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Dubai Port Breaks Annual Record for Cruise Passenger Arrivals

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Joining the ranks of hot destinations breaking passenger records in 2024, the United Arab Emirates saw tremendous growth in Dubai. 

Between January and November 2024, its Port Rashid and Dubai Harbour welcomed 187 vessels and 281,775 cruise guests, handling over 1.23 million bags.

Dubai Customs reported the figures, emphasizing its ongoing efforts to enhance operations at cruise terminals, strengthen Dubai’s position in the industry, and attract more cruise ships.

“We are committed to supporting Dubai’s growing tourism sector through a strategic vision that focuses on delivering efficient, state-of-the-art custom services, ensuring a seamless travel experience for passengers arriving by air or sea,” said Khalid Ahmeddirector of the passenger operations department.

Ahmed says the port also supports the Dubai Economic Agenda D33, which was announced in January 2023 with series of goals to achieve by 2033. These goals include positioning Dubai as a leading cruise hub and to draw a city-wide tourism total of 25 million tourists annually.

Added Falah Al Sammak, senior manager of passenger operations at Al Maktoum International Airport, “Dubai Customs is continually developing its services to ensure smooth and efficient travel through its customs checkpoints, including Dubai International Airport and the city’s renowned maritime hubs.”

“Dubai’s unique position as a bridge between East and West calls for exceptional year-round service standards for travellers and tourists,” he said.

Port Rashid and Dubai Harbour anticipates another record-breaking year in 2025, and Ahmed says Dubai Customs takes “pride in being an integral part of Dubai’s global achievements in tourism and travel.”

Dubai Sees Continued Growth and Expansion

With one more month left in 2024, the cruise traffic to Dubai continues, with multiple calls throughout the month from Costa’s 5,224-passenger Costa Smeralda, Norwegian Cruise Line’s 2,340-guest Norwegian Dawn, MSC Cruises’ 4,838-passenger MSC Euribia, and AIDA Cruises’ 3,300-guest AIDAprima.

In fact, a number of cruise lines have committed to return to the port in the future, such as TUI Cruises, which signed a two-year agreement to spend two cruise seasons in Dubai last March.

Dubai
Dubai (Photo Credit: Kirill Neiezhmakov)

Its 2,506-passenger Mein Schiff 4 is one of the regular visitors still stopping at the port this month, and will be the first vessel to call in 2025 when it arrives on January 2 during a 7-night Orient Ab Abu Dhabi voyage.

The Greek-based Celestyal Cruises has also committed to a long-term presence at the port, homeporting its 1,260-guest Celestyal Journey for the next three winter seasons. 

The ship began its inaugural winter sailings on December 9, 2024, offering week-long winter “Desert Days” itineraries through March 2025. The ship is scheduled to return annually through 2029.

Resorts World One, operated by Resorts World Cruises, is also homeporting in Dubai through April 13, 2025. The 1,800-passenger ship is offering 2- and 3-night cruises to Sir Bani Yas, Khasab, Muscat, and Doha.

But these are not the only cruise lines seeing an increased presence in Dubai. Royal Caribbean, Norwegian Cruise Line, Cunard, Princess Cruises, Celebrity Cruises, Silversea Cruises, and MSC Cruises are seeing more passengers eager to visit the Persian Gulf.

The Hamdan bin Mohammed Cruise Terminal at Port Rashid, unveiled a decade ago on December 11, 2014, stands as the largest single, covered cruise terminal, in the world. It is designed to accommodate up to 14,000 passengers daily.

With a capacity to host seven cruise ships and up to 25,000 passengers simultaneously, the port is currently adding a new waterfront recreational area to further enhance visitor experiences.

The $6.8-billion Mina Rashid Redevelopment project will add a 3-acre beach, a floating yacht club, a swimming pool stretching 1,640 feet, and a new Dubai Mall by the Sea, outfitted with dining and recreational attractions.

Iconic Ocean Liner Suffers Outbreak With Over 100 Affected

The virus outbreaks on cruise ships continue, with a Cunard Line ship reporting that a gastrointestinal illness is spreading on Queen Mary 2’s current voyage.

The 2,691-passenger ship, on a transatlantic sailing that departed on Southampton, England, on December 14, 2024, is scheduled to arrive in New York City on December 21, continuing to the Caribbean for a holiday celebration in St. Maarten, Dominica, St. Lucia, Barbados, and St. Kitts.

While some passengers on the 149,215-gross-ton ship may be disembarking in New York after the 7-day journey, others are on the 28-night sailing to the Caribbean and may be feeling concern for their wellbeing.

The US Centers for Disease Control and Prevention (CDC) confirmed on December 19 that 100 passengers out of a total of 2,430 and seven crew members out of a total of 1,237 have succumbed to the bug.

The stricken passengers, representing over 4 percent of guests, are experiencing symptoms of diarrhea, vomiting, and abdominal cramps.

Cunard Line has implemented stringent cleaning and disinfection procedures in an attempt to stop further spread, with another wave of passengers expected to embark in New York for the subsequent 13-night Caribbean leg of the itinerary.

It is unclear if Cunard will require all passengers to disembark in New York for a more thorough deep clean. However, the Carnival-owned cruise line is isolating those who show symptoms and collecting stool specimens for testing to determine the exact illness and possible cause.

The CDC, which has been notified of the outbreak, says, “Gastrointestinal illness is a commonly used term for acute gastroenteritis (AGE).”

To be defined as AGE, symptoms include “three or more loose stools within a 24-hour period or what is more than normal for that person OR vomiting along with one of the following symptoms: diarrhea, muscle ache, headache, abdominal cramp, or fever.”

A Holiday Season of Outbreaks

Queen Mary 2, which last had a serious spread of illness while on a Christmas cruise in the Caribbean that affected 205 passengers in 2012, is just one of several ships currently battling outbreaks.

On December 19, the CDC recognized an outbreak of norovirus, another stomach-related illness that causes diarrhea, cramping, nausea, and fever, on Holland America Line’s 2,668-passenger Rotterdam.

On December 4, the cruise line’s Zuiderdam, carrying up to 2,272 passengers, had also reported a similar outbreak.

Both ships are sailing in the Caribbean from Port Everglades in Fort Lauderdale, with 83 passengers and 12 crew members ill on Rotterdam and 74 guests and four crew members sick on Zuiderdam.

CDC
Photo Credit: JHVEPhoto / Shutterstock

Also reported to the CDC on December 4 was P&O Cruises’ Ventura, sailing in the Canary Islands from Southampton with an unidentified number of passengers sick with what was suspected to be either AGE or norovirus, making Queen Mary 2 the fifth ship in December to experience a significant outbreak.

Unfortunately, both AGE and norovirus are highly contagious and are spread by infected passengers and contaminated food, water, or surfaces, thus the reason cruise ships isolate passengers, limit buffets, and conduct frequent cleanings of high-trafficked and highly touched areas.

Also unfortunate is that it takes 12 to 48 hours of contamination before feeling symptoms of norovirus or gastrointestinal illness, up to three days before symptoms subside, and at least another 48 hours to be clear of the virus – which can be the entire duration of a cruise.

Norwegian Bliss Upgrades Will Impact Repositioning Cruise

Cruisers of Norwegian Cruise Line were no doubt thrilled to learn about upcoming enhancements slated for two ships, but guests booked on one of those vessels found out that work would not be completed in time for their voyage.

Norwegian Cruise Line on December 19, 2024 alerted guests booked on the February 2, 2025 departure of Norwegian Bliss that not all upgrades will be in place when they embark the ship for their 13-night transatlantic journey from Southampton to Miami.

The cruise line just days earlier, had announced that Norwegian Bliss and Norwegian Breakaway would undergo dry dock renovations in early 2025. For Norwegian Bliss, the dry dock takes place from January 17 to February 2, 2025.

However, the notice to guests pointed out that not all of the enhancements will be finished in time for the sailing and that work will continue during the transatlantic crossing as the ship repositions to North America.

The most ambitious of the upgrades include the installation of Horizon Park, a large recreational area that will feature lawn games and a stage for live music and entertainment, and the expansions of two specialty restaurants, Cagney’s Steakhouse and Teppanyaki. Moreover, several venues will be discontinued.

Worth Reading: NCL to Upgrade Venues During Ship’s Transatlantic Cruise

To complete these enhancements, Coco’s Chocolatier will be closed beginning February 2, 2025, as it will be replaced by the expansion of Teppanyaki,said a notice to guests from Norwegian Cruise Line

Additionally, the Laser Tag arena will no longer be available as of February 2, 2025, as it will be replaced by the new outdoor recreational space, Horizon Park. However, this new venue will not be ready during your sailing as we will be finalizing these updates,said the notice.

The notice also explained that workers will make repairs to the Bliss Speedway, the line’s popular racetrack experience, causing the closure of the activity from February 2 to February 5, 2025.

The cruise line reminded guests that the ship will still provide many entertainment options during the cruise, which, as a transatlantic crossing, features several at-sea days.

After departing Southampton, the ship calls at Le Havre, France; Vigo, Spain; Lisbon; and Ponta Delgada, Azores. The last port call is on February 8 and the ship docks at PortMiami on February 15, providing six consecutive days at sea.

Expansion of The Haven Included in Dry Dock Refit

Besides the dining venue changes and the speedway repairs, several other major enhancements will be completed. While the ship is in dry dock, her luxury accommodations within The Haven, the exclusive retreat area, will be expanded and more staterooms added.

Read Also: How to Truly Enjoy Your Dining on 3 Major Cruise Lines

Premiere Owner’s Suites in The Haven will be expanded to include three bedrooms, 3.5 bathrooms, and a separate dining room. All living areas will be refreshed, including master bedrooms and balconies.

The ship’s Observation Lounge, located on Deck 15, will be turned into 24 balcony cabins and two club balcony cabins.

Norwegian Bliss in Seattle
Photo Credit: casa.da.photo / Shutterstock

The 4,000-guest Norwegian Bliss is a Breakaway-Plus class ship that entered service in 2018.

After arriving in Miami, Norwegian Bliss will sail a 7-night Caribbean and a 15-night Mexico, Panama Canal & Colombia voyage before repositioning to Los Angeles. Starting March 9, 2025, the ship will sail a series of 5- and 7-night Mexican Riviera cruises.

In April 2025, Norwegian Bliss will deploy to Seattle in advance of her Alaska cruise season.

Meanwhile, the 3,900-guest Norwegian Breakaway will receive some of the same upgrades as Norwegian Bliss, including, for instance, Horizon Park.

Other enhancements are the addition of The Stadium, an outdoor recreation area that debuted on Prima-class ships, and more cabanas and seating in The Haven Sundeck area.

The enhancements will be added to Norwegian Breakaway between February 19 and March 14, 2025.

P&O Cruise Ship Assists Stranded Fishing Vessel

Christmas came early to a group of fishermen stranded at sea without power when a P&O Cruises vessel happened to be sailing by.

As the 184,700-gross-ton Arvia was sailing in the Caribbean Sea during the evening hours of a sea day on December 19, 2024, the ship, filled with up to 5,200 passengers, spotted the distressed boat.

In a commendable act of maritime solidarity, the vessel came to the small fishing boat’s aid.

Passengers onboard Arvia shared a video during Captain Robert Camby’s announcement, apologizing for stopping the voyage and saying that the crew had spotted a breakdown of the fishing boat.

Said Captain Camby, “We made communications with them and then we gently pulled their vessel alongside our stern hull. We subsequently passed them an early Christmas present of a new battery.”

“They will be proceeding on their passage very shortly, and we will be proceeding on ours. They are very grateful,” the captain added, saying it’s part of the job. “We will now proceed on our original passage for an on-time arrival in Bridgetown.”

P&O Arvia Rescue
P&O Arvia Rescue (Photo Credit: Lisa Doolan)

Guests applauded the efforts, with dozens on social media also adding praise.

“So amazing when you can help a small boat in distress. It made us feel very proud to be on the ship that helped,” wrote one passenger. “And a big cheer to the captain and crew from the dining room.”

The ship did arrive on time in Bridgetown, Barbados, on December 20, concluding a 14-night roundtrip Eastern Caribbean fly-cruise that called in Martinique, St. Kitts, British Virgin Islands, St. Maarten, Antigua, Grenada, and St. Lucia.

A Dose of Christmas Spirit

As Captain Camby said, supporting another vessel at sea is part of the job. In fact, the International Convention for the Safety of Life at Sea (SOLAS) requires cruise ships to assist other boaters in distress under international maritime law.

Although the law obligates all vessels to provide assistance only if they are able to do so without serious danger to their own vessel, crew, and passengers, Arvia was safely able to provide support with its gentle maneuvering.

Just days before this happy ending, a similar Christmas gift was given to a lone passenger of an inoperable catamaran. The captain and crew of Celebrity Reflection, a 126,000-gross-ton vessel owned by Celebrity Cruises, were on their own recent Caribbean Sea voyage at the time.

P&O Arvia Cruise Ship
P&O Arvia Cruise Ship (Photo Credit: P.Cartwright)

Guests on board spotted the severely damaged sailboat and saw a flare, prompting the 3,000-guest Celebrity Reflection to shift course on her December 16 itinerary and make a daring rescue during high seas and winds.

And last month, on November 10, as Disney Cruise Line’s new ship, Disney Treasure was making her way from the shipyard to her first homeport of Port Canaveral, Florida, the Coast Guard reached out to vessels who were in the vicinity of a distressed catamaran, taking on water.

Before even entering service, the 144,256-gross-ton ship quickly rerouted and made its way 70 nautical miles to meet the sailboat and rescue four passengers on board.

P&O Cruises is no stranger to rescues, either. In May 2024, its Australian cruise vessel Encounter rescued three sailors adrift at sea for three days as it was sailing to New Caledonia.

“P&O Cruises Australia will always come to the aid of our maritime friends in distress,” said the cruise line in a statement. 

These acts of aid go beyond mere obligation but represent a shared commitment across the cruise industry to safeguard lives at sea – it really is a wonderful gift.

Carnival-Owned Ship Sold to Resorts World Cruises

Resorts World Cruises, specializing in Asia and Middle East itineraries, has acquired its third ship, the 1,800-guest Star Scorpio, which will launch operations from Singapore in late March 2025. 

Star Scorpio most recently sailed as Pacific Explorer for P&O Australia, and before that as Dawn Princess, for Princess Cruises. Both are Carnival Corporation brands.

Under her new deployment, the ship will homeport at the Singapore Cruise Center and sail her inaugural voyage on March 26, 2025, operating a 5-night itinerary calling at Melaka, Malaysia, and Jakarta, Indonesia. Ten departures will be offered in March and April, and June and July 2025.

During April and May 2025, additional 5-night cruises will call at Bangkok and Ko Samui, Thailand, and Ho Chi Minh City, Vietnam. Four-night options will call at Ko Samui and Pulau Redang, Malaysia, among other options.

The itineraries were created to enable guests to embark the ship and sail roundtrip not only from Singapore but also from Jakarta, Bangkok, Melaka, and Ho Chi Minh City.

Star Scorpio’s dual homeport in Singapore with different countries in Asia will offer Indonesians, Thais, Malaysians and Vietnamese round-trip cruises from their ports during their peak holiday periods without the need to fly to another country,said Michael Goh, president of Resorts World Cruises

The purchase of Star Scorpio followed Carnival Corporation’s announcement in June 2024 that the P&O Australia brand would be dissolved and integrated into Carnival Cruise Line. P&O Australia operated a three-ship fleet that included Pacific Explorer, Pacific Adventure, and Pacific Encounter.

Pacific Adventure and Pacific Encounter are in the process of being transferred to Carnival Cruise Lines. Both ships sail mainly in the South Pacific and are considered likely to remain there. 

At the time of Carnival Corporation’s announcement, industry watchers theorized that Pacific Explorer, built in 1997, would probably be scrapped.

However, Resorts World Cruises has announced the ship will undergo a $50 million refit in Singapore prior to entering service for the brand. The ship’s renovation will include the addition of restaurants and bars, and recreational spaces.

A Closer Look at Star Scorpio’s Departure Choices

Using multiple cities as embarkation ports, Star Scorpio will offer roundtrip options from several countries in Asia.

From Jakarta, the ship will sail 8 5-night cruises between March 29 and April 13, 2025, calling at Singapore and Melaka. The dates coincide with school holidays in Indonesia.

Five departures from Bangkok are offered from April 22 to May 12, 2025, during Thailand’s school holidays. The 5-night cruises call at Ko Samui and Singapore.

Pacific Explorer Cruise Ship
Pacific Explorer Cruise Ship (Photo Credit: ymgerman / Shutterstock)

From May 28 to June 9, 2025, a 3-night cruise has five departure dates. The sailings from Melaka will visit Singapore and Medan, Indonesia.

Four departures from Ho Chi Minh City are scheduled from July 9 to 24, 2025. The 5-night voyages, also happening during school holidays, call at Melaka and Singapore.

Besides Star Scorpio, Resorts World Cruises, which was founded in 2022, operates the 3,300-guest Genting Dream and the 1,856-guest Resorts World One.

Genting Dream formerly sailed for Dream Cruises until parent company Genting Hong Kong went bankrupt. The ship was built in 2016.

Resorts World One was also owned by Dream Cruises and sailed as Explorer Dream. Built in 1998, the ship began life as SuperStar Virgo for Star Cruises.

New Disney Ship Experiences Malfunction Days Before Launch

With just days to go before her maiden voyage, Disney Treasure experienced an unexpected glitch that made it rain inside her Grand Hall. 

In the days leading up to her maiden voyage – which embarks from Port Canaveral (Orlando), Florida, on December 21, 2024 – a select number of lucky guests (mostly members of the media or travel professionals) have gotten an early preview of Disney Cruise Line’s newest addition. 

On December 15, 2024, some of those early guests got to witness a surprise rain shower in the Grand Hall due to a malfunction with the sprinklers. 

“An apparent technical glitch in the HI-FOG (fire suppression system) in the Grand Hall of the Disney Treasure produced an indoor rain shower for about three minutes earlier today,” a witness posted, along with a photo of the water pouring down.

It was perhaps the best possible timing for this type of malfunction to occur, as no paying passengers were on board and the crew still had time to clean up the mess before her historic inaugural voyage.

As recently as the last month or two, Royal Caribbean passengers were less lucky – as they got soaked by sprinkler malfunctions on two different ships. 

The first incident happened onboard Symphony of the Seas during a Halloween party October 31, 2024 – during which the special effects used to create the spooky ambiance accidentally set off the sprinkler system in the Royal Promenade. 

The watertight doors also went down automatically when the sprinklers went on – which is what they are supposed to do to prevent a real fire from spreading through the ship in an emergency – effectively trapping guests in the surprise rain shower. 

On November 16, 2024, Harmony of the Seas also experienced a similar sprinkler accident – although it’s not clear what caused the false alarm this time. 

But even with the occasional malfunction, these sprinklers remain essential in the unlikely event of a fire onboard. 

Will Disney Treasure be Ready for her Maiden Voyage?

According to witnesses, a team from Disney Treasure’s 1,555 crew members got to work quickly to clean up the mess. Pictures shared to X show several cast members (as all Disney employees are called) tending to the carpet and blocking off the soaked area. 

From the photos, it appears that the paint job and Aladdin-themed decorations, such as a statue of the genie’s lamp, are unharmed. 

One guest who arrived to see the new 4,000-passenger ship that day said that the festivities mostly went on as planned – but that the carpet remained blocked off and they had to wait in the terminal for about an hour before boarding, presumably because of the three-minute storm. 

“We’re on board and we still haven’t been able to access the main hall floor for photos or anything. They did set up the band, but the carpet is fully blocked off while it dries. We weren’t on yet when it happened, we held for about an hour in the terminal,” they posted on the afternoon of December 15. 

Read Also: Disney Cruise Ships: Newest to Oldest

Thanks to the quick action of the crew members – and the use of industrial grade dryers – guests embarking on Disney Treasure’s maiden voyage likely won’t have any idea that the sprinkler malfunction ever happened.

Disney Treasure Docked in Port Canaveral, Florida
Disney Treasure Docked in Port Canaveral, Florida (Photo Credit: Disney)

Because of how quickly the soaking was addressed, there likely wasn’t time for smelly mold or mildew to develop – with top-of-the-line industrial grade dryers capable of drying a carpet in anywhere from two to 12 hours.  

When guests of the maiden voyage are welcomed into the Grand Hall on Saturday – which is where they will first enter when they board the ship – the experience should be as magical as Disney Cruise Line hoped and planned for. 

These first official guests will then enjoy a 7-night Eastern Caribbean voyage to Tortola, British Virgin Islands; St. Thomas, US Virgin Islands; and Castaway Cay, which is Disney’s original private island destination in the Bahamas. 

After her maiden voyage, the 144,000-gross ton ship will be continuously alternating between week-long Eastern and Western Caribbean itineraries.

Carnival Aids Earthquake Recovery Efforts in Vanuatu

On December 16, 2024, Port Vila, Vanuatu, was rocked by a magnitude 7.3 earthquake – with the island nation still in the process of assessing the damage, rescuing missing survivors, and counting their dead. 

The massive quake occurred 19 miles from the port at 12:47 p.m. local time – and was followed by a series of sizable aftershocks reaching up to magnitude 5.5. 

While a situation like this is a true tragedy, Carnival Cruise Line is trying to make things a little easier by making a $60,000 donation to ProMedical Vanuatu, which is a paramedic service that has played a critical role in searching for survivors and providing medical care to the injured in the wake of the quake. 

“Carnival Corporation & plc is donating $60,000 to first responder, ProMedical Vanuatu. The ProMedical team worked around the clock for the first 48 hours after tragedy struck in Port Vila, searching for survivors in the rubble and helping provide critical medical care to the injured,” Carnival wrote in a statement.

“This donation has been made possible thanks to all of Carnival Corporation & plc cruise lines operating in the region – Carnival Cruise Line, Princess Cruises, Holland America Line, Seabourn, Cunard and P&O Cruises Australia as well as the generosity of P&O guests,” Carnival added in a nod to its multiple brands.

The sizable donation will be put toward making sure ProMedical Vanuatu can continue providing ongoing care to the approximately 49,034 people who call Port Vila their home.

As is the case with Royal Caribbean and Carnival’s sister-brands, the decision has already been made to divert ship calls away from the cruise port until the mass damage can be assessed and repaired. 

However, Carnival intends to remain in contact with the Vanuatu National Disaster Management Office and other aid agencies – and has offered its ships for additional assistance if needed. 

Ships like Carnival Luminosa are already scheduled to be sailing in the region.

A Long Road to Recovery

Vanuatu is an archipelago in the South Pacific Ocean, consisting of about 83 volcanic islands spread across 800 miles – one of which is Port Vila.

Located on Efate Island, Vanuatu’s capital is one of the larger and more central islands and serves as the nation’s hub for government and tourism – but it will likely be at least several weeks (if not longer) before cruise ship calls can resume. 

While authorities are still assessing the damage, it’s already clear that essential infrastructure has been damaged – including to government buildings housing the US, UK, New Zealand, and French Embassies. The earthquake also cut power and hindered access to water supplies.

Landslide in Port Vila following 7.3-magnitude earthquake.
Landslide in Port Vila following 7.3-magnitude earthquake. (Photo Credit: Dan McGarry)

At the port itself, massive landslides near the shipping terminal have isolated the area and buried part of the wharf. 

Read Also: The Best Way to Help Cruise Ports After a Hurricane

Caretaker Prime Minister Charlot Salwai quickly declared a state of emergency for Vila and announced a curfew would be placed on the hardest-hit areas from 6 p.m. to 6 a.m. – which will remain in effect through December 23 (unless it gets extended).

Making matters worse, a low pressure system is moving towards Vanuatu in the coming days and will bring heavy rains to the reeling region. According to the Meteorology and Geo-Hazards Department, there is a 10-60% chance of the system turning into a full-fledged cyclone. 

In a Facebook video, Vanuatu President Nikenike Vurobaravu warned that there was a risk of “cascading hazards” and told citizens to take particular care in the hardest hit areas and areas already impacted by landslides.

After Fog Forces 10-Hour Delay, Carnival Ship Having Late Night Departure

Following a lengthy delay that stretched into the early afternoon due to heavy fog, Carnival Paradise was finally able to enter Tampa Bay just after 2 p.m. on Thursday, December 19.

The ship had originally been scheduled to return to Port Tampa Bay at approximately 8 a.m., but was unable to enter the bay when heavy fog made visibility all but impossible.

This complicates navigation up the bay, and the US Coast Guard closed the channel until the fog cleared and marine traffic could safely resume.

Instead, Carnival Paradise spent the morning and early afternoon just outside Tampa Bay, first circling in a holding pattern and later just waiting for the fog to clear.

In the meantime, Carnival Cruise Line communicated to incoming guests about the delay, but was unable to offer a firm time for embarkation for the next sailing, a 4-night Western Caribbean sailing with a visit to Cozumel, Mexico.

Just after 2 p.m., the ship was able to begin her journey back toward the cruise terminal, which takes 3-4 hours, depending on the ship’s exact position and other local traffic. By 6 p.m., Carnival Paradise was able to dock as planned – 10 hours later than originally planned.

As the ship got underway, incoming guests were notified about their revised embarkation time and offered guidance about arriving at the cruise terminal, albeit much later than they may have liked.

“We know you are eager to get on board for the start of your weekend getaway. The day has been long, and we truly appreciate the patience and understanding you are showing during this weather-related delay,” the email notification read.

“The ship will be arriving early evening and we must allow debarking guests to leave the cruise terminal and parking facility before we can accommodate your arrival. We kindly ask for your cooperation with the revised schedule.”

The original cruise terminal arrival appointments that guests selected had ranged from 10 a.m. to 1 p.m. Due to the extensive delay, however, all appointments are now shifted significantly, with the first appointments not starting until 8 p.m.

All passengers must be checked in at the cruise terminal no later than 11 p.m. in preparation for departure. It is expected that the ship will depart shortly after embarkation is finished.

While this is a much later departure than expected, the first day of the sailing is a day at sea. It is common for cruise ships to sail more slowly during sea days to offer lower winds for outdoor deck activities. This makes it easy for the vessel to adjust her speed to compensate for the delay as she heads for Mexico.

“We expect to keep our visit to Cozumel as scheduled,” the email confirmed.

Carnival Paradise should be in Cozumel from 8 a.m. to 4 p.m. on Saturday, December 21.

Onboard this evening, dinner will be offered as open seating – no assigned tables or times – in the main dining rooms as well as the Lido Marketplace buffet so all guests can enjoy a delicious meal. Announcements will be made when staterooms are ready for guests.

Compensation Offered for Lengthy Delay

Because of the loss of nearly the entire first day of the 4-night voyage, Carnival Cruise Line is offering all incoming guests a $25 on board credit that will be posted to individual Sail and Sign accounts. This covers the Thursday lunch that guests would otherwise have been able to enjoy onboard if embarkation had happened as scheduled.

Furthermore, a one-day, pro-rated refund of all pre-cruise packages will also be processed. This includes any pre-paid gratuities, drink packages, and Wi-Fi packages.

Carnival Paradise Sailing in Fog
Carnival Paradise Sailing in Fog (Photo Credit: SeregaSibTrave)

Read Also: What Is the Carnival CHEERS! Package?

It should be noted that weather-related delays are outside the cruise line’s control and the company is not obligated to provide any credits for such difficulties. Most cruise lines, however, do offer some compensation to ease travelers’ frustration.

Fog-related delays are common in Tampa during the winter months, when air and water temperatures as well as high humidity quickly foster conditions for very thick fog. Fog can also be a challenge for the Port of Jacksonville, which also has a lengthy stretch of river ships that must carefully navigate to reach the cruise terminal.

Unfortunately, such delays are impossible to predict, particularly since cruisers often book their oceangoing getaways months if not years in advance.

To be prepared, travelers should always plan for any onward travel, such as flights, later in the day or even the next day if possible, or consider travel insurance that may help reimburse for delay-related expenses.

Carnival Cruise Line Says It Won’t Offer Popular Holiday Service

The holiday season is a crazy time, and many people are eager to take advantage of any assistance they can find with preparations – including gift wrapping services that can save time and hassle.

One cruise guest is upset, however, that such a service is not offered onboard Carnival ships during the holiday season, as they plan to bring gifts to exchange during their Christmas cruise.

The irate traveler reached out to Carnival Cruise Line’s Brand Ambassador, John Heald, about the lack of such a convenience and what they think this indicates about Carnival’s level of service to its guests.

“Why does Carnival not offer a gift wrapping service? We are joining on the Vista for Christmas. I am told on good authority that Carnival does not have gift wrapping,” the guest wrote.

“Really John! I am not able to pack a few gifts already wrapped in Christmas wrapping paper so what is Carnival expecting me to do!!? … This is very disappointing and this is very poor service.”

Heald has been answering a variety of holiday-related questions in the past few weeks, from the ship’s seasonal decorating schedules to Christmas activities onboard to special dining menus and more.

This particular guest will be further disappointed to learn that a gift wrapping service is not available onboard. They can, however, still bring wrapped gifts to exchange on their cruise.

“I thought I would share this because while we do not have a gift wrapping service on the ship you can bring pre-wrapped gifts on board, that is not a concern,” Heald confirmed. “Please make sure you don’t wrap any toy weapon or anything that can could be mistaken for something like that but you can bring them wrapped.”

Carnival Vista is departing Port Canaveral on her Christmas cruise on Sunday, December 22, 2024. The 6-night Eastern Caribbean itinerary will be visiting Half Moon Cay on Christmas Eve, Grant Turk on Christmas Day, and Amber Cove on Boxing Day before return to Florida on December 28.

Cruising With Christmas Gifts

It should be noted that if passengers are flying to their cruise embarkation port, they will need to ensure any gifts they pack in their luggage comply with TSA and security guidelines.

As for wrapping, if gifts may be a security concern at either the airport or the cruise port, they will need to be unwrapped to be checked.

“We know that passengers will be traveling with gifts, and that’s okay,” the TSA has stated. “However, we strongly recommend that instead of wrapping gifts with paper and tape that the gifts be placed in gift bags or gift boxes with tissue paper. That way, if the item triggers an alarm, our officers can easily resolve the alarm without needing to unwrap the gift.”

Carnival Cruise Line Christmas
Photo Credit: Ihor Koptilin / Shutterstock

Cruise guests who are driving to their ship can more easily bring along wrapped gifts, but gift bags are a more convenient and security-friendly wrapping option recommended by many experienced travelers.

“Bring gift bags and put them in. No scissors or tape needed.”

“Bring gift bags and some tissue paper in your suitcases. It will not add too much weight and put your gifts in those things.”

“Bring gift bags and tissue (leave them flat) and fix them when you get on board.”

Read Also: Carnival Cruise Line Clarifies Strict Policy for Crew Member Gifts

Other travelers have different solutions for Christmas cruise gift exchanges. Many cruisers leave gifts at home and deal with presents either before or after their sailing. If they do want to exchange gifts onboard, they choose just 1-2 small gifts for the holiday tradition.

Now, if Carnival Cruise Line were to offer cruise-themed gift wrap, bags, and bows onboard for sale during the holiday season, that would make all the difference for a festive Christmas cruise!