be told when someone changes the plans.

If you delete your account, your name, photo and place on shared cruises are removed, and the plans and documents you added to them are deleted. Shared packing and checklist items stay with the group without your name. The cruise stays with the others; if you organized it, the next person who joined looks after it.

Shore excursions

The app and website show tours from our excursion partners. View Tour opens the partner’s website, and any booking takes place there, on their terms; we never see your payment details.

Links include our affiliate code so the partner can pay us a commission, but we don’t send them your name or email. If you save a tour or add it to your Daily Plans, we store that with your account.

Service providers we share data with

• Secure cloud hosting: storing your account, planning information, documents and photo
• Payment providers (Apple, Google Play and Stripe): membership payments
• Notification and email services: push notifications and emails, only when you turn them on or ask for them
• Google AdMob: showing ads in the app (for Blue and Silver members), as described above
• Map services: showing maps of ports and itineraries

Retaining and deleting your data

You can delete your account at any time from Account > Settings in the app. When you do, we permanently delete your account and all of the planning data associated with it, and we remove the account itself, including your email address, from our active systems straight away. Copies held in our routine, encrypted backups are automatically overwritten within 30 days.

This includes any documents you have uploaded to My Documents and your profile photo. You can also delete your account from the My Account page on cruisehive.com. Deleting your account does not cancel a membership bought through the App Store or Google Play: cancel it in your Apple or Google account settings so you are not charged again.

If you have any questions or wish to request access to or deletion of your data, contact us here.

Cruise Hive Website: Advertising and Cookies

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to email address and usage data.

Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Advertising Privacy Statement

This Site is affiliated with AdThrive, LLC (“AdThrive”) for the purposes of placing advertising on the Site.  AdThrive uses standard and widely-available tools for the placement and serving of ads, including those provided by Google, Inc. and its affiliates.

We publish interest-based advertisements on the Site; that is, ads that are tailored to reflect your interests. To help understand your interests, AdThrive, Google and our other advertising partners will track your behaviour on our website and on other websites across the Internet using cookies.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.  Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

By using this Site, you consent to the use of such cookies and the sharing of data captured by such cookies with AdThrive, Google, and our other third party partners. You can view, delete or add interest categories associated with your browser by visiting: https://adssettings.google.com. You can also opt out of the network cookie using those settings or using the Network Advertising Initiative’s multi-cookie opt-out mechanism at: http://optout.networkadvertising.org. However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained.

For European Economic Area Residents

If you reside in a country in the European Economic Area (EEA), then under the GDPR and applicable data protection laws you have the rights, among other things, to access your personal data, have us erase it, and/or restrict its further processing.  If you wish to access or delete your personal data (if any) maintained by us or AdThrive related to advertising on the Site, you can contact us here and contact AdThrive at [email protected]. If you wish to see a list of the advertising partners we work with or change which of those partners track your behavior using cookies, click the ad preferences link at the bottom of the site. (Available in the EU.)

For California Residents

California law gives residents the right to opt out of the “sale” of their personal information to third parties, including for advertising purposes. Under California law, the sharing of your information with a service provider for advertising purposes could be considered a “sale.” To opt out of the sharing of your information for advertising information, click the opt out link provided in the footer of this page. You also have the right to request from us the categories of personal information that we have shared and the categories of third parties to whom the information was provided. To make such a request, please contact us at [email protected]. To be clear we do not share your name, contact information, or any other sensitive information with third parties, and the categories of third parties that we share information with for advertising purposes are supply side platforms, programmatic advertising exchanges, and demand side platforms.

Advertising

CMI Marketing, Inc., d/b/a Raptive (“Raptive”) is a service provider of this Site for the purposes of placing advertising on the Site, and Raptive will collect and use certain data for advertising purposes. To learn more about Raptive’s data usage, click here: https://raptive.com/creator-advertising-privacy-statement