Blog Page 207

Carnival Alerts Guests to Traffic Trouble for Weekend Cruises

Traveling to the cruise port for embarkation can be nerve-wracking, especially in an unfamiliar area with unknown traffic patterns, road closures, and congestion.

These problems are going to be even worse for guests setting sail from Galveston, Texas from Friday, April 25 through Monday, April 28, due to new detours and traffic restrictions from ongoing roadwork.

Carnival Cruise Line has sent notices to guests booked aboard Carnival Breeze, Carnival Jubilee, and Carnival Dream for this weekend’s departures, so they can plan adequate time to reach the cruise terminal.

“Our partners in Galveston have informed us about roadwork that will be taking place along the southbound lanes of I-45 (from 9:00 PM, Friday, April 25, through 5:00 AM, Monday, April 28),” the notification explained. “Consequently, there will be detours and traffic restrictions in certain areas.”

While the exact timing of the construction is well after Friday’s debarkation and embarkation, and should end well before Monday’s cruise travelers arrive, setup for the work and any subsequent congestion may extend past those hours.

Interstate 45 (I-45) is the main highway leading from Dallas and Houston to Galveston. It is a critical route not only for cruise travelers who fly into Houston, but also those who may live in the metro area and are planning to drive to the cruise terminal.

Typically, the drive between George Bush Intercontinental Airport (IAH) and the Galveston cruise terminal is approximately 90 minutes with average traffic.

With road closures, detours, and only single lanes available, however, that drive could be significantly longer.

“Since this could impact your commute to the cruise terminal, we encourage you to include ample travel time to ensure prompt arrival within your pre-selected Terminal Arrival Appointment,” the notification urges.

Guests who are driving themselves to the cruise terminal should leave earlier than they may have anticipated, while those who have arranged ride shares or other transportation may want to adjust their pickup times accordingly.

Any travelers who have booked airport transfers through Carnival Cruise Line will want to stay in close contact with the cruise line in case there are adjustments to their transfer schedule.

To be clear, there are no delays for any of the Carnival ships departing Galveston this weekend. All guests must be onboard by the published final boarding times for their respective sailings.

Galveston Cruise Terminal 25
Galveston Cruise Terminal 25

This is not the first time road work has impacted cruise travelers heading for Galveston. A complete reconstruction and widening of I-45 began in late 2019 and is expected to be completed in mid-2028.

Carnival Cruise Line does try to notify guests whenever extensive closures are planned, but all cruisers setting sail from the Lone Star State over the next three years should be prepared for potential traffic difficulties.

Sailing From Galveston – Impacted Ships

Carnival Breeze is departing Saturday, April 26, on a 5-night Western Caribbean cruise with visits planned to Progreso and Cozumel.

Carnival Jubilee is also leaving Saturday on a 7-night sailing that will visit Isla Tropicale in Honduras as well as Costa Maya and Cozumel.

Finally, Carnival Dream will be leaving Sunday, April 27, on a 6-night Western Caribbean itinerary to Costa Maya, Belize, and Cozumel.

Read Also: IDEAL Hotels Near Galveston Cruise Port With Shuttles

No itinerary changes have been noted for any of the ships, though ports of call are always dependent on weather conditions.

In addition to the three Carnival cruise ships, Royal Caribbean’s Jewel of the Seas is departing Galveston on Saturday, but without guests aboard as she changes homeports from Galveston to Fort Lauderdale.

Harmony of the Seas is setting sail on Sunday on a 7-night Western Caribbean sailing, followed on Monday, April 28 by Mariner of the Seas on a 5-night cruise.

Guests aboard those ships should also take note of the potential traffic difficulties and plan their trip to the cruise port accordingly.

New Carnival Cruise Director Offers Insights to Journey

Being a cruise director can seem like the most amazing job in the world – always smiling, sailing around the world, leading the fun, living the best life, right?

While this is all true, one of Carnival Cruise Line’s newest cruise directors is offering great insights into the hard work, dedication, and flexibility necessary to gain that amazing title.

Gabby Gamboa was promoted to a full cruise director earlier this month, following years of effort. She shared her accomplishment and what it required with her social media followers on Facebook and Instagram, excited to make the official announcement.

“Did someone say… FULLY PROMOTED!” she said. “After 3.5 years of blood, sweat and a whooooole lot of tears I am so grateful to announce that I have officially been promoted as a full time Cruise Director for Carnival Cruise Line!”

Texas native Gamboa has worked as a Fun Squad member aboard six different Carnival ships, including two inaugural start ups – a rare and exciting opportunity for any crew member. In her time with Carnival Cruise Line, she has visited 34 countries and undoubtedly shared smiles and fun with countless guests.

She has also covered four ships in the past year as acting cruise director, but has now returned to Carnival Jubilee as a fully promoted, full-fledged cruise director.

“I cannot be more grateful for every leader I have had the honor of working with that saw my potential and helped me get to where I am, by giving me that push and helping me to see how far I really can go,” Gamboa acknowledged.

Many of those leaders chimed in on Gamboa’s announcement to wish her well as she sets sail on this new chapter in her Carnival Cruise Line career.

“Congratulations! Not surprised in the least but the most proud,” said fellow cruise director Kyndall Fire. “Can’t wait to see what is in store for you in the years to come!”

Many guests and fans of Gamboa’s infectious enthusiasm and boundless energy also spoke fondly of their sailing adventures with her, including hopes for more voyages in the future.

From Guest to Cruise Director

Gamboa has reflected that her amazing experiences with Carnival Cruise Line started not when she signed on her first contract, but in February 2020 when she sailed on Carnival Vista as a guest.

She loved the experience so much, including the great energy and attitudes of the cruise directors, that she made the goal the become one herself – a goal she has now realized!

Read Also: Carnival Cruise Director Schedule

Gabby Gamboa on Stage
Gabby Gamboa on Stage

Gamboa’s younger brother Jayden, who has Down Syndrome, has also been a huge source of inspiration to her in helping her achieve her goals. She fiercely calls him her right hand, her best friend, and her sunshine.

“When I am on stage and able to have my family there and I see him looking up at me from the audience with a smile and shine in his eye I know I’m making him proud,” she explained.

“I just want to show him it doesn’t matter where we come from or how different anyone is, anything is possible. I do everything I do. I am who I am, for Jayden.”

Worth Reading: Cruise Directors Revealed for Newest Carnival Ships

With Gamboa’s infectious smile, energy, and enthusiasm, she is surely an inspiration for many travelers who have the privilege to sail with her across the Carnival fleet.

So what’s next for the new cruise director? Making sure others can also realize their Carnival dreams!

“To my amazing teams that I’ve had the honor of caring for and working with this past year, thank you for helping me grow as a leader. Supporting you all while you spread your wings and reach for your goals has shown me why I love this position I am in,” she said.

Gamboa will be aboard Carnival Jubilee through May 17. Her next contract assignment has not yet been confirmed but should be posted soon.

Cruise Ship Entitlement Sparks Outrage Over Unused Pool Chairs

The easiest way for a cruise to become stressful is when fellow passengers decide to break the rules that are in place so that everyone can have an enjoyable experience.

One of these rules that is broken all too often is none other than chair hogging — and yes, it is a real problem.

In March 2025, TikToker Jess of @jesstravel7 posted a video about her experience with fellow passengers “reserving” lounge chairs at one of the pools on Royal Caribbean’s 5,668-passenger Utopia of the Seas.

This style of “reserving” the lounge chairs is when guests simply leave towels on them with the hopes they will remain empty until they return — of course, at an unknown time.

Jess posted the first of two videos about the experience on the Oasis-class ship to her 10.1k followers on March 1, 2025.

“This is what you call entitlement on a cruise ship, saving all these pool chairs, do not do this,” Jess says at the beginning of the video, showing a row of empty chairs.

She goes on to add, “If you are not here, do not save the seats. People are looking for seats, this is called entitlement.”

Jess’ newfound audience was quick to support her in the comments, saying that it would be fair for passengers looking for chairs to simply move the towels if someone was not using them.

“The people defending this are the same people who don’t put their shopping carts back,” commented one viewer.

“I’m entitled to remove the towels and take a seat,” added another.

Others chimed in that it was poor management on behalf of the crew to allow such behavior to happen without any repercussions.

The video has amassed 3.2 million views since being posted, and Jess provided a follow-up video on March 13, 2025.

When Does the Crew Step in to Stop Rule-Breaking Guests?

The second video, which now has 4.3 million views, shows the crew on the 236,680 gross ton Utopia of the Seas removing the towels an hour after Jess had initially been looking for a place to sit.

This TikToker clarified that it would be perfectly acceptable to leave a towel on the lounge chairs if you were in or around the pool area, but attempting to save the spot for several hours while even out on excursions was not ok.

Read Also: Royal Caribbean Amenities You Should Pre-Book

Responses to this video were more mixed, but only because other Royal Caribbean passengers felt like their experiences with the same issue were handled in very different ways than what was shown on Jess’ cruise.

@jesstravel7

Replying to @Greg_Peña I don’t care if you’re in the pool getting something to eat or having a cocktail at the bar but going on a four hour excursion and expecting your chairs to be there is rude. #royalcaribbean #cruisetok #cruisetips #cruises #utopiaoftheseas

♬ original sound – Jessica| shop and travel 🧳

“I’m glad they are doing something about it. We went last May and I asked for help and they told me they couldn’t move people’s things… hours of empty chairs reserved with towels,” replied one person, sharing their less-than-ideal experience.

“Was on Royal Caribbean last week. They don’t play with people saving pool chairs for hrs! And believe me, they are constantly watching,” commented another, sharing how the crew took the issue seriously.

The second video ends with a photo of an upset passenger whose towels did get taken, a reality that should not be so unexpected if she decided to blatantly disregard the rules.

The cruise line’s policy on the use of pool deck chairs is clearly outlined on their website — they are only supposed to be available on a first-come, first-served basis and cannot be reserved.

Utopia of the Seas Size
Utopia of the Seas Size

“If a pool chair is left unattended for more than 30 minutes with no signs of any guests returning, our crew will remove any belongings and place them in the lost and found,” states the Royal Caribbean policy.

However, the enforcement of this policy has been questioned repeatedly, as many cruisers have not witnessed the crew carrying it out consistently.

A passenger on Royal Caribbean’s Symphony of the Seas had a similar issue with chair hogging in February 2025.

In response to their Reddit post about the experience, fellow cruisers were quick to point out the cruise line’s shortcomings with the enforcement of their own policy, as they often let guests leave their belongings for several hours.

While guests like Jess eventually got a chair because the crew decided to step in and remove the towels from chairs that were not being used, passengers should not have to wait so long because others decided to be inconsiderate.

After all, this is not a theme park — it is a pool deck. People should be allowed to sit without waiting an obscene amount of time!

Celebrity Xcel Set to Debut Earlier Than Expected

Celebrity Cruises has been working on its fifth Edge Class series ship, and it is setting sail ahead of schedule!

The 3,260-passenger Celebrity Xcel is currently still under construction at the Chantiers de l’Atlantique shipyard in France.

However, things are moving ahead of schedule, and now there will be an additional four-night Celebrity Xcel Preview Cruise available for interested passengers.

While the vessel was already set to debut in November 2025, the inaugural cruise was originally set for November 18, 2025. This new itinerary being offered is a 4-night cruise that departs out of Fort Lauderdale, Florida on November 9, 2025.

Celebrity Cruises sent out a communication stating, “Our teams have been working diligently on building our new ship, and the completion is now earlier than we recently anticipated.”

This letter was also sent out to travel agents to inform those who had booked the later cruise of this new opportunity.

Worth Reading: Newest Celebrity Cruises’ Ship Readies for European Debut

Seeing that some passengers were hoping to be the very first to sail on the all-new vessel, the communication from the cruise line that was shared on social media said that any guests seeking to switch to the earlier cruise were welcome to do so.

With the information provided, Celebrity outlined that if guests were seeking to switch to the earlier cruise that reservations were limited and on a first-come, first-served basis.

Since the November 18 sailing is one night longer, passengers swapping their bookings to the earlier one can expect refunds if warranted.

It was also encouraged that if cruisers booked for the now later cruise were interested in joining for both voyages, they would still receive priority booking over the general public.

Read Also: Celebrity Cruises Ships By Age: Newest to Oldest

“We understand that for some guests, it’s important to be the first onboard, and we wanted to give you an exclusive opportunity to be the first to join us for our new sailing, or have the option of switching,” the cruise line added.

Those guests who booked the first cruise currently have priority in booking the new cruise, a nice gesture from Celebrity since some passengers might not feel like it is the inaugural sailing.

Celebrity Xcel Cruise Ship
Celebrity Xcel Cruise Ship

The November 18 voyage will still go on as planned as Celebrity Xcel’s inaugural sailing and will call on Bimini, Bahamas, and Cozumel, Mexico.

Those seeking to update their booking can do so directly through the cruise line — and it is yet to be known when the booking for the November 9 cruise will open to the rest of the public.

Regardless, both voyages on the 141,420 gross-ton Celebrity Xcel will feature some all-new experiences not available yet on the rest of the Celebrity Cruises fleet.

Not the Only New Cruise Ship Arriving Earlier Than Expected

Celebrity Xcel is not the only ship ahead of schedule this year, as Royal Caribbean’s 5,610-passenger Star of the Seas is also being completed early.

Similar to the communication sent out by Celebrity Cruises, Royal Caribbean emailed passengers already booked on the new Icon class ship’s “showcase sailings” with the opportunity to either add a new reservation or switch their booking to the earlier cruise.

The two original “showcase sailings” were set for August 23 and August 27, but the newly added one is set for August 20, 2025, and is a three-night Perfect Day Cruise out of Port Canaveral.

Guests had one week from the announcement made on March 18, 2025, to update their sailing option before it became open to the public for booking.

When cruise lines like Celebrity Cruises and Royal Caribbean decide to give priority to passengers who have already booked these once-in-a-lifetime experiences, they are proving just how important their guests are to them.

Cruisers can expect to see Celebrity’s sixth Edge-class ship around 2028, which has already been officially ordered by the cruise line.

Port Canaveral Breaks Monthly Cruise Record, Eyes 8.4 Million Guests

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Port Canaveral is on a roll.

Where it once took Port Canaveral a year to record 1 million cruise passengers, it now comes within striking distance of that figure in a single month.

The Central Florida port closest to Orlando reported a new monthly record of 925,994 passenger movements in March 2025, a 16 percent increase over the same month last year.

The milestone marks the busiest month in the port’s history and puts it on pace to reach a projected 8.4 million passenger movements in Fiscal Year 2025 – up from 7.6 million the year prior.

“It wasn’t long ago when we exceeded 500,000 guests in a single month. Now, with numbers like this approaching nearly a million, it’s not just remarkable, it demonstrates the strong demand for sailings from our port,” said Captain John Murray, Port Canaveral CEO.

“We’ve been predicting it, and we were ready for it,” he added.

The record-setting March comes just ahead of a wave of new ship deployments to Port Canaveral.

Norwegian Cruise Line’s brand-new 3,571-guest Norwegian Aqua is set to arrive on April 26, 2025, followed by Royal Caribbean’s soon-to-debut 5,610-passenger Star of the Seas on August 20, 2025.

“Port Canaveral has become the homeport of choice for new ships,” Murray said.

More cruise lines [are] deploying newer and larger existing tonnage, which speaks volumes about our partners’ confidence in our ability to consistently deliver high-quality experience for their guests,” he added.

This winter, additional vessels from Celebrity Cruises, MSC Cruises, Princess Cruises, and Norwegian Cruise Line will also join the lineup, joining 16 ships from seven cruise lines that already call the port home.

And the boom isn’t just benefiting cruise operators. According to the Space Coast Office of Tourism, 91 percent of cruise guests stay overnight in the area, and 27 percent extend their trips with pre- and post-cruise hotel stays.

On average, the office says cruisers spend $3,072 during their visits to the area, supporting restaurants, hotels, and local businesses.

That spending power is fueling new development. Roughly 2,000 new hotel rooms are expected to be added across Florida’s Space Coast by 2025, which is nearly a 20 percent increase from 2021.

Raising the Bar at Port Canaveral

Much of the Port Canaveral’s growth is attributed to the port’s appeal among drive-market passengers from Southeast US and its reputation for ease of access, with Murray taking pride in providing easy-in and easy-out services.

During a one-on-one interview with Cruise Hive during Seatrade Cruise Global in April 2025, Murray said the port intends to “raise the bar” and become the No. 1 US port.

“We are the first and last part of the cruise experience,” he said, as he discussed steps the port is taking to ensure passengers moves efficiently through the port. 

Port Canaveral
(Photo Credit: Canaveral Port Authority)

This includes the use of facial recognition, pre-paid parking, vertical lifts for those with mobility issues, and the use of substitute gangways to ensure gangways are always functioning, even with the port operating regularly at least six days a week.

Read Also: Port Canaveral Cruise Terminal: Your One-Stop Guide

The port is also investing millions in upgrading and expanding its existing cruise facilities, with extensive renovations planned for Cruise Terminal 5 to increase the terminal’s capability to accommodate larger vessels.

The terminal will remain in service during renovations and, when completed, will be roughly 65 percent larger, encompassing 150,000 square feet.

It will expand its luggage areas, provide more passenger seating, upgrade crew and employee areas, add more elevators and escalators, and give its entrance and exterior a new look.

Meanwhile, Cruise Terminal 1 is also undergoing a refresh with new canopies and walkways, as Cruise Terminal 10 undergoes a feasibility study to explore potential upgrade enhancements.

Two more new cruise ships will debut at the port in 2027.

Carnival Cruise Line’s Carnival Festivale, carrying up to 5,270 guests and arriving in spring, and the 6,762-passenger MSC World Atlantic from MSC Cruises, scheduled to arrive in winter, will both homeport at Port Canaveral.

Holland America Begins UK Season for First Time in 10 Years

For the first time in 10 years, Holland America Line has launched a UK-based cruise season, sending its 99,500-gross-ton Nieuw Statendam on a roundtrip voyage from Dover, England.

The ship, which can carry 2,666 passengers, began its new season with much fanfare, setting sail on a sold-out two-week cruise to the Canary Islands, Morocco, and Portugal on April 19, 2025.

Guests boarded the ship at the base of the famous white cliffs and marked the first time since 2015 that the cruise line has offered back-to-back sailings from Dover, a historic port long associated with transatlantic and European cruising.

It’s not just a one-off, either. Nieuw Statendam will sail from Dover 10 times in 2025, through September.

Onboard Nieuw Statendam, guests enjoying the inaugural sailing were treated to a British-themed dinner – a nod to the ship’s homeport.

The cruise line also marked the occasion with a donation of 200 Lindt chocolate bunnies to the Dover SmART Project for Easter.

The donation to the local charity supporting disadvantaged youth in Dover is part of a broader partnership between Holland America and Lindt, whose branded chocolates are offered on dessert menus and in shops across the fleet.

“Returning to the famous white cliffs marks an exciting new chapter for us, and reflets the growing demand we’re seeing from guests from the UK,” said Karen Farndell, Holland America Line’s UK director of sales and marketing.

Itineraries will include destinations like the British Isles, Norway, Iceland, Greenland, Iberia, and the eastern Mediterranean.

The inaugural sailing, for example, is cruising to Rotterdam to visit Amsterdam; Casablanca and Agadir, Morocco; Arrecife and Tenerife in the Canary Islands; Funchal, Madeira; and Porto, Portugal, before returning to Dover on May 3, 2025.

“We’re thrilled to offer a rich variety of itineraries on our doorstep over both 2025 and 2026, as part of a wider, long-term investment in the local market,” said Farndell.

Holland America Dover Lindt
Nieuw Statendam set off from Dover, England, with Lindt Easter bunnies for Project SmART. (Photo Credit: Holland America Line)

Cruising through 2026

The 2025 season includes 10 departures from Dover aboard the Pinnacle-class Nieuw Statendam. The shortest sailing is 14 days, and the longest is 42 days.

The cruise line is betting on strong interest from the UK market with its renewed Dover schedule after returning to the port for calls in 2024, but says many passengers are also arriving from the US.

Additional offerings will feature 14-night “Wild British Isles” sailings that call in Newcastle, England, and multiple ports in Scotland and Ireland, including an evening call in Belfast, Northern Ireland.

Longer voyages extend the sailings to 28 nights and sail on to multiple ports in Norway within the Arctic Circle. The 42-night journey extends the adventure by sailing to four cities in Iceland and four in Greenland.

Passengers can expect to visit a variety of off-the-beaten-path destinations like Trondheim and Hammerfest, Norway; Husavik and Akureyri, Iceland; and the Shetland, Faroe Islands, along with the Isle of Man and Isle of Skye.

Nieuw Statendam’s last Dover day will be September 6, 2025, when she heads to the Mediterranean to visit Portugal, Spain, Malta, Greece, Cyprus, Turkey, and Egypt.

Read Also: 14 Cruise Etiquette Rules You Need to Know About

While she will only stay in the region until mid-November, before wintering in the Caribbean, Nieuw Statendam will return to Dover on April 17, 2026, for another summer season of fun around the UK and Scandinavia.

That lineup includes 7- and 14-night cruises to the Norwegian fjords, the Canary Islands, and Iceland and will extend through October 2026.

Holland America Line will be operating from a total of nine European ports in 2025, with a number of its fleet positioned in Alaska during the summer months.

MSC Cruises Cancels Sailing, Schedules Ship For Dry Dock Instead

A few thousand cruisers booked to sail aboard an MSC Cruises’ ship in 2026 received some unwelcome news: Their voyage is cancelled due to a newly scheduled dry dock, where routine maintenance on the ship will be completed.

The 4,500-guest MSC Seashore, a Seaside EVO-class ship that entered service in 2021, homeports year-round at Florida’s Port Canaveral. In a notice to booked guests, the cruise line apologized for the disruption to their vacation plans.

The ship’s April 5, 2026 cruise to the Bahamas has been nixed to accommodate a two-week-long dry dock. 

The 170,412-gross-ton vessel will enter a shipyard for repairs following a 3-night Caribbean & Bahamas cruise, ending on March 29, 2026, and emerge in time to operate an 11-night voyage to the Bahamas and several Western Caribbean ports departing on April 19, 2026.

Due to the scheduled maintenance, it is with deep regret that we inform you that your sailing has been cancelled,MSC Cruises wrote in its notice to guests.

We understand how disappointing this news is, especially since you were looking forward to your vacation with us. Please accept our sincere apology for this cancellation and the disruption to your travel plans,the notice added.

Booked guests have two options: Receive a full refund of the cruise fare paid so far or choose another voyage and transfer their reservation. Guests can select any other MSC Cruises’ sailing to any destination and on any departure dates.

No change fees will be incurred, however, current cruise fares on a replacement sailing could be higher than the original fare.

Cruisers who wish to choose another voyage from Port Canaveral will have more choices, since a second MSC Cruises’ ship, the 4,800-guest MSC Grandiosa, will be based at the Central Florida port for the winter 2025-26 season.

MSC Seashore in Miami, Florida
MSC Seashore in Miami, Florida (Photo Credit: Solarisys)

In fact, the deployment to Port Canaveral will be the first time MSC Grandiosa will be based in North America. The ship will sail 7-night Eastern and Western Caribbean cruises, offering a wide choice of accommodations in her 2,400-plus staterooms and suites.

The deployment of MSC Seashore to Port Canaveral in 2023 marked the first time that one of MSC Cruises’ Seaside EVO-class ships was based at the destination, which is known as the gateway to Orlando, home to several major theme parks.

Some Dry Docks Leave Little Time to Make Changes

Since the cancelled voyage aboard MSC Seashore is nearly a year away, booked guests have plenty of time to reschedule a cruise, arrange air travel if needed, and make other plans. That is not always the case.

Read Also: Why Are MSC Cruises So Cheap?

In fact, MSC Cruises recently gave booked guests just three weeks’ notice that their May 11, 2025 cruise from New York’s Brooklyn Cruise Terminal to the Bahamas was being cancelled.

Cruisers all set to board MSC Meraviglia were informed on April 16, 2025 that problems with the ship’s propulsion system required immediate attention, forcing the cancellation of their 7-night cruise.

In that disappointing case, guests could opt for a refund or choose another sailing, and those who do so by May 2, 2025 will receive an onboard credit of $100 per person, for a maximum $200 per stateroom.

Also, those who rebook will get a 50% Future Cruise Credit (FCC) based on the cruise fare they paid for the cancelled sailing.

When MSC Seashore emerges from dry dock, she will likely have had renovations to public areas and staterooms. Dining and lounge areas typically get refreshed during dry dock, and any structural fixes are made to the ship’s hull and other components.

Carnival Cruise Line Admits Dining Is Not Intended as the Best

A cruise vacation can be about many things – family time, beach getaways, exploring ports, and much more. For many guests, the food is a top attraction on any cruise ship, with delicious options available from morning to night, and even into the wee hours.

It is understandable that occasionally the food may not be to your liking, but shouldn’t there always be some top quality choices? Perhaps not.

Carnival Cruise Line’s Brand Ambassador, John Heald, has offered a startling insight into the cruise line’s dining. While diverse and always offering something to enjoy, Carnival’s food has never been intended to be the best for true cuisine connoisseurs.

“Apart from the fun, and the crew, I still believe that probably food is what’s on most people’s mind when they cruise,” he began.

He’s not wrong, given the extraordinary popularity of the embarkation day lunch at the Lido Marketplace buffet – don’t forget to grab a slice of Funfetti cheesecake, only offered at that very first lunch.

Heald goes on to note that he gets many, many questions and compliments about the food onboard Carnival’s 29 cruise ships. From delicious steakhouse dinners to the award-winning Guy’s Burger Joint to decadent desserts, most Carnival guests enjoy the food.

Most, but not all. There are always some travelers who are disappointed in the food selections, either in variety or quality.

“Let’s be honest, I also get comments that are not complimentary,” he acknowledged. “That’s understandable. Food is very much a personal choice and it’s something that is, and always will be, a very important part of the cruise experience.”

Heald goes on to note that he occasionally gets comments from apparently hungry guests who claim there was “nothing to eat onboard” or that they “left hungry” from meals.

“That’s nonsense,” he said. “You may not like everything, but there is always something to eat.”

What makes Heald most frustrated, however, is when guests reach out to him after a cruise and complain about various selections.

As an intermediary between guests and ships, he then contacts the ship and more often than not discovers the guest never made any comment onboard, never mentioned their dining concerns either to the wait staff in the dining room or at Guest Services.

Crew members cannot take any steps to correct a situation and make a guest happy if they don’t know what is making the traveler unhappy in the first place.

“I urge you, I implore you, please, please, please, if you’re not happy with something, tell your waiter, he or she will tell the dining room team or the chef directly, and they will do everything they can to do better for you,” Heald said. “The crew wants to help you.”

After a cruise, there’s no way for any changes to be made to help guests best enjoy their vacation.

I’ve been in this situation myself, with a less-than-firm chocolate melting cake. While I appreciate a molten middle, a cake that is nothing more than a puddle of syrup is not to my taste. After a disappointing dessert, I spoke to my server, and every evening thereafter I had a perfectly cooked melting cake – much to the dismay of my waistline.

A Surprising Admission

What is most surprising about Heald’s discussion of food is the idea that Carnival Cruise Line’s food has never been meant to be the best in the industry.

Read Also: Free Carnival Cruise Dining Options You’ll Want to Know – With Menus!

This follows a recent guest comment he received denigrating the food quality.

“Yesterday, and yes I’m looking at you, sir, you know who you are – you ripped into me saying that Carnival no longer has five-star cuisine,” Heald explained. “We’ve never had five-star cuisine, we’re not a five-star cruise line. We’re not. We’re America’s cruise line, we’re a family cruise line.”

Carnival Cruise Ship Dining Room
Carnival Cruise Ship Dining Room (Photo Credit: Dennis MacDonald)

He notes that in the 40 years he’s worked with Carnival Cruise Line, he’s never heard of anyone claiming that Carnival is a line for five-star cuisine.

He does, however, suggest the Queen’s Grill onboard Cunard Line ships, or vessels in the Seabourn Cruises fleet – both Carnival-owned cruise lines – for superior cuisine.

Has Carnival Cruise Line’s food changed over the years? Absolutely, yes. On my very first cruise onboard the then Fascination (even before she was Carnival Fascination), I enjoyed the strawberry bisque chilled soup, served with a mint sprig atop a garnish of finely diced fresh strawberries.

Most recently aboard Carnival Celebration, I still got the strawberry bisque, but now it is served with a blob of strawberry Jell-O rather than the fresh berries. While I much prefer the former presentation, the soup is still delicious, and I simply don’t eat the bite of Jell-O.

This simply goes to highlight that everyone’s food preferences are different, and of course everyone has a different idea of what “five-star” cuisine may be.

For me, not having to cook, serve, or clean up after meals is well worth five stars!

Passenger Shares Stressful Reality of Almost Missing Cruise Ship

Time may fly when you are having fun, but for cruise passengers paying attention to the time is extremely important!

Recently, TikToker Ali Smith (@alismithhhh) found herself trying to fit too many activities into her day during a stop in Vietnam, causing her and her friend Sam to almost miss their ship.

The beauty and travel influencer posted a two-minute video to her 413.4k followers on April 22, 2025, showing just how easy it was to lose track of time.

The video now has 141k views and starts with a clip of the duo running, with Ali clearly saying, “Oh, we might not make it back to the port!”

Then, the influencer decided to highlight how the day became so chaotic by backtracking to the beginning of the experience.

Ali was on Royal Caribbean’s 4,905-passenger Anthem of the Seas, which stopped in Ho Chi Minh City on April 15, 2025.

The ship was set to arrive at 7 a.m. and depart at 8 p.m., but passengers were expected to be back onboard at the latest between 7:15 p.m. and 7:30 p.m.

Assuming they had enough time, Ali and Sam took a one-and-a-half-hour car ride into the city and spent the day shopping and trying the local cuisine.

When it got to be 4:30 p.m., instead of choosing to head back to the ship, the pair went to more locations and did some additional shopping.

This is where the stress began to set in, as it became a reality that they may not make it back to the ship on time.

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According to their GPS, the drive was now going to take almost two hours to get back to the port, which was time that they did not have.

Thankfully, Ali was able to help her driver out and found a faster route that avoided standstill traffic caused by an accident blocking the road.

Ali and Sam finally made it onto a bus back to the vessel and were not the only passengers just arriving, so there was a sense of relief.

In the end, they made it with just enough time to spare, but Ali shared that all of the extra activities were not worth the stress of being late.

“In hindsight, this was a very bad decision,” Ali said, adding, “we will never cut it that close again.”

Viewers took to the comments with mixed opinions about the influencer’s decisions, as many suggested that they should stick to the cruise line’s excursions to avoid being late.

“Private car is your first problem. Cruise excursions only,” one person commented.

“Oh gosh I was expecting worse!!! Thank god you guys made it and weren’t last!” added another.

While Ali and Sam may not have been the last guests to return to the ship, they learned just how important it is to be on time instead of being late.

Goodbye Historical Asain Cities, Hello Rainy Pacific Northwest

As mentioned above, Ali is currently on the 168,666 gross ton Anthem of the Seas — which is now on its final cruise around Asia before it heads to the Pacific Northwest in the United States for the springtime.

The current cruise the vessel is doing is a 12-night itinerary that departed from Singapore on April 13, 2025. The first stop was the one in Ali’s video, being Ho Chi Minh City, Vietnam, on April 15.

Royal Caribbean's Anthem of the Seas in Asia
Royal Caribbean’s Anthem of the Seas in Asia (Photo Credit: CeltStudio)

Following that, the ship also stopped in Hong Kong and Keelung in China, Jeju Island in Korea, and will be disembarking on April 25 in Tokyo, Japan.

Later that same day, the vessel will depart on a repositioning cruise, making three stops in Japan before heading to Seattle, Washington, on May 9.

Anthem of the Seas will be sailing out of Seattle until late September of 2025, after which it will be heading to Australia for rest of 2025 and will remain there until the start of the spring 2026 cruising season.

Whether she knew it or not, Ali went on this Royal Caribbean ship’s last cruise in this region for quite some time — making it that much more special, even if it was a little stressful.