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Norwegian Gem’s Transatlantic Cruise Overhauled

Key Aspects:

  • Norwegian Cruise Line has significantly altered Norwegian Gem’s April 9, 2026 transatlantic cruise.
  • The repositioning voyage sails from New York to Barcelona in advance of the ship’s summer series in Europe.
  • Another day at sea was added and several port calls were changed.

At least one guest who is booked to sail a Norwegian Cruise Line transatlantic voyage in spring 2026 is up in arms about several major itinerary revisions that added an extra sea day and replaced multiple port calls.

The 15-night New York-to-Barcelona voyage on Norwegian Gem departs on April 9, 2026 and arrives in the Spanish city on April 24, 2026, setting up the ship for her summer series of cruises to Eastern and Western Mediterranean destinations.

Making matters worse, the cruise line announced the itinerary changes just one day before its cancellation penalties take effect: Anyone who cancels 119 days or before departure will forfeit 25% of their cruise fare.

The financial penalty grows as departure nears. For example, those who cancel between 61 and 90 days before departure will forfeit 50% of their fare.

Under Norwegian’s policy, full refunds are provided if the request is made at least 120 days before embarkation.

I received an email yesterday, day 120 before cruise, where you could get 100% refunds. NCL has completely changed the cruise,” a frustrated guest posted on social media.

There will be 6 days at SEA! Let alone no Nova Scotia, Azores, Lisbon or Cartagena. Today is day 119, looks like I will lose 25% of 7k if I cancel today,” the guest wrote.

The disappointed guest called the cruise line about its policy, and it confirmed that he would lose 25% of his total fare, since his inquiry was made 119 days before departure.

Worth Reading: Holland America Ship’s Transatlantic Voyage Gets Ditched

The guest noted that he paid $7,000 for the voyage, so if he were to cancel he stands to lose $1,750.

Some commenters were sympathetic, but not all.

It’s a transatlantic. There are going to be a lot of sea days. 4 is really no different than 6. If you don’t like sea days, then don’t book transatlantic,” one post reads.

Here’s How the Itinerary Changed

Norwegian Gem’s itinerary originally featured six days at sea, but the revised route increases that to seven. A port call on day 3 of the sailing, at Halifax, Nova Scotia, was cancelled, meaning there are no ports between New York and Portugal.

A scheduled call on April 16, at Ponta Delgada, Portugal, was changed to Funchal, Portugal, and the time in port was altered, too, from 7 a.m. to 3 p.m. to 10 a.m. to 8 p.m. 

Read Also: How Can You Save Money Before the Cruise?

After another sea day, the 2,394-guest ship will now call at Gibraltar instead of Lisbon, Portugal, on April 18. The time of that call is changed as well, from 10:30 a.m. to 5 p.m. to 9 a.m. to 7 p.m.

Norwegian Gem Cruise Ship
Norwegian Gem Cruise Ship (Photo Credit: Mariusz Lopusiewicz)

Port calls on April 20 and 21 also are changed, from Malaga, Spain, to Motril, Spain, and Cartagena, Spain, to Ibiza, Spain, respectively. The call to Ibiza will now be from 1 p.m. to 10 p.m. rather than the original 8 a.m. to 6 p.m.

Then, on April 22, a planned visit to Palma De Majorca, Spain, remains on the schedule but with a different departure time. Rather than depart at 1:30 p.m. the ship will depart at 3 p.m.

Finally, on April 24, the port call to Cannes, France, was changed to Marseille, France. Guests will gain some time in port on this visit, since the ship will depart at 6 p.m. rather than 3:30 p.m. Arrival time remains at 9 a.m.

Shore Excursions in Cancelled Ports Will Be Refunded

The cruise line is taking steps to align it scheduled shore excursions with the port times, and is cancelling tours in ports removed from the itinerary.

If you booked a shore excursion through NCL for Halifax, Nova Scotia, Canada, Ponta Delgada or Lisbon, Portugal, Málaga (Granada) or Cartagena, Spain; or Cannes, France, no worries, we’ve got it handled,the cruise line wrote to booked guests

Those tours will be automatically cancelled, and a full refund will be automatically credited directly to the original payment method used at the time of reservation,the line added.

Also, Norwegian is working to reschedule excursions to align with the port call time changes. Any that cannot be rescheduled will be cancelled.

The cruise line promised that new shore excursions to the added port call destinations would be available to book in about three weeks. Norwegian Cruise Line, with a current fleet of 20 ships, offered no reasons for the revised itinerary.

Celebrity Apex Cruise Interrupted by Urgent Coast Guard Airlift

Key Aspects:

  • The US Coast Guard airlifted a guest from Celebrity Apex north of Puerto Rico.
  • The 65-year-old guest had medical conditions that required a higher level of care.
  • There is no impact to the ship’s itinerary and she is on her way back to Port Canaveral.

Nothing can be more frightening than a medical incident when far from home, and Celebrity Apex was far from her homeport when one guest urgently needed medical care beyond what the ship could offer.

Specifically, the ship was 24 nautical miles north of Arecibo, Puerto Rico, in the midst of an Eastern Caribbean itinerary during a day at sea – 1,100 miles from her home at Port Canaveral.

The emergency call came in just after 1:30 a.m. on Thursday, December 11, 2025 requesting a medical evacuation for a 65-year-old guest with multiple medical conditions onboard the cruise ship.

The situation was carefully evaluated and coordinated for sunrise, which would be just before 7 a.m. A US Coast Guard MH-60T Jayhawk helicopter from Air Station Borinquen met the ship with appropriate personnel to facilitate the operation.

First, a rescue swimmer was deployed to board the ship, then the evacuation litter was sent down to the deck. The patient was smoothly hoisted up to the helicopter, along with his wife.

The two guests were transported first to the Fernando Luis Ribas Dominicci Airport in San Juan then on to the Centro Medico Hospital for further care.

“I’m proud of the teamwork that resulted in a successful patient transport from the Celebrity Apex to a higher level of care,” said Lieutenant Alberto Raymond, Coast Guard MH-60T Jayhawk aircraft co-pilot for the case.

“Thank you to the crews of the Celebrity Apex, our team in San Juan, and Air Station Borinquen. All our training is for moments like this, and I’m grateful we could help save a life.”

You can watch footage of the airlift below:

To preserve the guests’ privacy, neither their names nor the nature of the patient’s medical condition have been released.

Cruise Continued Without Delay

At the time of the evacuation, Celebrity Apex had finished her last port visit on the current sailing. The ship departed Port Canaveral on Saturday, December 6 for the 7-night Eastern Caribbean itinerary.

After visiting Amber Cove and San Juan earlier in the sailing, the ship called at Basseterre, St. Kitts from 8 a.m. to 4 p.m. on Wednesday, December 10.

Both Thursday and Friday are full days at sea as the 130,818-gross-ton ship makes her way back to Port Canaveral for debarkation on Saturday, December 13.

Read Also: Celebrity Cruise Ship Classes – 5 Different Types Explained

Despite the slight pause for the at-sea evacuation, there are no delays to Celebrity Apex‘s course and the ship should arrive on time back in Florida, with no impact to the next sailing.

Coast Guard Celebrity Apex Airlift
Coast Guard Celebrity Apex Airlift

Celebrity Apex only recently arrived to Port Canaveral, setting sail from the her new homeport for the first time on November 1, 2025.

“We’re thrilled to welcome home the stunning Celebrity Apex to our Port,” said Capt. John Murray, Port Canaveral CEO. “We have a great partnership with Celebrity Cruises and very proud of their success here that continues to contribute economic value to our Port community and beyond.”

This was also the first time the Edge-class ship had ever visited Port Canaveral, which was commemorated with a traditional plaque exchange ceremony.

Celebrity Apex will remain homeported from the Space Coast until the end of April 2026, at which time she’ll return to Europe for the summer. The ship will be back home at Port Canaveral at the end of October.

Rescue Crews Always Stand Ready

This is not the first time USCG crews have facilitated cruise ship rescues, nor will it be the last.

There is no distinction made between guests or crew members, ages, cruise lines, or the nature of medical conditions when rescues are necessary. Rescue crews will battle through rough weather, travel great distances, or otherwise handle challenging conditions to render assistance when needed.

While no cruise guest ever wants to experience this unique way to debark a cruise ship, every traveler should be grateful that such dedicated crews are available just in case.

Carnival’s Fleet Cruise Director Role Explained

Every Carnival cruiser quickly becomes familiar with their voyage’s cruise director, who they come to know and love as the leader of the fun.

But what some cruise fans might not get to see is the small-but-mighty group of fleet cruise directors, who work to support the Fun Squads across all of Carnival’s ships.

Other cruise lines have similar positions, but Carnival Cruise Line has been the most public about what it really means to be a “fleet cruise director.”

Why Does Carnival Have Fleet Cruise Directors?

Carnival Cruise Line introduced the role of “fleet cruise director” in 2022, with the role first filled by the popular Mike Pack.

All of the fleet cruise directors, at least so far, have been the best and the brightest of Carnival’s cruise directors. 

While an individual cruise director is responsible for coordinating and hosting the entertainment and activities onboard their assigned ship, fleet directors support, train, and encourage current cruise directors.

Nobody knows how to bring on the fun like they do, and they use their own unique experiences as cruise directors to help the next generation of Fun Squad leaders shine.

What Do Fleet Cruise Directors Do?

Digging deeper into the nitty-gritty, it becomes clear that Carnival’s fleet directors have a fun, but very demanding job.

Rather than being assigned to one ship, these entertainment experts are temporarily assigned to different vessels for anywhere from a few days to a few weeks, depending on the assignment.

They typically work essentially non-stop for three months at a time, before getting a month of vacation time to reconnect with their loved ones and recuperate.

“As a team, we’ll be traveling around the fleet supporting both the cruise directors and the fun squad team members that are out there, helping to nurture future talent and support current talent,” Fleet Director Lee Mason explained in a YouTube video soon after being promoted.

While the role requires these former cruise directors to take a step back from the spotlight, they may also pick their microphones back up to cover sailings as needed or for special events, such as new ship inaugurations.

These professionals, Lee Mason included, also maintain an active social media presence in which they share sneak peeks of their travels and the behind-the-scenes of cultivating top-tier entertainment for Carnival’s ships.

In this way, they also function similarly to influencers, who help get potential future cruisers excited about booking a Carnival sailing.

Who Are Carnival Cruise Line’s Fleet Cruise Directors?

There is no set number for the amount of fleet cruise directors that Carnival can have at one time, but there only ever seems to be three or four fun leaders fulfilling the role at most.

Currently, four people are sharing this responsibility. None of them seems to outrank each other, but rather work together to support the fleet as a whole.

Everyone who has been selected has been a long-time veteran of Carnival’s entertainment team and among the most popular cruise directors.

Leon Smith Fleet Cruise Director Announced
Leon Smith Fleet Cruise Director Announced

Leon Smith was promoted to the role in early 2025 after serving as the cruise director on more than a dozen Carnival ships.

He was tapped to join the fleet director ranks soon after the beloved Lee Mason, who was promoted in the fall of 2024.

Chris “Donkey” Salazar has also been in the role since 2023, and Erin Weigand made history as the first female fleet cruise director in 2024.

Former cruise-world celebrities like Mike Pack and Chris “The Flying Scotsman” Williams also previously filled the role, but have since retired.

How to Meet a Fleet Cruise Director?

Many cruise directors – and not just those that work for Carnival – develop a fanbase. Some passengers will even book sailings specifically to meet their favorite cruise personalities.

But because of the frequent travel this role requires, Fleet Cruise Directors are rarely in one place for too long and may not get a lot of advance notice for where they are going next.

Carnival President and Cruise Director
Photo Courtesy: Carnival Cruise Line

If your dream is to meet one of these people, the best course of action is to watch their social media for updates about their next destinations or what special events they may appear at.

The Social Profiles for the Current Fleet Cruise Directors:

What Cruise Lines Have Similar Positions?

Other cruise lines do have people serving similar functions as Carnival’s fleet cruise directors, but these roles aren’t usually guest-facing personalities or cruise-world celebrities.

They are also usually identified as corporate or regional entertainment managers vs. a fleet cruise director.

Carnival Cruise Line Fleet Cruise Director
Mike Pack (Photo Courtesy: Carnival Cruise Line)

Princess Cruises and MSC Cruises, for example, usually have a centralized entertainment team that oversees their fleets from brand headquarters.

Mike Pack, who you may remember as the first Carnival fleet cruise director, was appointed to the newly created role of national training and entertainment manager for Princess Cruises in November of 2025.

Read Also: I’ve Sailed on Princess and Carnival Cruise Ships: How Do They Compare?

This is in Santa Clarita, California, for Princess Cruises and Geneva, Switzerland, for MSC Cruises.

As another example, Royal Caribbean employs entertainment directors and senior managers of entertainment at the corporate level, who are responsible for overseeing the cruise directors.

Finally, it’s not uncommon to see job listings from Norwegian Cruise Line for corporate cruise directors or entertainment operations managers who perform similar roles in a less public-facing way.

But no matter what they are called or how well-known these people may be, cruise fans across brands should appreciate the work these people do to make sure they have a great time during their vacations.

Utopia of the Seas Warns Guests of Major Delay Due to Windy Conditions

Key Aspects:

  • Utopia of the Seas will be delayed several hours returning to Port Canaveral on Monday, December 15.
  • High winds and waves are forecast, which will make it unsafe for the ship to dock.
  • Boarding guests were given the option to leave the ship instead of setting sail if they preferred.

Typically, when a cruise ship has weather-related delays for debarkation, such delays aren’t confirmed until the day of debarkation or at best, the night before.

Guests onboard Utopia of the Seas‘ December 12, 2025 departure, however, were informed of debarkation delays just as they boarded the ship and three days before those delays would play out.

According to guests on board, several announcements were made over the ship’s public address system during Friday’s embarkation, letting them know the ship would likely be delayed in her return to Port Canaveral.

Utopia of the Seas offers 3- and 4-night sailings, with “Ultimate Weekend” cruises departing on Fridays for three non-stop nights of fun until the ship returns on Monday morning.

This weekend, however, a strong cold front is expected to move through Florida on Sunday evening. This will be followed by gusty winds that would make it unsafe for the ship to dock on time on Monday morning.

According to Windy.com, winds near Port Canaveral are expected to be 30-25 miles per hour as the 236,500-gross-ton, Oasis-class ship would be maneuvering to dock. Gusts at that time could reach as high as 40-45 miles per hour.

Furthermore, the National Data Buoy Center’s marine forecast for East Central Florida indicates not only high winds, but extensive swells when Utopia of the Seas would be arriving. Swells may be up to 11 feet in the morning hours, which can be hazardous for pilot boats joining the ship as well as for docking operations.

Royal Caribbean's Utopia of the Seas
Royal Caribbean’s Utopia of the Seas (Photo Credit: Justin Kozemchak)

Winds and waves are expected to die down later in the day, and guests have been informed that the ship should be able to dock at approximately 2 p.m. on Monday. At this time, however, this remains just an estimate and the time will not be confirmed until Monday.

There are no other changes to the ship’s itinerary yet. Utopia of the Seas should be visiting Nassau on Saturday, December 13 from 9 a.m. to 5 p.m., followed by Perfect Day at CocoCay on Sunday, December 14 from 7 a.m. to 5 p.m.

If any further changes are necessary, announcements will be made onboard and guests will be informed when those adjustments are finalized.

Guests Had the Option to Leave

Because of the early delay notice, guests were given the option to debark and not go along on the cruise instead.

Despite the disappointment, this might be necessary for weekend vacationers who cannot miss work on Monday or who might not be able to change post-cruise travel plans with a hefty delay.

Guests who did want to debark the ship and not sail after all had to make their decision no later than 3 p.m. on Friday afternoon. This would permit enough time for the ship’s manifest to be properly updated before the vessel left as normal.

Embarkation to Be Delayed

Naturally, the significant delay on Monday morning will also push back embarkation for Utopia of the Seas‘ December 15 departure.

While times will not be confirmed until the day of embarkation, booked guests have been told the ship may be departing as late as 10 p.m.

Read Also: Next Utopia of the Seas Itinerary Changed Due to Wind Delay

Embarkation will begin several hours before that estimated departure time, but it will be necessary for the current guests to debark the ship and leave the cruise terminal and parking areas before arriving guests can be accommodated.

That’s disappointing. I just got the email that we will not be leaving Port Canaveral until 10:00 pm. on Dec 15. 7 hours late. I hope we are reimbursed some funds or received some on board credit for the delay,” one guest who is booked on the following cruise commented.

Since Utopia of the Seas can welcome as many as 5,668 guests at double occupancy (and more than 6,200 when fully booked), more than 11,000 or 12,000 guests may be moving through the cruise terminal in just a few hours.

It will be important for all guests, whether they’re leaving the ship or waiting to board, be patient and adhere to updated cruise terminal arrival times for the smoothest possible experience in these unexpected circumstances.

Furthermore, three other ships may also be delayed at Port Canaveral on Monday, December 15. Disney Wish, Carnival Freedom, and Carnival Glory are also scheduled for turnaround days that day.

Booked guests will want to stay in close contact with either Disney Cruise Line or Carnival Cruise Line for updates on their sailings.

Broken Chair Sparks Lawsuit Against Princess Cruises

Key Aspects:

  • In January 2025, a Princess Cruises guest was injured after the chair she sat in to watch an onboard show broke.
  • She is now suing the cruise line, which she says didn’t act appropriately to protect guests from using the defective chair.
  • This lawsuit comes just over a month after a different action was filed by another Princess guest who was injured using the stairs.

While cruise guests love to pick up souvenirs during their sailings, what they don’t want to come home with is injuries.

Unfortunately, one guest was injured while sailing with Princess Cruises earlier this year, and is now pursuing legal action against the Carnival-owned cruise line.

In December, Marie Cassano filed a lawsuit to seek compensation after her January 2025 sailing on a Princess cruise ship went wrong. The specific ship she was onboard has not been publicly named.

Cassano had sat down in the ship’s main theater to watch a show, when her “seat suddenly came apart and collapsed, causing her severe and permanent injuries.”

The specific injuries suffered by the cruiser have also not been publicly released at this time.

The Damaged Chair
The Damaged Chair (Credit: TMZ)

A picture of the chair in question, which was first published by TMZ, shows the seat on the floor with a piece of yellow caution tape blocking other guests from attempting to sit there.

Cassano alleges that Princess Cruises either did or should have known that the chair was faulty and did not take proper steps to prevent guests from using the defective seat.

As of the time of this writing, Princess Cruises has not commented publicly on this situation.

Is Princess at Fault?

More recent guests of the cruise line have also noticed similar seating issues during their onboard experiences, which could be a coincidence or might point to a bigger issue.

“I had to look twice at the provided photo, because that same seat on the opposite side has been broken since we boarded the Royal on 11/29,” one recent Royal Princess guest said after learning about the lawsuit.

“There’s not even a “We’re on it!” sign on it (as there are many on board),” they continued.

As all the major cruise lines do, Princess Cruises is careful to maintain its cruise ships to the highest possible standards.

It’s important to remember that these ships are in service 24 hours a day, 365 days a year – and sometimes things simply go wrong.

Princess Cruises Theater
Princess Cruises Theater (Photo Credit: Yingna Cai)

Most theaters on Princess ships can accommodate somewhere around 900 to 1,000 guests.

It would also be impractical for busy crew members to check each and every chair before every performance – especially if nothing was obviously wrong at a glance.

Assuming the guest reported her injuries to the crew members, she also would have been offered immediate medical attention and an incident report would have been filed to properly document the event.

Lawsuits are Unavoidable

For any company that works with the general public – such as the major cruise lines – lawsuits are simply inevitable.

With this in mind, the cruise lines have their own legal teams on standby, who are experts in maritime and injury law.

This also isn’t the first lawsuit that Princess has been slapped with, and it likely won’t be the last.

Just over a month ago on November 7, 2025, a separate injury lawsuit was filed against Princess in the US District Court for the Southern District of Florida by Elizabeth Knigge.

This guest was sailing onboard Enchanted Princess in July of 2024, when she slipped and fell due to a greasy or oily food substance on the stairs while climbing from Deck 16 to Deck 18.

And to illustrate that adverse legal action isn’t only something that Princess faces, Royal Caribbean is currently dealing with a wrongful death suit that was also filed this month.

The suit claims that a passenger of Navigator of the Seas, named Michael Virgil, died in 2024 after allegedly being served too much alcohol.

In November, Carnival was also served with a lawsuit from two passengers over an alleged bedbug infestation.

Next Utopia of the Seas Itinerary Changed Due to Wind Delay

Key Aspects:

  • Utopia of the Seas‘ December 15 cruise will swap port days due to the departure delay.
  • Guests will still visit both ports, but Nassau will be on Thursday instead of Tuesday.
  • Shore tours will be adjusted automatically or refunded if necessary.

Following the preemptive delay to Utopia of the Seas‘ return to Port Canaveral planned after her weekend cruise, guests on the ship’s December 15, 2025 departure have been notified that not only is their embarkation delayed, but their 4-night itinerary has been changed as well.

As guests boarded the Oasis-class ship on Friday, they were alerted to the delay due to an incoming cold front in Florida late Sunday and early Monday, with high winds and swells that will make it unsafe for the ship to dock on schedule.

The situation was also explained to guests on the ship’s next cruise, so they are aware of the situation and how it will impact their sailing.

“Along with our Chief Meteorologist Craig Setzer, we are closely monitoring the approach of a strong cold front Sunday night into Port Canaveral. This system will bring high winds that will make our schedule arrival into the port challenging,” the email explained.

“With safety in mind, the ship is expected to be delayed in returning to the port by approximately six (6) hours, but the situation remains fluid.”

Royal Caribbean is reminding incoming guests that parking areas and the cruise terminal cannot accommodate new travelers until the guests debarking Utopia of the Seas have departed, so arrival windows for Monday will need to be adjusted.

While the exact times for the new cruise terminal arrival appointments have not been confirmed, the cruise line will reach out by 6 p.m. on Sunday evening, December 14, with updated times and any further instructions.

Itinerary Changed for Next Sailing

The delay to embarkation for the next cruise is not unexpected, but the itinerary change will help ensure everyone can enjoy plenty of time in port regardless.

Fortunately, the December 15 departure is a 4-night cruise that already has a day at sea built in to the schedule, so swapping port visits is possible.

Utopia of the Seas Letter
Utopia of the Seas Letter

“Due to our anticipated late departure on Monday, we’ll need to swap our visit to Nassau on Tuesday with a day at sea,” the email said.

“The good news is we’ll still have a chance to visit Nassau on Thursday with updated call times. Not to worry, you’ll still have the same amount of time in port to enjoy everything this beautiful destination has to offer!”

Originally, Utopia of the Seas was to have visited the capital of the Bahamas from 9 a.m. to 5 p.m. on Tuesday. With the updated itinerary, the ship will now be in port from 7 a.m. to 3 p.m. on Thursday, while Tuesday will be a day at sea.

The visit to Perfect Day at CocoCay on Wednesday, December 17, remains from 7 a.m. to 5 p.m. without any changes.

Shore Tours to Be Adjusted or Refunded

Royal Caribbean will automatically reschedule any pre-paid shore tours for Nassau booked through the cruise line according to the updated itinerary. If tours cannot be moved to Thursday, they will be cancelled and refunded to guests’ onboard accounts.

Any funds remaining at the end of the cruise will then be returned to the card on file after debarkation. Such refunds may take up to 14 days, depending on individual banking institutions’ policies.

Holland America Cruise Guest Evacuated Following Onboard Fall

Key Aspects:

  • A 69-year-old guest was injured in a fall onboard Holland America Line’s Westerdam.
  • The ship rushed to Da Nang, Vietnam, where the guest was medically evacuated.
  • There are no known changes to the remainder of the 27-night itinerary because of this incident.

A 27-night sailing to the Far East onboard Holland America Line’s Westerdam has come to an abrupt end for a 69-year-old German passenger, who was seriously injured in an onboard accident.

The fall and subsequent rescue, which took place in the early morning hours on December 11, 2025, unfolded after the male passenger slipped and fell on a staircase. He was left with a splenic injury and suspected internal bleeding.

At the time of the accident, the 81,811-gross ton ship was sailing through some rough weather about 32 nautical miles northeast of the Son Tra Peninsula near Da Nang, Vietnam.

It seems likely that rough seas may have led to rockier conditions onboard, which contributed to the passenger’s fall.

A Speedy Rescue

The man was provided with first aid from the onboard medical team immediately, but it quickly became clear that he required more intensive care than the ship’s team could offer.

As his condition deteriorated, the ship’s captain called for urgent aid from Vietnam’s maritime agencies, which was expertly coordinated by the Vietnam Maritime Search and Rescue Coordination Center (VMRCC).

The VMRCC instructed Westerdam to proceed to Da Nang at top speeds, where local outlets report that the cruise ship rendezvoused with a pilot boat at 3:27 a.m. – only about an hour after the fall occurred at 2:18 a.m.

The 1,964-guest ship was already on track to visit Da Nang that morning, and was coming from Halong Bay, Vietnam.

Holland America Line's Westerdam
Holland America Line’s Westerdam (Photo Credit: DLeng)

By 4:30 a.m., the Holland America Line ship had docked at Da Nang’s Tien Sa Port, where local rescue teams were ready and waiting to transfer the patient to a local hospital for further care.

Worth Reading: 106-Year-Old Cruise Passenger Returns to Pearl Harbor With Wartime Relic

The passenger’s prognosis is unknown, but the efficient action taken by all involved will give him the best possible chance at a full recovery.

Cruise Hive sends our best wishes to the patient and his loved ones as they go through this scary ordeal.

No Impact to the Itinerary

As of the time of publication, the medical evacuation has not caused any changes to the expansive Asian itinerary, which first set sail on November 23, 2025, in Singapore.

Not only was the rescue completed very quickly, but it simply brought the 2004-launched ship to its next port call about four hours early. She was already due to dock in Da Nang that day at around 8 a.m. local time.

Before returning to Singapore on December 20, Westerdam is also still scheduled to visit Ho Chi Minh City (Saigon), Vietnam; Sihanoukville, Cambodia; Laem Chabang (Bangkok), Thailand; and Koh Samui Island in Thailand.

Cruise News Update: Icon Passenger, Delays, Ports Dropped, and More

We’re back with another edition of Cruise Hive’s weekly Cruise News Update, a must-read for industry watchers. Top stories in this recap include Carnival Cruise Line’s plans to create a private destination in Ensenada, Mexico; Royal Caribbean facing a lawsuit after the death of a guest who became intoxicated; and how several containers of bananas prevented a cruise ship from leaving Southampton.

Stay up to date on the major cruise news stories with Cruise Hive’s Daily Update, a must-read for industry insiders. Sign up here and have the news delivered to your inbox each morning.

Cruise Line Revises Island Visits on Hawaii Voyages

Norwegian Cruise Line’s Pride of America is the only cruise ship that offers weeklong inter-island sailings in Hawaii, all roundtrip from Honolulu.

Starting in October 2026 and continuing through March 2027, the line has altered the order of port calls the 2,200-guest ship will make.

None are cancelled, and the cruise line has noted that the changes will provide a more immersive journey. In three ports, guests will have more time to spend exploring on land.

Pride of America Cruise Ship
Pride of America Cruise Ship (Photo Credit: A. Michael Brown)

The revised order of visits provides an extra hour in Maui and Kauai, and an extra half-hour in Kona.

Pride of America’s itinerary during these months will be: Honolulu, Maui, Hilo, Kona, Kauai, Honolulu. The ship will overnight in Maui and Kauai.

More than two dozen cruises are impacted during the October to March timeframe. Excursions booked through Norwegian Cruise Line will be automatically adjusted to reflect the new schedule.

Cargo Incident Delays Cruise Ship’s Departure

This story is really bananas!

P&O Cruises’ 5,200-guest Iona was due to depart from Southampton, UK, on the evening of December 6, 2025, on a 14-night Spain, Portugal, and Canary Islands cruise.

But her schedule went haywire after some 16 containers of fruit, mostly bananas, fell off the Baltic Klipper cargo ship, which was sailing near the Isle of Wight, some 20 miles away. The accident forced the cruise ship to remain in Southampton harbor.

P&O Iona in Southampton, UK
P&O Iona in Southampton, UK (Photo Credit: P.Cartwright)

The delay turned into a 24-hour ordeal, as guests waited for authorities to retrieve the containers. It was a safety issue, since the 184,089-gross-ton ship could have collided with the containers or hampered the work of those trying to clear the waterway.

The containers were carrying bananas, plantains, and avocados, and several others were empty, Coast Guard officials said.

Finally, on the evening of December 7, 2025, the ship was able to depart on her voyage. No changes to her itinerary were expected, since her first port call, at Funchal, Portugal, was not scheduled until December 10, 2025, enabling the ship to make up for some of the lost time.

Iona will make several calls in the Canary Islands, followed by Cadiz, Spain, and Lisbon, before returning to Southampton on December 20, 2025.

Carnival Cruise Line Unveils Ensenada Bay Village

Carnival Cruise Line is looking to Ensenada, on Mexico’s Baja California Peninsula, as the site of a new private destination its cruise ships will begin visiting a few years from now.

The line revealed its plans for the $26 million Ensenada Bay Village – Treasures of Baja, described as a resort and entertainment space with an adventure park, an adult-only beach and other attractions.

Ensenada Bay Village Render
Ensenada Bay Village Render (Credit: ITM Group)

Cruise line president Christine Duffy was on hand to make the announcement in Ensenada as Carnival Panorama called at the destination. The ship sails 6- and 8-night Mexican Riviera cruises from her Los Angeles homeport.

Ensenada is typically included on itineraries that also visit Mazatlan, Puerto Vallarta, La Paz, and Cabo San Lucas.

Carnival Legend is also scheduled to sail Mexico cruises from Los Angeles in 2027 and 2028.

Renderings of the planned village show it will feature 18th-century Mexican and Californian architecture, while the adventure park will offer activities such as zip lines, boat rides, river tours, and plenty more.

A firm opening date was not announced.

Royal Caribbean Hit With Wrongful Death Suit

Royal Caribbean is being targeted in a wrongful death lawsuit that claims it enabled a guest to drink 33 alcoholic beverages in a few hours’ time onboard Navigator of the Seas, an action that allegedly contributed to the man’s death.

The case unfolded at the start of a 3-night cruise from Los Angeles in December 2024, when the guest, Michael Virgil, 35, was over-served and became intoxicated, the suit states. 

It charges that an altercation between Virgil and the ship’s security team members led to his death.

Royal Caribbean Michael Virgil Situation
Royal Caribbean Michael Virgil Situation (Credits: FOX & Benson Truong)

The altercation, which was filmed by another guest, shows Virgil being subdued by security staff. He was later given a sedative by the ship’s medical staff, an action that the lawsuit says also contributed to his death.

Virgil’s fiancée, Connie Aguilar, filed the suit. She was onboard the ship with Virgil and their 7-year-old son.

Virgil apparently started to drink alcoholic beverages while waiting for their stateroom to become available. The interaction with security staff began when the guest could not locate his cabin and became angry.

Politics Prompt Ship to Drop Japan Port Calls

It seems politics is interfering with a cruise ship’s itineraries in East Asia. 

Royal Caribbean’s Spectrum of the Seas is cancelling calls to Japan on several itineraries planned for winter and spring cruises in 2026.

The ship is based in Shanghai, China, caters to the Chinese market, and sails voyages that feature several Japanese destinations.

Spectrum of the Seas in Hong Kong
Spectrum of the Seas in Hong Kong (Photo Credit: Rick Siu)

But due to recent statements that Japan’s prime minister made in reference to Taiwan, China has advised its citizens to avoid travel to Japan. That prompted Royal Caribbean to drop port calls such as Okinawa, replacing them with visits to Jeju and Busan, South Korea.

The 4,246-guest ship will sail roundtrip from Shanghai between January 28, 2026 and November 1, 2026. Cruises affected by the change in Japan visits include those departing on February 1, 14, 18, and 27; March 8; and April 14. 

Additional departures are likely to be impacted as well. Other destinations in Japan that Spectrum of the Seas is scheduled to visit include Kumamoto, Kagoshima, and Nagasaki.

Guest Throws a Punch at Ship’s Crew Member

Experienced cruisers know how hard a ship’s crew members work, from cabin stewards to cruise directors and everyone in between, so it’s particularly regrettable when one of them is badly treated.

That’s what happened onboard Royal Caribbean’s Icon of the Seas recently, when an argument between a guest and a crew member, who appeared to be a lifeguard, ended when the guest punched the staff member and knocked him down.

Misbehaving Icon of the Seas Passenger
Misbehaving Icon of the Seas Passenger (Credits: Pat Brumley & Ceri Breeze)

The altercation happened after the guest began arguing with the guard. The scene was captured on video and posted on social media.

After throwing his punch, the guest was wrestled to the ground by a second crew member. The guest then got up, made an obscene gesture, and walked away, but was followed by other crew members.

It isn’t clear what ultimately happened to the guest, but the cruise line has a strict policy against any type of violent behavior.

The ship was sailing a 7-night Eastern Caribbean cruise that departed from PortMiami on December 6, 2025.

Cruise Line Reveals 2027-28 Caribbean Voyages

Royal Caribbean has disclosed its 2027-28 ship deployments in the Caribbean, offering departures from five US ports, plus San Juan, Puerto Rico, Cartagena, Colombia, and Colon, Panama.

Ships will sail from all three Florida ports. Adventure of the Seas will deploy to Port Canaveral, while Freedom of the Seas and Independence of the Seas will homeport at Miami.

Independence of the Seas
Independence of the Seas (Photo Credit: Just Dance)

Ships sailing from Port Everglades will include Allure of the Seas, Oasis of the Seas, Jewel of the Seas, and Explorer of the Seas. Other US departure ports are Tampa and New Orleans. 

Itineraries will feature the cruise line’s private destination — Perfect Day at CocoCay, Royal Beach Club Paradise Island, Royal Beach Club Cozumel, and Perfect Day Mexico.

The announcement also discloses plans for the line’s new-build, Legend of the Seas, which is due to enter service in summer 2026. Following the ship’s debut in the Mediterranean, she will be based at Port Everglades starting in November 2026 and remain in the Caribbean into 2028.

Legend of the Seas, an Icon-class ship that accommodates 5,610 guests, will operate 6- and 8-night itineraries to Southern and Western Caribbean destinations.

More Cruise Headlines

Want even more news? Of course you do! So let’s keep going with more coverage about Virgin Voyages launching a new loyalty match program, sales opening for MSC Cruises’ new-build MSC World Atlantic, and Norwegian Cruise Line getting a new president.

Also, it’s time once again to cast your votes in the annual Cruise Hive Awards, and hey, what are the emerging cruise travel trends for 2026? Click here to find out.

Carnival Guest Furious After Cruise Line Refuses to Show Netflix Finale

Key Aspects:

  • A future guest complained because their Carnival ship won’t show the final episodes of the hit Netflix show, “Stranger Things.”
  • Guests who can’t wait to watch the series will need to splurge for a premium internet package to watch onboard.
  • Other cruise fans felt that passengers should prioritize enjoying the onboard entertainment instead of binging content they can watch at home.

Reading some of the demands sent to Carnival Brand Ambassador John Heald can make one feel like they are in the “Upside Down,” and this request is certainly one of them.

One future guest of Carnival Panorama has had their Christmas dreams crushed because the cruise line will not be broadcasting the next installment of “Stranger Things,” on the big screen. The popular Netflix show is currently in its final season.

“Really John Heald. [Your] answer to me is that Carnival Cruise Line does not have Netflix. You mean Carnival refuses to give us Netflix,” the fan ranted on Heald’s Facebook page.

For context, the next four episodes of season five (Volume 2) debut on Christmas Day, and the two-hour series finale premiers on New Year’s Eve.

The upset passenger will be onboard for the Vista-class ship’s 8-night Mexican Riviera sailing that lasts from December 20 to December 28, 2025.

“Across America everyone will sit down after Xmas dinner to binge on the final 4 episodes of Stranger Things unless you are on Carnival Panorama because you refuse to play this on the jumbotron. Way to ruin Xmas,” the future guest continued.

While Carnival Cruise Line occasionally broadcasts big events, such as major sports games, season 5 of this hit series does not fit into the same category – nor does the cruise line actually have access to Netflix.

Believe it or not, the cruise lines actually have to license content in order to show it onboard, which would likely be impossible (or insanely expensive) to do for a series as hot as “Stranger Things.”

Two Simple Solutions

Although Carnival isn’t going to provide free Netflix content anytime soon (despite other passengers sending Heald similar requests), guests do have two very simple options.

They can either be patient and wait to watch the show when they return home, or purchase a premium internet package to watch Netflix on their personal devices.

Carnival Cruise Line Cabin and TV
Carnival Cruise Line Cabin and TV (Photo Copyright: Cruise Hive)

Notably, video streaming is only available as part of the top-tier premium internet package, which currently starts at $25.50 per person, per day.

“We do not have Netflix on our ships. You can purchase the Premium Internet for the day and stream Netflix onto your eye phone or eye pad,” Heald advised.

“You can perhaps watch it when you get home?…I do understand it is very popular but is Stranger Things really a show that everyone watches after Christmas Dinner. It isn’t exactly joyous, happy or funny Christmas viewing,” he continued.

This brings up another good point, in that “Stranger Things” can be rather intense or scary and is not the most suitable content to broadcast during a family-friendly sailing.

Cruisers React to “Strange” Request

More than 1,000 people sounded off in the comments section of Heald’s Facebook page, the majority of whom felt that the guests shouldn’t spend their expensive vacation holed up in their cruise cabin watching Netflix.

“See that’s the great thing about Netflix and other streaming services. The thing you want to watch will be there to watch whenever, so if you are busy doing other things, like being on vacation, your show will be waiting for you when you get home,” one cruise fan wrote.

“What’s the big deal? Watch it when you’re home from the cruise. I wouldn’t waste my cruise time on a show I can go back and watch once I’m home. In fact, I’d rather watch it at home (yes, I do watch Stranger Things) in my pj’s on my recliner,” another said.

Guests will indeed have plenty of other entertainment to partake in onboard – which they can’t enjoy at home – including musical performances, production shows, game shows, trivia, Dive-In Movies, and more.