Blog Page 337

Audition Call Reveals New Show Will Debut on Star of the Seas

Cruise enthusiasts eagerly awaiting more details about Royal Caribbean’s latest new-build, Star of the Seas, got a hint of what is planned for the ship’s entertainment stage when she debuts in August 2025.

By way of an audition notice to prospective performers, the cruise line has revealed it is holding auditions in London for the show “Back to the Future: The Musical,” slated to be staged on the 5,600-guest Star of the Seas.

The ship is the second Icon-class ship for Royal Caribbean, following the launch in January 2024 of Icon of the Seas, the biggest cruise ship sailing today.

The audition notice for principal singers and actors, and ensemble groups appears on the Facebook page and website of Royal Caribbean Productions. It calls for auditions to be held between October 7 and 11, 2024, at the Pineapple Studios in London.

The hit movie “Back to the Future” debuted in 1985 and made actor Michael J. Fox an international celebrity as he time traveled in a DeLorean car. Two sequels were made, and they were also wildly popular films.

Royal Caribbean’s audition call is for invited appointments as well as open calls. The cast will consist of singers and actors able to perform pop and rock tunes, and comedy. Dancers are included in the audition call, too, and prospective candidates must have advanced capabilities in a range of dance styles.

Worth Reading: Royal Caribbean Partners With World’s Largest Live Music Event

The audition call indicates that the new show will be performed three to four times each week on Star of the Seas. It also implies there will be a second original production that “Back to the Future” actors will perform in as well, although no details are provided yet.


All performers hired for BACK TO THE FUTURE (3-4 performances weekly) will also perform in an original Royal Caribbean Signature Production onboard the STAR of the Seas (3-4 performances weekly),” the Royal Caribbean Entertainment statement said.

Original stage productions are offered on some cruise ships operated by the major lines. Icon of the Seas features “The Wizard of Oz” musical, for example, while other ships in the fleet present “Cats,” “Mama Mia,” and “Grease,” among others. Norwegian Cruise Line stages “Beetlejuice,” and “The Donna Summer Musical.”

The 248,663-gross ton Star of the Seas is under construction at the Meyer Turku shipyard in Finland and is slightly smaller than the 250,800-gross ton Icon of the Seas.

Royal Caribbean revealed earlier that the ship will be based at Port Canaveral when she debuts. Her first sailing from the central Florida port is scheduled for August 31, 2025.

Royal Caribbean's Star of the Seas
Royal Caribbean’s Star of the Seas

It will be a 7-day Western Caribbean voyage calling at Perfect Day at Coco Cay, Royal Caribbean’s private island destination in the Bahamas; Costa Maya, Mexico; Roatan Island, Honduras; and Cozumel, Mexico.

Read Also: Royal Caribbean Amenities You Should Pre-Book

Royal Caribbean announced in February 2024 that the ship’s introduction would be delayed. Star of the Seas was originally set to launch on August 17, 2024, and her inaugural cruise was cancelled. It was to have been a 7-day Eastern Caribbean sailing.

Star of the Seas to Feature 8 Neighborhoods

While Royal Caribbean has not officially revealed entertainment details for Star of the Seas, it has described many other venues, amenities, and services that guests will experience once the ship enters service.

Star of the Seas will feature eight themed areas, or neighborhoods, including Central Park and Royal Promenade, popular zones that debuted with Oasis-class ships, plus Thrill Island, where guests can enjoy the largest waterpark at sea, called Category 6.

Chill Island, by contrast, will be a three-deck space with multiple pools, music, and food venues. Another neighborhood, Surfside, is geared to young families, and for a more quiet atmosphere, the ship will offer Hideaway, featuring a beach club atmosphere and infinity pool.

AquaDome will be the location for aquatic performances, and dining and drink options.

Not All Carnival Guests Happy About Holiday Plans

Carnival Cruise Line offers several weeks of holiday cruises, complete with seasonal decorations, popular carols, themed activities, holiday menus, and more.

Many travelers deliberately book these special sailings to make fun family memories without the associated holiday stress of shopping, cooking, cleaning, decorating, and other preparations.

Not all cruisers, however, seem to appreciate the holiday touches Carnival adds to its fleet, or at least when the cruise line begins to celebrate the holiday season.

One self-professed “Mr. Scrooge” reached out to Carnival Cruise Line’s Brand Ambassador, John Heald, with their seasonal concerns and the timing of when each ship is decorated.

“There should be no xmas decorations on cruises apart from the actual cruise over December 25th,” the guest stated. “If left up to me John Heald (I’ve always thought Mr. Scrooge had many admirable points) this would be about the right length of time to excite Carnival’s passengers who celebrate xmas.”

Typically, holiday decorations begin to appear on Carnival ships toward the end of November or the beginning of December, depending on each ship’s individual itinerary schedule, dry dock plans, and other operational needs. Decorations then remain up until roughly the first departure date after the new year.

The 2024 schedule for Carnival Cruise Line’s holiday decorating has not yet been released, though Heald did note that the schedule ought to be available during the first week of October.

Heald did respond to the guest’s claim, not with an answer they may expect, but with good logic about what they can also see on land even if they aren’t on a cruise.

“I respect, I understand everyone’s opinion but, well, it is a special time of year that I am sure the shops where you live will start celebrating in the next few weeks,” Heald said.

Christmas decorations have already appeared for sale in many stores, and social media feeds are becoming more cluttered with decorating hacks, baking recipes, and other holiday tips. The cruise guest, however, gives not indication if they have reached out to stores or social media platforms expressing their concerns.

Other travelers also pointed out that many ports of call are thoroughly decorated for Christmas the entire month of December, which is well out of the cruise line’s control but contributes to the festive atmosphere of such sailings.

The guest did further describe Carnival Cruise Line’s decorations and holiday festivities as “religious brainwashing.”

“Last year we were on the December 2nd Panorama cruise. The ship was decorated in gaudy fashion and the most horrible thing of all was the awful piped xmas music,” they described. “Religious brainwashing should not be extended on to people’s vacation.”

It should be noted that Carnival Cruise Line does integrate different faiths into its holiday decorations and activities, including Christmas, Hanukkah, and Kwanzaa. At no time, however, are guests compelled to participate in any religiously-oriented elements.

Carnival Cruise Line Christmas
Photo Credit: Ihor Koptilin / Shutterstock

Read Also: Christmas on a Cruise Ship – What to Expect

Most of the cruise line’s holiday events are purely secular, with widely accepted decorative elements like pine boughs, ornaments, and ribbons, as well as Santa Claus-themed activities such as story times.

Guest Support for Holiday Sailings

Many other Carnival guests responded to this one traveler’s outrage, noting that their experiences onboard Christmas cruises are very different.

“My favorite cruise was when the ship was decorated for Christmas and all the special events going on. The candlelight service and Santa were highlights. Absolutely wonderful!”

“I love Christmas and I am a religious person. I don’t remember seeing any ‘religious’ Christmas decorations on a cruise. They were more ‘secular’. Therefore, I don’t see why anyone would have a problem with fun décor.”

“Loved loved loved cruising with Carnival in December! The holiday decor was beautiful!”

“December is the best time to cruise because the ship’s have been decorated so beautifully. It’s my favorite time to cruise.”

Have you taken a cruise during the holiday season? Share your thoughts, tips, and fun holiday cruise ideas on the Cruise Hive boards!

Port Canaveral Closed, Carnival Glory Return is Delayed

Hurricane Helene is wreaking havoc on Florida and numerous cruise ships based in the state’s ports, some of the biggest in the U.S. It’s newest victim? Carnival Cruise Line’s Carnival Glory may not return to Port Canaveral as scheduled on September 27, 2024.

According to the cruise line’s latest update surrounding Hurricane Helene, the 110,000-gross-ton Carnival Glory is currently sailing at a safe distance from the storm in the Bahamas but, due to the closure of Port Canaveral, cannot return to its home base.

The vessel, which departed from Port Canaveral on September 23, 2024, is on a 4-night voyage that called on Bimini Island and Nassau, Bahamas. It is currently at sea as it awaits its future schedule.

The storm, expected to bring significant winds and rough seas to Florida’s Gulf Coast, has forced officials to close several major ports, including Port Canaveral on the Atlantic Coast.

Read Also: Which Cruise Ships Are Affected by Hurricane Helene?

Cruise line officials have indicated that once the storm passes and port conditions improve, an assessment will be conducted to determine if the dock is clear to resume operations.

“We are very tentatively anticipating sometime Friday, September 27,” Carnival Cruise Line posted in an update that will be revisited at 9 a.m. on the 27th.

Passengers scheduled to depart on Carnival Glory’s following cruise on September 27 will also experience delays. The cruise line hopes to depart later in the day “with revised operational plans.”

That cruise, scheduled to set sail at 3:30 p.m., is a short weekend trip to Bimini and back on a 3-night itinerary. If the port does not reopen until September 28, the voyage is likely to be scrapped.

“We will continue to monitor the situation and provide updates as more information becomes available,” stated Carnival Cruise Line.

Port Canaveral Closure

Port Canaveral is currently under Hurricane Condition ZULU, as ordered by the U.S. Coast Guard. This means the port has ceased all operations, both shoreside and waterside.

The closure was enacted shortly after midnight on September 26, 2024, due to Hurricane Helene’s impending arrival. With winds expected to reach at least 39 miles per hour, the Space Coast is bracing for the storm’s impact. By 3 p.m. local time on September 26, it had become a Category 3 hurricane.

Port Canaveral, Florida
Port Canaveral, Florida (Photo Credit: Robert Michaud)

Cruise operations at Port Canaveral have been severely affected by the closure. At least five cruise ships were scheduled to return between September 26 and September 27, including Disney Cruise Line’s Disney Wish and Royal Caribbean’s Adventure of the Seas and Utopia of the Seas.

Said Port Canaveral in a statement, “Because of the effects of Hurricane Helene, we are anticipating cruise vessels scheduled to arrive at Port Canaveral on Friday, September 27, will be delayed. These delays will likely impact guest embarkation times for outbound sailings.

“All cruise guests planning to sail from Port Canaveral on Friday, September 27, or Saturday, September 28, are advised to contact their cruise lines to confirm their embarkation and ship’s departure time,” it continued.

The Brevard County Emergency Management Office acknowledges the currently sunny skies but reminds travelers that it anticipates high winds to develop later in the day into tomorrow.

The disruption to Carnival Glory is not the only headache for Carnival Cruise Line. Carnival Elation, set to arrive in Jacksonville on September 26, is now expected to return after the storm passes, as Port Jacksonville has also closed due to Hurricane Helene. Similarly, its sister ship, Carnival Paradise, en route to Tampa, is facing delays due to that port’s closure.

Carnival Sunrise, departing from Miami, is also impacted. The 101,509-gross-ton ship concluded a voyage on September 26 but remains in port until conditions clear.

Man Indicted for Alleged Carnival Cruise Bomb Hoax

It’s never a good idea to drop the word “bomb” – especially when you’re talking about a cruise ship.

A 19-year-old from Bailey, Michigan, is learning this the hard way after being indicted on charges related to a false bomb threat that caused chaos aboard a Carnival Cruise Line voyage earlier this year.

On September 25, 2024, the US Attorney for the Western District of Michigan, Mark Totten, announced that Joshua Darrell Lowe II faces criminal charges for making a false bomb threat that triggered a full-scale search and emergency response on Carnival Sunrise.

The incident occurred in January 2024, when the cruise line received an email warning, “Hey, I think someone might have a bomb on your Sunrise cruise ship.”

The 101,509-gross-ton had just left Miami, Florida, bound for Jamaica, with 2,984 passengers and 1,108 crew. The threat prompted personnel to search over 1,000 staterooms to ensure the safety of everyone on board.

The cruise line also contacted US Coast Guard and Jamaican Marine Police, who escorted the ship to port for further investigation. Fortunately, no explosives were found, but the incident caused delays and heightened tension aboard the ship.

Worth Reading: Carnival Cruise Loyalty Hoax Making Multiple Appearances

“We take every threat of mass violence,” said Totten. “Hoaxes can endanger lives, incur needless costs, and divert public safety resources needed to address real threats.”

He continued, “My office has zero tolerance for wrongdoers who intentionally convey false and misleading information that prompts a law enforcement response.”

Special Agent in Charge of the FBI in Michigan, Cheyvoryea Gibson, stressed the gravity of such threats. “Bomb threats are not a laughing matter and are extremely irresponsible,” he added.

“The FBI takes all threats to life seriously and will ensure that those who resort to this kind of intimidation face the appropriate consequences,” he added.

If convicted, Lowe could face up to five years in prison and will likely be required to pay restitution for the expenses incurred by his alleged hoax.

Hoaxes and Serious Consequences

Section 35 of Title 18 of the US Department of Justice’s Criminal Resource Manual, commonly known as the “bomb hoax” statute, provides civil and criminal penalties for conveying false information regarding attempts to destroy or damage aircraft, vehicles, or related facilities.

The criminal felony provision punishes reckless false information with up to five years in prison, a $5,000 fine, or both.

Carnival Sunrise Cruise Ship
Photo Credit: Eric Glenn / Shutterstock

Read Also: How to Stay Safe and Enjoy Your Cruise Vacation

This is not the first time the FBI has dealt with such a scare in the cruise industry. In a similar case, US District Judge Henry Lee Adams, Jr. sentenced Linda Gayle Wilson to 12 months in federal prison for making a false bomb threat that led to a large-scale response.

In 2010, Wilson, of Baldwin, Florida, made multiple phone calls to the Jacksonville Sherriff’s Office, claiming that a female terrorist was aboard the now-scrapped Carnival Fascination cruise ship with the intent to detonate a bomb before the vessel reached port.

At the time, the ship was returning from a Mother’s Day Caribbean cruise with 2,404 passengers and 896 crew members. 

Wilson’s false report triggered a coordinated effort by law enforcement agencies, including the FBI, US Coast Guard, and Customs and Border Protection, to search the ship for explosives.

No bombs were found, and Wilson was arrested in December 2011, pleading guilty in July 2012.

8-Year-Old Dramatically Airlifted From Cruise Ship

Not all heroes wear capes. Sometimes, they have wings.

Or, at least helicopter blades that fly, as was the case when rescuers from Northern California’s Coast Guard responded to an emergency call from a Princess Cruises ship on September 24, 2024.

An 8-year-old boy diagnosed with appendicitis was medically evacuated from the 142,229-gross-ton Royal Princess in a dramatic scene captured on camera roughly 20 miles west of Eureka, California.

The Coast Guard helicopter crew successfully airlifted the boy, along with his family, to a hospital in Eureka, where he underwent emergency surgery.

The boy had been on a 13-night cruise from Vancouver, British Columbia, to Hawaii with his mother and brother when he began feeling ill on the second day of the trip.

After being evaluated by the ship’s doctor, it was determined that Daniel had appendicitis and required immediate medical attention.

“The doctor in the cruise said the situation is very [much an] emergency,” Nicole Jiang shared with Good Morning America (GMA). “Daniel got [a] very high fever, and the situation [grew] worse.”

The rescue operation, which took place around 8 a.m. and involved an MH-65 Dolphin helicopter from Coast Guard Sector Humboldt Bay, was particularly challenging due to heavy fog, said Lt. Katherine McDonnell, the helicopter pilot.

“From 10 miles out, flying at like 300 or 400 feet, we should be able to see [the ship], and we couldn’t,” she told GMA. 

McDonnell successfully guided the crew to the ship’s location despite the poor visibility.

Once on the scene, aviation survival technician Philip Morie rappelled down to the deck of the 3,560-passenger Royal Princess to secure the boy in a rescue basket. Morie then returned to retrieve his mother and brother.

A Happy Ending for All Passengers

The boy was transferred by helicopter to Saint Joseph Hospital in Eureka by 9:40 a.m., where doctors performed an emergency appendectomy. His surgery was successful, and he is expected to fully recover.

The Royal Princess, which had called in Victoria, British Colombia, on September 22, was on a second sea day when the rescue occurred.

The vessel resumed its journey after the medevac, continuing along the California coast with its next scheduled stop in San Francisco on September 25.

Coast Guard Airlifts Boy from princess Cruise Ship
Coast Guard Airlifts Boy from princess Cruise Ship (Credit: US Coast Guard)

The cruise ship is currently at sea en route to a call in San Diego and will visit Los Angeles before heading into the Pacific and concluding in Honolulu, Hawaii, on October 4, 2024.

Like most large cruise ships, Royal Princess is equipped with a fully staffed medical facility and staff trained to handle a range of medical issues, from minor illnesses like colds and seasickness to more urgent conditions, such as broken bones.

Read Also: Secret Codes on Cruise Ships Only Crew Members Know!

Doctors can stabilize patients with life-threatening conditions until they can be transferred to a hospital on shore. As with the Royal Princess emergency, medical teams will coordinate with the local Coast Guard or authorities for an emergency evacuation in these cases.

Coast Guard Sector Humboldt Bay is located in McKinleyville, California, and is strategically located due to the area’s notorious weather conditions, including heavy fog. 

This sector is crucial in search and rescue (SAR) operations, maritime law enforcement, and environmental protection stretching from the Oregon border to the southern end of Mendocino County in Northern California.

Major Cruise Upgrade Project Gets Under Way in San Juan

0

A ground-breaking ceremony on September 25, 2024 kicked off a $100 million infrastructure improvement plan at the San Juan Cruise Port that has been in the works for two years. 

Major upgrades to the port are on track to make San Juan a major hub for the cruise industry, with plans to renovate existing facilities and build new ones.

Top governmental and port officials participated in the event, including Puerto Rico Governor Pedro R. Pierluisi and Ports Authority Executive Director Joel A. Pizá Batiz.

[The projects will] strengthen the island’s position as a premier maritime tourist destination in the Caribbean, boosting the development of the tourism sector and the local economy,Governor Pedro R. Pierluisi said

The improvement project resulted from a 30-year concession contract that Global Ports Holding (GPH), a port management firm, signed with the San Juan Ports Authority in 2022.

In need of upgrades to its cruise infrastructure, the port agreed to the management pact, which came with a welcome investment of $100 million.

Under the improvement plan, repairs will be made to San Juan Cruise Port (SJCP) Pier 4 and Pan American Piers, and to existing cruise terminals.

GPH, which operates 32 cruise ports in 19 countries, also vowed to manage and modernize port technology and other systems to upgrade cruise tourism services at the port.

We are certain that with the considerable expertise of Global Ports Holding and the commitment and dedication of the team of Puerto Ricans that make up SJCP, Puerto Rico will regain its rightful place as the most important cruise port in the Caribbean,said Jan Fomferra, president of San Juan Cruise Port and chief financial officer of Global Ports Holding.

In February 2024, GPH announced that the cruise port, which is now a subsidiary of the management firm, had concluded the debt financing plan needed to move forward with the project. Long-term bonds and capital from GPH are funding the first phase of the infrastructure plan.

A second round of financing is planned, with a goal of another $250 million in investment funds.

GPH has indicated that its total investment into redeveloping the San Juan port eventually could reach $425 million.

The long-term plan is to create two cruise port areas — the Old San Juan District, including piers 1 and 4 (mainly for transit calls and cruise ships) and the Homeport District, including Piers 11-14 and the Pan American piers.

Along with the ground-breaking ceremony, the San Juan Cruise Port announced the appointment of Clarivette Díaz as its new general manager. Diaz, who takes on the new role in November 2024, most recently served as general manager of Puerto Rico Terminals, a cargo facility.

San Juan Welcomes Ships From All Major Lines

San Juan typically welcomes about 500 cruise ships per year and has six berths operating. Virtually all of the major cruise lines include San Juan in Caribbean itineraries. 

In October 2024, ships scheduled to call include MSC Cruises’ MSC Seascape, Royal Caribbean’s Adventure of the Seas and Freedom of the Seas, and Carnival Cruise Line’s Carnival Magic and Carnival Celebration, for example.

View of Cruise Piers in San Juan
View of Cruise Piers in San Juan (Photo Credit: Darryl Brooks)

The winter months are the busiest for the port, when the number of ship calls increases dramatically. In December, four mega-ships operated by Norwegian Cruise Line, Norwegian Breakaway, Norwegian Viva, Norwegian Escape, and Norwegian Prima, will call, along with luxury ships Regent Seven Seas Cruises’ Seven Seas Mariner and Silversea Cruises’ Silver Shadow, among others.

GPH, headquartered in the UK, also has management agreements with St. Lucia, Antigua, and Nassau, Bahamas.

Recent upgrades to the port in Nassau reflected a $300 million investment, which funded a new cruise berth and the repair of all piers. The port can now welcome six cruise ships simultaneously, including three Oasis- or Icon-class vessels.

Star Princess Reaches Major Construction Milestone at Shipyard

A major milestone was celebrated in the building of Star Princess, Princess Cruises’ second Sphere-class ship, when the 178,000-gross ton vessel was floated out of her construction bay at Fincantieri’s shipyard in Monfalcone, Italy.

The September 26, 2024 float-out signifies the first time the ship’s hull touched water, and means that the construction process now shifts to the interior design of the vessel, which is slated to launch in September 2025.

Shipyard and cruise line officials attended the float-out event, including John Padgett, president of Princess Cruises, and Cristiano Bazzara, shipyard director for Fincantieri.

The float-out also had a Fincantieri and Princess Cruises employee serve as godmothers of the ceremony: Chiara del Vecchio, 3rd Engineer serving aboard Sun Princess, and Francesca Maraventano, an executive assistant at the Monfalcone shipyard.

The 4,300-guest Star Princess is a sister ship to Sun Princess, and like her sibling, will be powered by liquified natural gas (LNG). Sun Princess launched in February 2024.

“Thanks to a next-generation platform design and the use of advanced, clean fuel technology, we are bringing sustainable innovation on board, capable of reducing emissions and building a greener future,the Fincantieri shipyard posted on X.

LNG has become the fuel of choice for cruise lines building new ships. It is a clean-burning fuel that reduces sulfur emissions by up to 99% and nitrogen oxide fumes by 85%.

Other cruise lines with ships powered by LNG include Carnival Cruise Line, Royal Caribbean, AIDA Cruises, and Disney Cruise Line, among others.

Star Princess’s keel was laid in December 2023, during a ceremony that included a blessing for the vessel and the welding of a Princess Cruises medallion into the ship.

Prior to her delivery to the cruise line, Star Princess will undergo a series of sea trials, when operational, navigational, and safety systems will be tested.

Star Princess’s construction has not been without challenges. In April 2024, the cruise line revealed that the ship’s scheduled launch would be delayed. The ship originally was to enter service in July 2025, but for reasons not disclosed, the debut was pushed back to September 2025.

Star Princess Float Out at Fincantieri Shipyard
Star Princess Float Out at Fincantieri Shipyard

The delay prompted the cancellation of the ship’s first nine voyages that were to depart from Rome, Athens, and Istanbul. Her inaugural cruise is now slated to depart on October 4, 2025, sailing an 11-day voyage roundtrip from Barcelona and calling at Marseille, France; Rome and Naples, Italy; Palermo, Sicily; Cartagena, Spain; and Gibraltar, UK.

On October 22, 2025, Star Princess will operate a transatlantic cruise to Fort Lauderdale, where she will be based for the winter season and offer 7- and 14-day Eastern and Western Caribbean voyages.

New-Build to Offer Luxury Suite Collection

Like her sister ship, Star Princess will feature the Sanctuary Collection, a ship-within-a-ship luxury accommodation and service level that will debut on Sun Princess in October 2024. Princess Cruises unveiled the concept in April 2024 and announced it would be introduced on Sun Princess first.

Read Also: Fort Lauderdale Cruise Port – Piers, Amenities, and Getting Around

Multiple stateroom options are offered in the collection, including Sanctuary Suite, Sanctuary Mini-Suite, and Sanctuary Balcony cabins, and will feature access to Sanctuary Club, a private area on the ships’ top decks.

Guests booking the collection staterooms also have access to a private restaurant and benefits tied to the Princess Premier package, such as WiFi, crew appreciation tips, unlimited premium spirits, unlimited specialty dining, and reserved theater seating.

Outside of the new collection services, Star Princess will offer all guests the Lotus Spa, entertainment including Cirque Éloize, and the Dome, a multifunction space. The ship’s Princess Theater will sport an in-the-round design, and a three-story main dining room will provide water views.

Cruise Guest Complains After Protein Shake Taken Away

Cruise passengers encompass a broad spectrum of people of all shapes, sizes, and health statuses – with some needing more accommodations than others. 

However, when special medical exemptions aren’t requested in advance, cruisers might run into a situation where they can’t have what they need because it violates the cruise line’s policies. 

A current guest of Carnival Paradise learned this the hard way after she was forbidden from bringing pre-made protein shakes onboard – which she drinks as part of her recovery from a recent bariatric surgery. 

The common weight loss operation – which is known as a vertical sleeve gastrectomy (VSG) – reduces the size of the stomach significantly. In the initial period following the operation, patients typically have to stick to a liquid diet. 

Although this passenger’s predicament could have been avoided by doing extra research prior to embarkation day, she still took to Facebook to complain to Carnival’s Brand Ambassador John Heald. 

“Does Carnival not care about the passengers who recently had bariatric surgery. Do you care John Heald. NO you do not,” the angry passenger wrote.

“I supplement my daily protein intake with pre-made bottles of Premier protein shakes. These were taken from me by the rude Carnival employee…Why am I a criminal and other passengers can bring on whatever they want that is illegal,” continued the complaint. 

The guest even went so far as to insult Heald and imply he would need weight loss surgery himself one day – but the brand ambassador still responded to the unidentified passenger with kindness and compassion. 

“I know the crew are doing their very best for you and I have asked my colleagues there to check in with you…Let me say of course I understand that after surgery like this that there will be challenges and so I promise to be here to listen and to help all I can,” said Heald, in part. 

He graciously informed the guest that she would have needed to request a medical exemption in advance from Carnival’s disability team, as the policy currently states protein shakes can only be brought onboard in sealed cartons or in powder form – not bottles.

Why Research Matters 

Even when sailing with a cruise line one is familiar with, it’s still important to do research prior to embarkation day – especially if something has changed in terms of health or other circumstances. 

The general consensus in the comments of Heald’s Facebook post – which received over 1,000 responses, was that the passenger didn’t do enough research in advance – which was her own fault and not the cruise line’s.

Carnival Paradise Docked in Tampa, Florida
Carnival Paradise Docked in Tampa, Florida (Photo Credit: fitzcrittle)

“It sounds like you were the problem and not Carnival. You didn’t research what you were supposed to do,” wrote one Facebook user, who also happened to be a Bariatric patient.

“People amaze me with the blame culture. Just because you didn’t plan correctly? Give me a break. The rules clearly state what is allowed. So next time get a medical exemption letter,” added someone else.

Read Also: What to Expect When You Go on a Carnival Cruise

The crew onboard Carnival’s ships are also more than willing to assist guests with their unique situations – and frequently adapt to accommodate all kinds of dietary needs and allergies. 

Depending on where this guest is in her recovery, there may be other dining options on board that would also work for her dietary restrictions. All she would need to do to find out is ask nicely. 

If guests do have a medical emergency while at sea, whether they are suffering from a new ailment or post surgery complications, all Carnival ships have a clinic onboard that functions like an urgent care on land.

MSC Cruises Ship Extending Sailing After Port Closure

MSC Cruises’ MSC Seashore is the latest vessel that will be unable to return to her Florida homeport as scheduled due to port closures from the impact of Hurricane Helene.

Port Canaveral has been set at Port Condition Zulu, completely closed to all operations, which means the 170,412-gross-ton, Seaside EVO-class cruise ship cannot return for her planned debarkation and subsequent embarkation. MSC Seashore is the only ship scheduled for the port on Thursday, September 26.

MSC Cruises has reached out to guests with as many details as are available, but until the port reopens, the situation is fluid and not yet confirmed.

“Guests now departing Friday, September 27, 2024 on MSC Seashore from Port Canaveral, FL: We are continuing to track the path of Hurricane Helene,” the website notification reads. “Port Canaveral will be closed on Thursday, 9/26. Please do not proceed to the port until your new embarkation time is provided, which will be determined based on the reopening of Port Canaveral on Friday, 9/27.”

The ship is currently sailing what was to have been a 4-night Bahamas itinerary with calls to MSC Ocean Cay Marine Reserve, the cruise line’s private island destination, as well as Nassau.

Now, instead of debarking Thursday morning in Port Canaveral, satellite tracking data shows MSC Seashore enjoying a slow day at sea, well away from the storm’s impact.

MSC Seashore can welcome 4,540 passengers at double occupancy, and up to 5,632 travelers when fully booked with all berths filled. While this extra day at sea may not have been planned, the ship’s crew will undoubtedly put together additional activities and entertainment to ensure everyone aboard still has a marvelous time.

The ship’s next sailing is a 3-night Bahamas cruise, also visiting the same ports of call but without a day at sea. Itinerary changes for that sailing have not yet been confirmed, but it is likely that one of the ports will need to be cancelled due to the shortened sailing.

Guests booked on that cruise will receive further details, as the cruise line has promised an additional update by 4 p.m. on Thursday, September 26.

At this time, it is expected that Port Canaveral will be able to safely reopen for Friday, September 27, when four different ships are scheduled – Utopia of the Seas, Adventure of the Seas, Disney Wish, and Carnival Glory. Delays are expected, however.

“Because of the effects of Hurricane Helene, we are anticipating cruise vessels scheduled to arrive at Port Canaveral on Friday, Sept. 27 will be delayed,” the cruise port said in a severe weather update. “These delays will likely impact guest embarkation times for outbound sailings.”

“All cruise guests planning to sail from Port Canaveral on Friday, Sept. 27 or Saturday, Sept. 28 are advised to contact their cruise lines to confirm their embarkation and ship’s departure time.”

Major homeports always close in hurricane conditions, and cruise lines must adapt to those schedule changes. Similar adjustments are being made for Carnival cruise ships from Port Tampa Bay and Port of Jacksonville, as well as Royal Caribbean ships from various Florida homeports.

Hurricane Helene Update

Hurricane Helene strengthened over Tuesday night and is now a Category 2 storm with maximum sustained winds of 100 miles per hour, with higher gusts reported and further strengthening expected throughout the day.

The center of the storm is located roughly 260 miles west of Key West, moving north-northeast at 12 miles per hour. Landfall is still expected in the Florida Big Bend region late Thursday or early Friday morning, at which time the storm may have strengthened to a Category 3 major hurricane.

Hurricane Helene Track
Hurricane Helene Track

Hurricane Helene’s wind field is impressive, with hurricane-force winds extending up to 60 miles from the eye, and tropical storm force winds extending outward up to 345 miles.

Read Also: What to Do Onboard a Cruise Ship in Bad Weather

This means the storm’s impact will be felt at significant distances from the center, which is why Port Canaveral – located on the opposite side of the state – is taking all appropriate precautions.

Cruise guests should stay in close communication with their cruise line for text and email updates about itinerary changes, delays, or cancellations as necessary. All ports will reopen as soon as possible after the storm passes and safety inspections are completed so operations can resume.