Terms and Conditions

Latest update as of November 1, 2026.

About these terms

These terms are an agreement between you and Cruise Hive Limited, a company registered in England and Wales (company number 12377095), whose registered office is at 104 Walter Road, Swansea, SA1 5QF, United Kingdom (“Cruise Hive”, “we”, “us”). They cover everything we offer: the cruisehive.com website, the Cruise Hive app for iPhone and Android, our cruise planning tools, news and memberships (together, “Cruise Hive”).

By using Cruise Hive you agree to these terms and to our Privacy Policy, which explains how we use your information. If you do not agree, please do not use Cruise Hive.

You must be 18 or over to create an account or buy a membership.

Your account

• You can sign in with a one-time code sent to your email, or with Google or Apple. Keep access to that email or account secure, because anyone who can reach it can sign in as you.
• One account is for one person. Please give us accurate details.
• Your account works on both the website and the app, and your saved information is shared between them.

Memberships

We offer three memberships:

• Blue (free): up to 3 saved cruises, all planning tools, itineraries and milestones.
• Silver ($1.99 a month or $19.99 a year): up to 10 saved cruises, import and export your cruises, and add your plans to your calendar.
• Gold ($4.99 a month or $49.99 a year): unlimited saved cruises, My Documents, no ads in the app, and the members’ Facebook group.

Prices in the app are shown in your local currency by Apple or Google and may differ slightly from these. The current features and prices are always shown on the Membership page before you buy. My Documents allows files up to 25 MB each, 30 per cruise and 500 MB in total.

We may change membership features or prices. We will tell you at least 30 days before a price change affects you, and you can cancel before it takes effect. We will not take away a main feature you have already paid for during your current billing period.

Payment, renewal and cancelling

Paid memberships renew automatically at the end of each month or year until you cancel.

Bought in the app (App Store or Google Play). Apple or Google takes the payment, and their terms apply to it. To cancel, use the subscription settings in your Apple ID or Google Play account. Deleting the app or your Cruise Hive account does not cancel it. Refunds for these purchases are handled by Apple or Google under their own rules; we cannot issue them.

Bought on cruisehive.com. Stripe takes the payment. You can cancel at any time from Manage on your My Account page. Your membership then stays active until the end of the period you have paid for and does not renew. If a renewal payment fails, we may return your account to Blue until it is paid.

Your 14-day right to cancel (website purchases). If you live in the UK or EU, you can cancel a new website membership within 14 days of buying it by contacting us. This does not apply to renewals.

When a membership ends

If a paid membership ends or is cancelled, your account becomes a Blue membership. We do not delete anything.

• Cruises you saved stay in your account.
• Documents you uploaded can still be opened, but you cannot add new ones.
• Ads return in the app’s News section.

Our planning tools are a guide

Cruise Hive helps you plan, but it is not your cruise line, travel agent or adviser. Please check anything important with your cruise line before relying on it.

• Costs. Drinks package, gratuity and wifi figures are estimates based on prices we checked on the date shown. Cruise lines change their prices and rules, often without notice.
• Itineraries. Ports, dates and times may be filled in from cruise line information supplied to us. Cruise lines change itineraries, and the times they publish can be wrong.
• Maps and weather. Route lines on our maps show a likely path between ports, not the ship’s actual course. Weather is a forecast or an average from past years, not a promise.
• Countdowns and reminders. Notifications depend on your device’s settings and may arrive late or not at all. Do not rely on them for anything time-critical, such as all-aboard times.
• My Documents. Always carry the original or official version of your travel documents. Your phone may be flat, lost or offline when you need them.

Your content

Your cruises, lists, plans, notes, photos and documents belong to you. You give us permission to store, copy and display them only so that we can run Cruise Hive for you, including syncing them between the website and the app. We do not sell your content or use your documents for advertising.

You are responsible for what you add. Only upload documents or details about other people if you have their permission. Do not upload anything unlawful, harmful or that you have no right to share.

Using Cruise Hive fairly

Please do not:

• copy, scrape or resell our articles, data or tools;
• try to get into other people’s accounts or parts of Cruise Hive you are not meant to reach;
• interfere with how Cruise Hive works, or overload it with automated requests;
• use Cruise Hive to break the law or to harm anyone.

We may suspend or close an account that breaks these terms. We will tell you why unless the law or a security reason prevents it.

Other companies’ sites and services

• Affiliate links: Some links, including on our cruise accessories pages, earn us a commission if you buy. It does not change what you pay.
• Ads: Ads on the website and in the app are provided by advertising partners. We are not responsible for the products advertised.
• Facebook group: The Gold members’ group runs on Facebook, under Facebook’s rules.

Our content

All content on Cruise Hive, including articles, news, reviews, photographs, videos, graphics, tools, data and software, and the Cruise Hive name and logos, is owned by Cruise Hive Limited or used under licence. It is protected by copyright, database right and trade mark law. All rights are reserved.

You may view and use our content for your own personal, non-commercial purposes. You may share links to our pages and quote brief extracts, provided you credit Cruise Hive and link to the original.

Without our prior written permission, you may not:

• reproduce, republish, sell or distribute our content, in whole or in substantial part;
• remove or change any copyright notice or credit;
• use automated tools to scrape, crawl or extract our content or data;
• use our content to train, develop or feed any artificial intelligence or machine learning system;
• use the Cruise Hive name or logos in a way that suggests we endorse you or your business.

Some images and material belong to others, such as cruise lines and photographers, and their rights remain with them.

We publish news and information in good faith, based on what is available at the time of publication. Cruise lines change prices, policies, itineraries and ships often, so we cannot guarantee that what we publish is complete, accurate or up to date. Please confirm anything important with your cruise line or travel provider before you rely on it. We are not responsible for the content of other websites we link to.

Changes

We keep improving Cruise Hive and may change, add or remove features. We may also update these terms. If a change matters to you, we will tell you in the app, on the website or by email before it takes effect. If you do not agree, you can stop using Cruise Hive and cancel any membership.

Deleting your account

You can delete your account at any time from Account > Settings in the app, or from your My Account page on cruisehive.com. This permanently deletes your saved cruises, plans, lists, documents and photo. Remember to cancel any App Store or Google Play membership separately.

Our responsibility to you

If we fail to follow these terms, we are responsible for loss you suffer that is a foreseeable result of our failure or of our not using reasonable care and skill. We are not responsible for loss that was not foreseeable.

We provide Cruise Hive for personal use. We are not responsible for business losses, or for costs or losses caused by decisions made using estimates, itineraries, maps, weather or reminders that turned out to be wrong (see “Our planning tools are a guide”).

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Nothing affects your legal rights as a consumer.

If you downloaded the app from the App Store

These terms are between you and Cruise Hive, not Apple. Apple is not responsible for the app, its content, support or maintenance, or any claims about it, including product liability, legal compliance or intellectual property claims. If the app fails to meet a warranty that applies, you may tell Apple, who may refund its purchase price (the app is free to download); Apple has no other warranty obligation. Apple and its subsidiaries may enforce these terms against you as third-party beneficiaries. You must also follow the App Store’s own terms.

Law and disputes

These terms are governed by the law of England and Wales. If you have a complaint, please contact us first and we will try to sort it out. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts. If you live in the EU, you keep the protection of the consumer laws of your country.

Contact us

Cruise Hive Limited, 104 Walter Road, Swansea, Wales, SA1 5QF
[email protected]