Blog Page 201

New Tourist Tax on Cruise Guests to Mexico Drastically Slashed

The new tourist tax for cruise guests visiting Mexico has been slashed to a far lower fee than the original $42 per person proposal, but the low rate won’t last long.

The “non-resident fee” was first passed in December 2024 at a rate of $42 per person, which would apply for a full sailing rather than individual ports of call. Still, for a family of four, the extra $168 could be a bit of sticker shock for any cruise vacation.

Outcry from the cruise industry quickly followed, including the Florida Caribbean Cruise Association (FCCA), which represented 23 major cruise lines and asked for reconsideration.

The implementation of the new fee was quickly delayed from January 1, 2025 to July 1, 2025 while various compromises were explored.

Now, a more gradual introduction of the fee has been approved. The fee will begin at just $5 per cruise passenger from July 1.

In 2026, however, the fee will be raised to $10 per passenger, while in 2027, it will be $21 per person. It is not clear whether those increases will be one year from the initial July 1 implementation date or if they will begin on January 1 of their respective years.

The fees will be collected by cruise lines, likely by adding them to cruise fares as part of the existing port fees and taxes. Cruise lines pay those fees for docking in different ports, and typically estimate the fees when cruise fares are published and voyages are offered for sale.

If fees are dramatically overestimated, refunds are given to guests, usually as onboard credit. If a cruise line underestimates the fees and taxes, that cost could be deducted from a sailing’s profit margin (and the estimate adjusted accordingly for future sailings!).

Similar tourist taxes are not uncommon in many destinations, thought not all of them impact cruise guests. The non-resident tax in Mexico, for example, has been in effect since 1999. Travelers who spent fewer than seven days in Mexico, however, were previously exempt – including cruise guests.

The new tax will now impact cruise guests beginning in just a few short weeks, just in time for the busy summer sailing season.

In exchange for lowering the fee from the initial $42 charge, cruise lines have agreed to increase the number of calls and guests to Mexican ports, as well as support local infrastructure projects – like the controversial fourth pier for Cozumel. More Mexican products may also be sold aboard cruise ships.

Will Cruise Lines Adjust Itineraries?

In 2025 alone, more than 10 million cruise guests are expected to visit Mexico, with thousands of ship visits to popular destinations like Cozumel, Costa Maya, Cabo San Lucas, Puerto Vallarta, and more.

There has been speculation that as the new fee is implemented, cruise lines might adjust itineraries to avoid visiting Mexico.

For a moment, consider the profit motive for cruise lines to avoid Mexico if such a hefty fee was implemented so fast. For a ship carrying 3,500 guests – relatively small by today’s cruise ship occupancy standards – the new fee would cost $147,000 per sailing, if each cruise visited Mexico.

Cruise Ships Docked in Mexico
Cruise Ships Docked in Mexico (Photo Credit: Mateus Andre)

Read Also: The Top Mexico Cruise Ports – Are You Visiting Any?

For larger ships, such as Carnival Cruise Line’s Carnival Jubilee sailing from Galveston, the fee could be even more extreme. If the ship was fully booked with 6,600 guests aboard during a summer cruise, the original fee would cost an extra $277,200 in taxes.

Now, the lower fee would be just $33,000 for the same Carnival Jubilee sailing, at least for this year.

Because cruise lines publish and begin selling itineraries roughly two years in advance, time is necessary for the fee to be added to cruise fares. For sailings in 2025, many are already past final payment deadlines or else cruise guests have fully paid for their vacations in advance.

Will cruise lines take a slight financial hit for this new fee? This year and into next year, most likely, yes. The impact will be far less than if the full $42 fee were to have begun in January, however, and this provides enough time for the cost of cruises to be adjusted accordingly.

Star of the Seas ‘96% Ready,’ Says Royal Caribbean

Royal Caribbean’s Star of the Seas is almost ready to set sail – and this time, families and teens are getting top billing.

In a new video released by the cruise line, Jennifer Goswami, senior director of product development, gave a candid look inside the design process behind the next Icon Class ship, set to debut in August 2025. 

“Star of the Seas is coming along great. As of this morning, she’s 96 percent ready,” she said, coffee in hand, as she walked through Royal Caribbean’s Miami headquarters.

Goswami has worked on about 15 ships during her career but says Star of the Seas stands out for its youth-forward design.

“We really wanted to focus on youth and family,” she said“We redesigned our entire playscape. We added some fun to Splashaway Bay. We redesigned Adventure Ocean and gave teens a full refresh.”

The changes are based on guest feedback from Star of the Seas’ sister ship, Icon of the Seas, the first of the class, which began sailing in January 2024.

“Teens told us they didn’t necessarily think it was cool on Icon, so we really did a lot,” she said.

The new space has been overhauled and made more appealing based on what older kids asked for, although Goswami didn’t detail what the changes entailed.

She also said much of the ship’s Surfside neighborhood has also been reimagined.

“Knowing that we’re sailing out of Port Canaveral, we really wanted to double down on youth and family,” Goswami said.

That included building a larger Splashaway Bay and fully revamping the playscape area to better match the age and interests of today’s younger cruisers.

Goswami handed the conversation over to Daniel Perlmutter from Royal Caribbean’s Special Projects team, who explained how the playscape is being rebuilt.

Daniel Perlmutter
Daniel Perlmutter

“One of the things that we really learned here was that kids are a little bit older than we thought they were going to be,” he said“We wanted to incorporate more physical play… to really make sure we’re hitting on that older kid demographic.”

Royal Caribbean’s design approach blends guest feedback with hands-on testing. In the video, Goswami walks through the company’s warehouse space, where life-size venue models are built.

“This is where we really get to build things out, test them, bring different focus groups through them,” she said.

One example? A new character debuting on Star of the Seas’s carousel.

“We actually built out quite a few and brought a lot of different kids through,” she said. “This is the one the kids told us would be the most fun,” pointing out a purple and pink seahorse design.

Read Also: Icon of the Seas Amenities and Everything You’ll Love Onboard

In addition to physical models, Goswami noted that Royal Caribbean’s virtual lab allows the team to walk through the ship before it’s built, giving the team a chance to see all of the elements, right down to the kinetic tiles in the Pearl or signage placements.

While dreaming up new venues is the “easiest part,” Goswami said the actual execution is more complex. 

“There’s not much that’s easy about making a cruise ship,” she admitted“But seeing products that we’ve dreamed about for years physically make it onboard is a feeling I never thought I’d be able to have.”

Second Icon Class Ship

Star of the Seas is Royal Caribbean’s second ship in the cruise line’s iconic Icon Class and scheduled to debut in August 2025.

Wrapping up construction at the Meyer Turku shipyard in Finland, which began on February 15, 2023, with a steel-cutting ceremony, the 250,800-gross-ton vessel will homeport in Port Canaveral, Florida, and provide up to 5,610 passengers a chance to sail 7-night roundtrip voyages to the Caribbean.

Guests have an option between Eastern and Western Caribbean routes, both of which will call at the cruise line’s private destination, Perfect Day at CocoCay in the Bahamas.

MSC World America Makes First Rescue Assistance

MSC Cruises’ brand new flagship, MSC World America, is bringing a great deal to her guests with luxurious spaces, thrilling onboard rides, delicious dining, stunning entertainment, and much more.

But it is the smallest thing the ship brought to other mariners on a much smaller craft on Sunday, May 4, 2025 that is the most meaningful.

While the ship was en route to Costa Maya, Mexico, the massive cruise ship responded to an assistance request from a small boat that was accidentally adrift.

The lucky encounter happened south of the Florida Keys when MSC World America responded to the request from the small diving boat that had apparently run out of fuel.

While the individuals aboard were not injured and did not come aboard MSC World America, the cruise ship did help refuel the stranded vessel so it could safely continue on its way. Fuel was the only difficulty, and there appeared to be no engine trouble or other mechanical difficulties.

No details were immediately available about how far from shore the stranded boat was at the time. When adrift, however, a small boat can easily meander far from its expected route or typical cruising region.

The boat did have “Sunset Divers” on its cabin, but it is unclear whether or not the vessel belongs to the scuba diving company, which is based in Grand Cayman – far distant from where the encounter occurred.

It is possible the boat may have been moving to a new region to offer dive services, or else it may have been chartered for a different purpose.

On long trips, especially, it can be difficult to estimate the needed fuel for safe journeys. If a boat has to divert to avoid squalls or other poor weather, fuel supplies could get dangerously low.

MSC World America was just officially named on April 9, 2025 at the world’s largest cruise terminal in Miami, Florida, and her maiden season is sure to be filled with firsts – including this first rescue at sea.

Fortunately, this incident had a very positive outcome as the small boat was able to be refueled and resume its journey without any further delays.

MSC World America Assists Small Boat
MSC World America Assists Small Boat (Photo Credit: Nate Vallier)

MSC World America is currently sailing a 7-night Western Caribbean itinerary with visits to Costa Maya, Roatan, Cozumel, and MSC Cruises’ private island destination, Ocean Cay Marine Reserve. The ship departed Miami on Saturday, May 3, and there has been no change to her overall itinerary, despite diverting for the rescue.

All cruise ships are obligated to render aid when necessary, whether to stranded watercraft, makeshift refugee rafts, or incautious mariners.

If necessary, those aboard hampered craft would be taken aboard the cruise ship and given food, water, and medical care as needed if their own boats are not safe to operate.

What Other Firsts Are In Store for MSC World America?

Homeported year-round from PortMiami, MSC World America is in for a memorable year of first as she continues to welcome new and astonished guests.

While the ship has already been christened and set one world record – for LEGO ships! – there is still much in store for her in the coming months.

MSC World America Sea Trials
MSC World America Sea Trials

Not only will the ship continue to make maiden visits to various ports of call on her itineraries, but she will also offer special holiday cruises and other great fun aboard for travelers.

Read Also: Just How Big is the New MSC World America?

Somewhat less fun will be the ship’s first hurricane season, beginning June 1, but hopefully, she will have smooth sailing even in potentially rough waters.

Regardless of the situation, MSC World America is sure to offer not only fantastic cruise experiences to everyone aboard, but appropriate aid to anyone who needs it along the way.

Virgin Rebrands Celebration Cruises Into Red Hot Sailing Club

Virgin Voyages is rebranding its Celebration Voyage concept and changing the name to Red Hot Sailing Club Voyage, starting in 2026. The cruise line also revealed the names of musicians who will perform on the final Celebration cruises of 2025.

These special voyages, which launched in 2023, feature performances by A-list celebrities and have highlighted the cruise line’s heritage by having top executives — including founder Sir Richard Branson himself, join the sailings and interact with guests.

In a May 6 announcement, Virgin Voyages said that the first 2026 Red Hot Sailing Club Voyage will be held aboard Brilliant Lady, the cruise line’s fourth vessel that will enter service in September 2025.

Performers for that voyage have not yet been released, but the new Red Hot theme will undoubtedly continue with the line’s focus on musical icons and original programming.

The cruise line’s final two Celebration Voyages in 2025 will bring big names onboard, including Melanie C, of Spice Girls fame, and Kathy Sledge, a founding member of Sister Sledge.

Melanie C, aka Sporty Spice, is an award-winning British singer and musician who, as part of Spice Girls, sold in excess of 100 million records. Like other iconic bands featured in the cruise line’s celebratory cruises, Spice Girls recorded their music on the Virgin Records label.

Worth Reading: Virgin Reveals Headliner on 2026 Red Hot Sailing Club Voyage

Now a solo artist, Melanie C will sail aboard Scarlet Lady on her July 22, 2025 cruise from Lisbon to Portsmouth, England.

Port calls on the 5-night sailing will include Porto and La Coruna, where guests can enjoy shoreside destinations during the day and watch performances by Melanie C as part of the ship’s evening entertainment.

Kathy Sledge will join Resilient Lady’s 11-night Mediterranean cruise departing from Athens on May 18, 2025. She is perhaps best known for singing the popular Sister Sledge song “We Are Family,” a hit that was inducted into the Library of Congress National Recording Registry for its cultural significance.

Cruise guests are sure to enjoy her performances while Resilient Lady plies the Eastern Mediterranean and visits Istanbul and Ephesus, Turkey, and Santorini, Rhodes, Mykonos, and Crete, Greece.

Resilient Lady Cruise Ship
Resilient lady Cruise Ship (Photo Credit: FiledIMAGE)

These influential artists – who are both part of the Virgin music family – create remarkable communities through their music, a perfect alignment with the spirit and connection that defines the Virgin Voyages experience,said Jamie Douglas, director of immersive experiences at Virgin Voyages.

“These incredible sailings not only reinforce Virgin’s standing as an iconic company rooted in music, but also serve as a love letter to our epic community of loyal Sailors worth celebrating every day,” added Douglas.

Brilliant Lady Will Debut in New York in September 2025

Prior to hosting the cruise line’s first Red Hot Sailing Club Voyage in 2026, Brilliant Lady will debut in New York.  

The ship is under construction at a Fincantieri shipyard in Italy. Scheduled to launch in September, her inaugural cruise will be a 5-night Bermuda cruise from the Big Apple.

Following a series of cruises from New York, Brilliant Lady will reposition to PortMiami in October and sail 7- to 12-night Caribbean cruises through mid-March 2026. 

The ship will then sail to Los Angeles for a short series of spring 2026 Mexican Riviera sailings before arriving in Seattle in May 2026, where she will offer Alaska cruises through summer 2026.

The cruise line recently unveiled new entertainment programming for Brilliant Lady, including a musical revue called Red Hot, touting Virgin Records’ history. It seems that the Red Hot revue was a precursor to the rebranding of the Celebration Voyages to its new moniker.

In addition to Scarlet Lady and Resilient Lady, Virgin Voyages operates Valiant Lady. Each of the ships accommodates 2,770 guests.

Carnival Guest’s Petition Calls For Return of Late-Night Pizza

Who doesn’t love a slice of pizza as a late-night snack after a full day of activity on a cruise ship? It’s the ultimate comfort food, after all, and it’s just plain fun to eat.

However, some guests sailing aboard two Carnival Cruise Line ships from Australian homeports are disappointed at the lack of complimentary late-night food, particularly pizza.

The situation prompted one cruiser to post a petition on Change.org, calling for the cruise line to provide free pizza through midnight.

Carnival Adventure and Carnival Encounter offer exciting voyages and unparalleled experiences. However, as passengers, it’s disheartening to see that there are no free food options available after 9 PM,states the petition created by Jonathon Hurrell.

This petition is a call to action for Carnival Cruise Lines to extend free food services on their ships, specifically providing complimentary pizza until midnight. This change would not only enhance the guest experience on board but also align with Carnival’s reputation as the most fun cruise line,the petition adds.

Carnival Encounter and Carnival Adventure joined the fleet in March 2025 after sister brand P&O Cruises Australia was absorbed into Carnival Cruise Line. The ships, each with capacity for 2,600 guests in double occupancy, are based in Brisbane and Sydney, respectively.

But the rebranding of the ships into the Fun Ship fleet did not mean that all of the policies and services offered on the transferred ships would mirror those in place across the Carnival fleet.

For instance, the Lido Marketplace buffet is typically open until about 2 a.m. on other Carnival ships, and the Carnival Deli until 11 p.m., depending on the vessel. Neither of the former P&O ships has these options.

Join us in urging Carnival Cruise Lines to provide free pizza until midnight on Carnival Adventure and Carnival Encounter. Sign this petition to make late-night munching a memorable part of the cruise experience,the petition concludes.

It has so far amassed over 400 signatures from people who have sailed on the ships and also were frustrated at the lack of late-night options, or guests who are booked to sail on future cruises.

As one future guest commented on the petition site:I booked the Carnival Adventure ship, as I was expecting to get the Carnival value and experience that I’ve enjoyed on Carnival Splendor. Now I’m worried that my Carnival cruise will be ruined because of ‘penny pinching’ and not receiving the Carnival experience that I expected when I booked my cruise.

Another post chastised the cruise line:Carnival, you can do better! Aussies are loyal customers who deserve a wonderful cruising experience.

Earlier Change Limited Late-Night Pizza to Buffet Only

In addition to the Lido Marketplace, Carnival Cruise Line ships have two pizza counters where guests can indulge in the cheesy delight, including Pizzeria del Capitano and Pirate Pizza, both included in the cruise fare.

Read Also: How Not to Overeat on a Cruise – And Why It Matters

Miami Slice Pizza on Carnival Celebration
Miami Slice Pizza on Carnival Celebration (Photo Credit: Melissa Mayntz)

The cruise line made a big change in November 2024 when both venues, which had traditionally remained open until 2 or 2:30 a.m., began closing at midnight. 

Under the new policy, late-night pizza became available only at the Lido Marketplace, and the style of pizza was limited to deep-dish only, which disappointed some guests. This policy did not impact either Carnival Encounter or Carnival Adventure since they were not yet part of the fleet.

All Carnival Cruise Line ships, including Carnival Encounter and Carnival Adventure, do serve pizza and other snacks like sandwiches, wraps, and salads via room service on a 24-hour basis, but fees apply. Pan pizza costs $6.

Carnival Encounter operates Australia and South Pacific voyages, including cruises to the Great Barrier Reef and Papua New Guinea, while Carnival Adventure sails to destinations such as New Caledonia, Fiji, and Vanuatu.

Just How Big is the Giant MSC World America?

MSC World America isn’t the largest cruise ship at sea, but she is the largest in the MSC Cruises’ fleet and the eighth largest ship in the world. She is also the biggest vessel I have ever personally sailed on.

I was lucky enough to be onboard for the new mega-ship’s naming ceremony on April 9, 2025, and stayed for a mini preview cruise ahead of her maiden voyage with my husband.

One moment I’ll never forget is standing at the stern (or back) of the ship on the Promenade on Deck 8 on embarkation day, overlooking multi-story buildings. At only Deck 8, we were already so high up that my husband and I had to take a pause and really marvel at the size of the ship.

This moment – and several like it during my sailing – also inspired me to take a deep dive into just how big MSC World America really is.

How Big is MSC World America? 

Let’s take a look at the numbers to really appreciate the size of MSC’s new LNG-powered mega-ship.

The Gross Tonnage 

Let’s start with the gross tonnage, which is arguably the most important metric because it gives a full picture of the ship’s internal volume. MSC World America comes in at a whopping 216,638-gross tons.

This makes her bigger than her older sister ship, MSC World Europa, which is 215,863 gross tons.

The Stats: Length, Width, and Height

Aft of MSC World America
Aft of MSC World America (Credit: MSC Cruises)

The length of the cruise ship measures the distance from the very front of the ship (the bow) to the very back of the vessel (the stern).

In the case of MSC World America, she is 333.3 meters long (or 1,094 feet). For context, an American football field is 360 feet long, making MSC’s newest addition just over three times that length.

In terms of width, which is the distance between the most outer sides of the hull, the young cruise ship comes in at 47 meters (or 154.2 feet) wide.

Read Also: Just How Big is a Cruise Ship?

Last but not least, MSC World America is 77.15 meters (or 253 feet) tall – with guests getting access to 16 of her 22 decks.

Considering an average apartment building is about 12 feet high for every story, this puts the ship’s height on par with that of a 20 or 21-story apartment building.

These metrics ultimately equate to 38,400 square meters (or 413,334.16 square feet) of public space for guests to enjoy.

Passenger and Crew Capacity Onboard

Dirty Dancing Show on MSC World America
Dirty Dancing Show on MSC World America (Photo Credit: Catie Kovelman / Cruise Hive)

While the ship won’t always be at maximum capacity, especially during non-peak seasons, it has room for 6,764 passengers on every voyage.

Of course, it’s not only the guests onboard, but also the crew members who are making sure every sailing runs smoothly. The ship has a capacity for 2,138 crew members – although the actual number may fluctuate slightly.

In total, your sailing could have 8,902 people onboard if it reaches maximum capacity – which is really equivalent to the population of a small town or city.

How does MSC World America’s Size Compare?

MSC World America Arrives at New Cruise Terminal in Miami
MSC World America Arrives at New Cruise Terminal in Miami

As the eighth largest cruise ship in the world, MSC World America is truly a sight to behold. But to put things in perspective, let’s take a second to compare how big she is when stacked against some of the other giants sailing the high seas.

Royal Caribbean’s Icon of the Seas maintains its spot as the largest cruise ship in the world – while the Oasis-class ships also pull ahead.

That said, MSC World America does surpass the size of its older sister, MSC World Europa, and P&O Cruises’ Arvia, which is the current 10th largest cruise ship in the world. 

She is also bigger than ships like P&O Cruises Iona, which ranks just outside of the top ten biggest cruise ships.

Ship NameGross TonsMaximum Guest CapacityCrew CapacityLengthPassenger Decks
Icon of the Seas250,8007,6002,3501,198 ft18
Oasis of the Seas226,8386,6992,1091,187 ft18
MSC World America216,6386,7642,1381,094 ft16
MSC World Europa215,8636,7622,1381,094 ft16
Arvia184,7005,2001,8001,130 ft15
Iona184,0895,2001,7621,128 ft15

More Room Means More Fun

Going bigger doesn’t mean that there is empty space onboard. In fact, it is quite the opposite! Nearly every inch of MSC World America is filled with something fun or something tasty to enjoy.

For example, there are 20 different pools and whirlpools onboard – although a couple of these are for the exclusive use of MSC Yacht Club guests.

MSC World America The Harbour
MSC World America The Harbour

There are also 19 different dining venues, including four main restaurants, two buffets, and six specialty dining restaurants – with MSC World America being the first cruise ship to introduce Eataly at Sea.

Additionally, guests looking for a refreshing drink or lighter bites can visit 18 different bars and lounges onboard – which are not included in the count for the 19 dining venues.

Finally, there are two main performance venues onboard (or three if you count the light shows and parades that occasionally take place in the Promenade on Deck 8).

The World Theatre hosts large-scale productions and has a capacity for 1,150 guests, while the Panorama Lounge can host 462 people at every show.

A Different Type of Organization

MSC world America District
MSC world America District (Photo Credit: Catie Kovelman / Cruise Hive)

Partly to help orient guests on such a massive vessel, MSC World America has been divided into seven different districts – which each offer their own unique vibes and experiences. 

Royal Caribbean’s Oasis of the Seas pioneered the idea of dividing ships into sections, or neighborhoods, in 2009 – and the idea has caught on for the mega-ships of today. 

In the case of MSC World America, these distinct districts include the Zen Area, Family Aventura, Aqua Deck, Promenade, Galleria, The Terraces, and MSC Yacht Club. 

I will say, as someone who gets lost very easily, I had no trouble navigating the ship – largely thanks to the map in the MSC for Me App and maps placed at every elevator bay. 

The Accommodations

Infinite Oceanview Aurea on MSC World America
Infinite Oceanview Aurea on MSC World America (Photo Credit: Lissa Poirot / Cruise Hive)

As is the case with all cruise ships, MSC World America features an array of cabin choices – from more basic interior cabins to luxurious suites. 

Read Also: What Are the Best Rooms on a Cruise Ship?

In total, there are 2,614 cruise cabins onboard with 19 different cabin types for guests to choose from. This number also includes 152 Yacht Club suites with butler service, though additional suites are available outside of the Yacht Club section. 

For additional context, this is slightly less than the 2,633 staterooms onboard MSC World Europa – even though the younger sister ship is slightly bigger overall.

Final Thoughts: How Big is Too Big?

Main Pool Area on MSC World America
Main Pool Area on MSC World America (Photo Credit: Catie Kovelman / Cruise Hive)

As someone who tends to prefer more medium-sized cruise ships, I was worried I would be overwhelmed by the size of MSC World America. 

But while I could see crowds being a factor during peak sailings or not being able to explore everything on shorter sailings, that could be true on any cruise ship. 

I was never overwhelmed – and certainly never bored – and have come to believe that the size of MSC World America is part of what makes her one of the most innovative vessels currently cruising the high seas.

Carnival Cruising Duck Contest Sparks Debate Over Crew Participation

Love ’em or hate ’em, cruising ducks are here to stay. But who should enjoy the game? Once again, a guest-versus-crew controversy has arisen, with one traveler reaching out to Carnival Cruise Line’s Brand Ambassador, John Heald, for clarification.

This controversy doesn’t necessarily center around the guest-led scavenger hunt of simple rubber ducks, but rather on the Effy ducks that offer outstanding prizes for whichever guests might find them.

“As you may or may not know Effy has several ducks they place around the ship, providing complimentary prizes or discounts,” the guest explained. “Most of the crew has no idea, taking this away from the passengers by collecting them.”

It is true that the iconic Effy Jewelry company has several bling-tastic ducks aboard Carnival ships, and guests who might find these treasure troves can win amazing prizes or substantial discounts on an Effy purchase.

“Try your luck, find an EFFY Duck!” the contest notice reads with sample ducks on display at the jewelry shop. “Search the ship for the Effy Cruising Ducks and if you’re lucky enough to find one, return it to the Effy store on board for a prize.”

This clever giveaway actually is known to the crew, however, and they are not permitted to collect those specific prize ducks.

“The crew have been informed not to remove the special ducks,” Heald confirmed. “They absolutely know not to do this.”

Some confusion might result because very enthusiastic guests may bring their own bejeweled and bedazzled ducks onboard, which could at first look similar to the Effy ducks. The official prize ducks, however, are clearly marked with the Effy logo for easy identification.

Should Crew Members Be Collecting ANY Ducks at All?

The idea of whether or not crew members should, in fact, be participating in cruising ducks at all tends to be a controversial aspect of what is supposed to be a fun game.

“Do you think it is appropriate for a crew staff to be taking and collecting the ducks, which the passengers have brought on to share with other passengers?” the guest asked Heald.

This is an issue that Carnival Cruise Line has addressed before, noting that crew members are welcome to enjoy the ducks if they wish.

It is true that guests bring the small toys onboard and leave them for others to find, but if the intention is to spread joy with the fun, why not include crew members in that joy?

Carnival Cruising Ducks
Carnival Cruising Ducks (Photo Credit: Dodo57 & Ceri Breeze)

Rather than answer that question again himself, Heald included it in his daily poll for his more than 600,000 Facebook followers to answer.

“I have no problem with the crew taking the ducks,” was by far the most popular answer, with 30% of the more than 56,800 votes cast – approximately 17,000 votes.

Read Also: Cruise Ducks – Everything You Ever Wanted to Know!

Just 5% (roughly 2,800 votes) feel that the ducks should be “for guests only” with the crew not permitted to participate in the random scavenger hunt.

While I’ve both collected and hidden ducks on several cruises, I tend more toward the third option, with 7% (approximately 4,000 votes) – “I really don’t care either way.”

That third option does note that “ducks are pointless to my cruise experience” – which isn’t quite how I feel – but I wouldn’t be bothered if any cruise line made stricter guidelines. Frankly, I find it largely harmless and if it adds more fun for everyone aboard – guests and crew – so much the better.

Royal Caribbean Ship Overbooked Again With Tempting Alternatives

Cruise passengers may spend months planning for their perfect oceangoing vacation, but what happens when too many travelers book the same vacation?

While cruise ships don’t often get overbooked, exactly that has happened to Royal Caribbean’s Allure of the Seas for her May 15, 2025 departure from Civitavecchia (Rome), Italy.

The cruise line has reached out to booked guests with some very tempting options if they choose to adapt their plans, including refunds, rebookings, and future cruise credits.

“Ahead of our Allure of the Seas, May 15, 2025, sailing, we are looking to see if you and your travel party have flexible travel plans,” the email noted.

Three options were described. The first is to remain on the same sailing, but to move to a “cozy interior stateroom” (the cruise line’s description!). Guests would receive a full refund of the current booking, plus a $200 (USD) onboard credit.

Seriously? A full refund plus onboard credit, and you’re STILL on the cruise? That’s a great offer for anyone who doesn’t mind an interior cabin. While they can be “cozy” indeed, travelers still get all the same entertainment, dining options, and other onboard fun – a fantastic value.

Worth Reading: Royal Caribbean Offers Incentives to Ditch Summer Sailing

The second option is to transfer to a 7-night Odyssey of the Seas cruise departing from Rome three days later, on May 18, 2025. This is a Greek Isles itinerary visiting Santorini, Ephesus, Mykonos, and Naples.

The original Allure of the Seas cruise was to have visited Naples, Barcelona, Palma de Mallorca, and La Spezia – a significantly different experience, even though the two cruises are the same length.

Furthermore, the ships are also different in size and layout. The Oasis-class Allure of the Seas is larger and features different entertainment, including aqua shows, while the Quantum Ultra-class Odyssey of the Seas roughly 25% smaller.

To sweeten the deal, Royal Caribbean is offering a full refund of the first cruise to guests who transfer to Odyssey of the Seas. The cruise fare aboard Odyssey of the Seas is also completely covered, though travelers will need to pay taxes, fees, and gratuities.

The third option is for guests to simply cancel their Allure of the Seas cruise for a full refund, including any non-refundable deposits, taxes, and other fees.

These guests will also receive a 100% future cruise credit for the value of their original Allure of the Seas fare to be used on any upcoming Royal Caribbean cruise departing no later than May 15, 2026 – one year from their original sailing date.

If guests choose either the Odyssey of the Seas swap or simply cancel altogether, Royal Caribbean will also reimburse any non-refundable, pre-paid travel expenses such as hotels and flights.

Because the impacted sailing is just 10 days away, guests have a limited time to respond with their choice, if they prefer any change at all, and must make their selection no later than Wednesday, May 7.

To be clear, no guest is obligated to make any switch at all. If passengers prefer to remain aboard Allure of the Seas for their original cruise reservation, that is the default option and no change is necessary.

Not the First Overbooking for Allure of the Seas

The May 15, 2025 sailing is not the only overbooked sailing for Allure of the Seas in recent weeks.

Royal Caribbean previously offered similar options to guests booked aboard the ship’s April 24, 2025 cruise, which was also a 7-night Western Mediterranean sailing from Civitavecchia.

Interestingly, the same ship at nearly the same time of year – at the end of April and again two weeks later in mid-May, 2023 – also had overbooking concerns with similar deals offered to impacted guests.

Royal Caribbean's Allure of the Seas
Royal Caribbean’s Allure of the Seas (Photo Credit: Felix Mizioznikov)

But how do overbookings occur? Cruise lines occasionally do oversell staterooms based on their data analysis, knowing that it is highly likely there will be a certain number of cancellations in the days leading up to embarkation.

At other times, only certain categories of cabins may be oversold. This seems likely aboard Allure of the Seas, since the first option is to move guests to an interior stateroom, indicating there are several interior cabins still available.

Read Also: Cruise Ship Cabins to Avoid – Stateroom Booking Tips

If guests do select the stateroom swap, the cruise line will be able to fill in the original stateroom categories – balconies, oceanviews, or suites – without difficulty, and without forcibly cancelling any traveler’s itinerary.

But what if no one switches rooms? It is possible such swaps may become necessary, or else guests might be left wanting at the cruise terminal as the ship sails away, as happened aboard Quantum of the Seas in November 2023.

For me, the best option would be the first – a full refund, generous onboard credit, and still getting to take the cruise. As for the interior stateroom, while it wouldn’t be my first choice, it’s all the more reason to get out of the cabin and enjoy more time on deck!

Carnival Engineer Shows Ultimate Dedication to Guest Experience

Every guest knows that cruise ship crew members will often go out of their way to do that something extra to make a vacation special. The crew members who frequently get recognized for this are bartenders, cabin attendants, wait staff, youth services members, and of course, cruise directors.

It is important to understand, however, that the essence of “Carnival family” extends to every single crew member onboard, no matter what their rank or position, and they are all willing to help out when need be.

One exemplary example happened to a recent cruiser on Carnival Breeze. Their situation was so unique and heartwarming, they reached out to Carnival Cruise Line’s Brand Ambassador, John Heald, to be sure the crew member was recognized.

“We’re waiting to debark Breeze in Galveston after a wonderful short cruise,” the guest began. “I have a huge praise for one of your wonderful engineers. I walk with a rollator/wheeled walker. A wheel was coming off and I was trying to fix it myself and failing. This young engineer walked by and came to my aid.”

A wheeled walker is a helpful aid for those who may have mobility challenges. Debarkation can be especially challenging with long, weaving lines, crowded elevators, and lengthy waits to get off the ship.

Depending on the walker design, it may include a seat that can alleviate a guest’s difficulties without losing their place or requiring them to wait somewhere else until they can be accommodated.

“He opened his tool bag and completely fixed my bad wheel and even made sure it would not come loose again,” the guest described. “All with a smile and a refusal of a tip of thanks. He exemplified all we love about CCL. I just wanted him recognized.”

The guest kindly included a photo of the young engineer – Jemuel – at work as he focused on repairing the wheel so it would be safe and sturdy. This allows Heald to ensure the proper crew member gets the recognition he deserves.

Jemuel, Carnival Cruise Line Crew Member
Jemuel, Carnival Cruise Line Crew Member

Heald regularly passes along compliments about various crew members to the appropriate supervisors, managers, and department heads so praise is offered where it has been earned.

“We were talking earlier today about making sure praise and recognition is given to the crew and here’s another shining example … this is my favorite part of my job,” he said. “Being able to highlight to the ship those crewmembers that exceed expectations really makes me continuingly proud.”

Not the Only Example of Carnival’s Fantastic Crew

Other Carnival guests happily chimed in on this story to share their own experiences with behind-the-scenes crew members doing extraordinary things for travelers.

One guest recalled an upholsterer who fixed a tear in their luggage, damage that had happened between the airport and the cruise port and was therefore not related in any way to the cruise line.

Another remembered a cruise years ago when their mother lost a stone from a ring and a plumber was able to arrive very quickly to retrieve the missing gem.

Carnival Cruise Line Crew Members
Carnival Cruise Line Crew Members (Photo Credit: Melissa Mayntz)

Read Also: Carnival Cruise Director Schedule for 2025-2026

Fixing children’s sandals, being a shoulder to cry on after receiving bad news, and other stories of fixing wheelchairs and scooters were all shared with praise and thanks.

One guest summed it up very well with a sentiment many travelers can agree with.

“These are the unsung heroes on a cruise,” they said.

To best recognize these and other crew members who go out of their way with excellent service, caring, and compassion, guests should note the crew members’ names and mention them as part of their post-cruise email survey.

Not all travelers are invited to submit a survey, and contacting John Heald is another way to ensure such great crew members get the recognition they deserve.

“I will always make sure that comments made here to me are shared with the right people,” Heald confirmed. “It really does make a big difference to their careers and makes them feel so very proud.”

Have you had a great customer service experience with a Carnival crew member? Share your stories on the Cruise Hive Boards!