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Three Cruise Ships Cancel Port in Alaska Due to High Winds

Multiple cruise ships have altered itineraries, cancelled ports, and changed routes due to Tropical Storm Helene in the Western Caribbean, but Cozumel and other nearby destinations are not the only ports impacted by rough weather.

All three ships scheduled for Skagway, Alaska on Tuesday, September 24, 2024 were forced to cancel their planned visits due to high winds that made docking unsafe.

Port of Skagway confirmed the cancellations, each one noting high winds as the cause for the change.

“Today, Tuesday, 9/24, the Koningsdam and Noordam have canceled their calls due to high winds,” the port said in an email to travel agents. “The Discovery Princess will attempt to dock at 11 a.m.”

Discovery Princess was planned to be docked in Skagway from 6 a.m. to 8 p.m. When the ship arrived, however, winds were too strong for safe docking, and instead the ship offered several hours of scenic cruising through the Taiya Inlet before attempting to dock later in the morning.

Unfortunately, conditions remained poor and the ship was ultimate unable to dock and canceled her visit as well.

Koningsdam and Noordam were both planned to reach Skagway at 7 a.m., with Koningsdam leaving at 8 p.m. and Noordam following an hour later at 9 p.m.

At the time all three ships were planned to arrive at the port – 6-7 a.m., reported wind speeds in Skagway were between 20-30 knots (23-35 miles per hour). Gusts up to 36 knots (41 mph) were also reported.

Even later in the day, high winds were still being reported in Skagway, ranging from 21-27 knots (24-31 miles per hour).

While some of these wind speeds may not seem too dramatic for large cruise ships, the direction of the wind also matters. If the wind is pushing the ship against the dock, it could cause damage either to the vessel or the pier.

If the wind is blowing the opposite direction and pushing the ship away away, this could potentially increase the space between the dock and the vessel, making gangways unstable for guests to use.

Larger ships also have broad profiles that make high wind speeds able to have a stronger impact on their docking stability. The 82,318-gross-ton Noordam has 11 passenger decks, while the larger, 99,863-gross-ton Koningsdam has 12 passenger decks.

At 145,000 gross tons, Discovery Princess is the largest of the three ships to have cancelled the port of call, and has 19 decks.

The decision whether or not to cancel a port of call is always up to the discretion of the cruise ship’s captain as well as the cruise line’s fleet operations center as they collect data and determine the safety and viability of any port visit.

Read Also: Your Guide to the Best Alaska Cruise Ports

While guests will understandably be disappointed at the last-minute change – missing the fry bread at the popular Klondike Doughboy would certainly put a damper on a cruise for me – safety is always the top priority.

There is only a month left in the 2024 Alaska sailing season, and of the three ships to have missed Skagway today, only Koningsdam will make one more return visit – on Tuesday, October 1, weather permitting.

Weather Impacting Ports of Call

Poor weather doesn’t have to be a tropical storm to impact cruise ships. Windy conditions are often cited as the reason for some private islands, including Perfect Day at CocoCay, to be cancelled, though such situations have happened in Grand Turk, Jamaica, and other ports of call.

Sudden squalls or incoming bad weather can even force cruise ships to depart ports earlier than expected, putting out emergency calls for guests to return to the ship right away for departure.

Cruise Ships Docked in Skagway
Cruise Ships Docked in Skagway (Photo Credit: Dennis MacDonald / Shutterstock)

Of course, smaller storm systems and windy conditions typically impact just one port at a time, while larger storms, such as tropical storms and hurricanes, can impact multiple ports and many ships over several days.

For example, Tropical Storm Helene has already caused more than six ships to adjust their itineraries in the Western Caribbean, and it will still be at least two days before the storm makes landfall and begins to weaken. In that time, multiple other ships may still be impacted.

Stay tuned to Cruise Hive for updates on all weather-related changes for cruise ships and what to expect when severe weather might impact your next sailing.

Mediation Begins in Legal Battle Over Iconic SS United States

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Court-ordered mediation is underway in the case of the SS United States, the historic transatlantic ocean liner that has been sitting at Philadelphia’s Pier 82 since 1996 and is now embroiled in a legal battle over its future.

The ship was to be evicted from the pier for nonpayment of rent by its caretaker SS United States Conservancy, a group founded in 2011 to save the iconic ship from the scrap metal pile.

After filing an urgent motion on September 12, 2024 against landlord Penn Warehousing & Distribution to extend the ship’s removal deadline, a judge on September 20, 2024 ordered the parties to enter mediation.

U.S. District Court Senior Judge Anita B. Brody, who ruled that the two parties must engage in mediation, had earlier decided in June 2024 that the ship must vacate the dock by September 12, 2024. Her about-face came after the conservancy filed its urgent motion.

Her order temporarily suspends the deadline, providing time for the conservancy group and the pier owner to continue negotiations. Progress has been made, the conservancy revealed on September 20, 2024, but more time is needed to end the dispute.

“The Conservancy’s efforts in the days ahead will continue to center around conducting good faith negotiations and ensuring that the legacy of America’s Flagship endures and inspires for future generations,the SS United States Conservancy said

Built in 1952, the ship was designed by naval architect William Francis Gibbs. At the time it was the biggest passenger ship constructed in the US, at 990 feet long, and the fastest, able to sail at 38 knots.

It was often referred to as America’s Flagship, and still holds the record for the fastest passenger ship crossing of the Atlantic, in three days, 10 hours, and 40 minutes.

The SS United States Conservancy has been battling with the pier owner, Penn Warehousing, since 2021, when the landlord doubled the ship’s docking fees to $1,700 per day.

Unable to pay that amount, which comes to over $600,000 per year, the conservancy was issued a termination of its lease in 2022. The two entities have been involved in legal wrangling ever since.

The conservancy’s plan to save the ship involves selling the vessel to Okaloosa County, Florida, where it is slated to become an artificial reef in the waters off the Florida Panhandle.

Conservancy Group Charges Default Attempt by Landlord

The SS United States Conservancy has criticized Penn Warehousing in recent weeks, charging that it is trying to force the conservancy into default so that it can seize the ship and sell it.

Read Also: Where Do Cruise Ships Go To Die? The Dismantling Process

SS United States Ocean Liner
SS United States Ocean Liner (Photo Credit: PTS Aerial Services)

The urgent motion also accused the company of requiring $3 million from the conservancy and Okaloosa County, in a bid to block the ship’s relocation. Earlier reports indicated that the conservancy owes the landlord more than $700,000 in fees and back rent.

Efforts to save the SS United States have largely depended on private donations and fundraisers held by the conservancy. Several years ago, the group launched the “We are the United States” campaign, with a goal of raising $500,000.

At that time, the conservancy was still considering renovating the ship and making it a landmark attraction, similar to the Queen Mary destination in Long Beach, California. 

However, that never came to fruition, and the plan now is to use the SS United States as an underwater attraction — an artificial reef.

Carnival Won’t Join in on Controversial Royal Caribbean Ban

While cruise cabins may be cozy, they are also typically pretty tiny – and what they’re often lacking is enough plugs to go around, especially for guests traveling with a big family or lots of friends. 

For experienced cruisers, the best solution to this is to bring a power strip with extra plugs and/or USB outlets to make sure there are enough to go around. Most cruise lines allow extra plugs as long as they don’t have a surge protector. 

But Royal Caribbean made waves earlier in September when the brand opted to prohibit multi-plug outlets as a potential flammable item. The controversial change had many worrying about how to charge all their devices on their next cruise – and if the ban would carry over to other cruise lines. 

So far, none of the other mainstream cruise lines have banned the tech – and Carnival, which is arguably Royal Caribbean’s fiercest competitor in the family-friendly cruise market, won’t be the first to follow suit. 

“I just read where another cruise line has added multi plugs and power strips to their prohibited items and wanted to know if Carnival plans to follow,” one cruiser asked Carnival Brand Ambassador John Heald on his public Facebook page

“One cabin, two people, multiple devices that need recharging and limited wall plugs and usb ports makes for a cruise where you spend all your time swapping out charging cables,” she continued.  

Heald confirmed that this is not something Carnival guests will need to worry about anytime soon – as long as they leave power strips with surge protectors at home. 

“I read about this and we have no plans to do the same. Thank you, just remember no power strips with a surge protector are allowed,” replied Heald. 

Surge protectors are typically banned from cruise ships because they are more likely to increase the risk of fire – and it’s fairly easy to overload surge protectors if guests do not limit the number of devices they have plugged in.

Plugs without surge protectors come with much less risk – which is why they are normally allowed.

Why Did Royal Caribbean Ban Multi-Plug Outlets?

Royal Caribbean’s recent decision to prohibit extra plugs – whether they included surge protectors or not – has been highly controversial, especially as many cruisers now rely so heavily on staying connected through their devices.

The plug ban – which also includes extension cords and power strips – was likely made out of an abundance of caution.

Plugging multiple devices into a single outlet that may not be designed to handle that many plugs at once could lead to overheating, loss of power, potential fires, or other issues. However, cruisers who were used to relying on extra plugs were left feeling confused and frustrated.

Royal Caribbean Prohibited Item
Royal Caribbean Prohibited Item (Photo Credit: Yan AMC & Amanda Alamsyah)

Adding to the confusion is that Royal Caribbean is yet to release additional guidelines clarifying what their addition to the prohibited items list really means. 

For example, one guest reached out to the cruise line via messenger to find out if the ban also applied to charging blocks that feature multiple USB outlets.

“The current banned charging information is a little confusing to us and I want to make sure we bring the correct thing,” the future guest said in their message, along with a photo of the charging block in question.

Read Also: Royal Caribbean vs. Carnival Cruise Line: Which One Does it Better?

The cruise line confirmed the USB charging block the guest sent was allowed – which is confusing because multi-plug options aren’t permitted but a block that can charge multiple devices via USB was deemed okay.

As the chatter online continues, Royal Caribbean will likely be forced to clarify the change further in the near future. 

But in the meantime, this serves as a reminder for future guests to cross check their packing list with what their specific cruise line allows – and to plan accordingly – to avoid unpleasant surprises on embarkation day.

In this case, guests may want to opt to leave any non-essential devices at home to avoid extra stress.

Carnival Expands Cruises Out of Galveston and Jacksonville

Travelers from Texas and Northern Florida are getting more opportunities to sail with Carnival Cruise Line. Revealing new itineraries that extend through spring 2027, Carnival is offering its expanded Carnival Journeys and a broader selection of voyages from Galveston and Jacksonville.

“We’re always looking for ways to give our guests more vacation options, and extending sailings from Galveston and Jacksonville is a big part of that effort,” said Christine Duffy, president of Carnival Cruise Line.

Cruises from Jacksonville, Florida, in 2026 and early 2027 will continue on the 2,052-passenger Carnival Elation, currently offering year-round service from the northeast city port. 

The 70,367-gross-ton vessel will feature a mix of 4- and 5-day cruises with Thursday and Saturday departures.

Guests on the 4-day itinerary can enjoy calls in the much-anticipated Celebration Key, Carnival Cruise Line’s new private destination in the Bahamas scheduled to open in 2025, as well as the island nation’s capital, Nassau. Select itineraries will also include Bimini in the westernmost part of the islands.

For 5-day sailings, Carnival Elation will also visit Carnival Cruise Line’s private Half Moon Cay or Princess Cays, both in the Bahamas.

Meanwhile, the 2,124-passenger Carnival Miracle will be repositioned to Galveston for a second season in 2026, maintaining the cruise line’s four-ship presence in Texas’s busiest cruise port.

Wrapping up its season in Alaska before the repositioning, Carnival Miracle will embark on a special 16-day Panama Canal cruise on September 26, 2026, as part of the Carnival Journeys program.

These longer sailings range from 9 to 16 days, call on more exotic destinations, and include enrichment activities and more immersive programming.

Once in Galveston, guests can expect a mix of short and long sailings for the 88,500-gross-ton ship, including 4-day Western Caribbean cruises to Cozumel for a quick weekend getaway. Five-day voyages will travel to Progreso, Mexico.

Read Also: Eastern vs. Western Caribbean Cruise: Which Will I Prefer?

Additional extended vacations include 10-day Eastern and Western Caribbean itineraries featuring stops at Celebration Key, Half Moon Cay, and other notable ports such as Grand Turk in the Turks and Caicos, Amber Cove in the Dominican Republic, and Belize City in Belize.

Some sailings also include visits to Costa Rica and Panama, with shore excursions available to visit the Panama Canal.

“These new itineraries offer something for every traveler, whether they’re seeking a quick getaway or a longer adventure,” said Duffy.

Familiar Routes with a New Celebration to Come

Carnival Elation’s and Carnival Miracle’s itineraries may sound somewhat familiar because the ships are already operating Bahamian and Caribbean routes.

In Jacksonville, Carnival Elation is currently and routinely taking guests on 4- and 5-night voyages to the Bahamas, while Carnival Miracle is about to move into its first Galveston season on October 16, 2024.

Carnival's Celebration Key
Carnival’s Celebration Key

Currently wrapping up a Hawaii voyage and repositioning via California, Mexico, Costa Rica, and Colombia, the ship’s inaugural season in Texas will begin with a journey to Montego Bay, Jamaica; George Town, Grand Cayman; Roatan, Honduras; Belize City; and Cozumel, Mexico.

Its schedule will also include calls to Key West, Florida, and multiple stops in the Bahamas for shorter Eastern Caribbean sailings. Longer cruises will visit Aruba, Bonaire, Curacao, and Jamaica on Southern Caribbean itineraries.

The changes to the current offerings on both ships will come when Celebration Key opens in July 2025.

Located on Grand Bahama Island, the $500-million destination will welcome up to four ships at a time, with 12 Carnival Cruise Line ships already scheduling the new resort as part of a heavy rotation of calls in 2025 and 2026.

Demand for Celebration Key is anticipated to be so strong that Carnival Cruise Line already has plans to expand it to accommodate two more ships simultaneously by 2026.

Multiple Royal Caribbean Ships Alter Course to Avoid Storm

Several Royal Caribbean ships are now changing itineraries and cancelling ports of call ahead of what will become Tropical Storm (and eventually Hurricane) Helene.

With the storm swirling in the Western Caribbean – one of the most popular regions for cruising – it is no surprise that multiple ships are impacted.

At the moment, itinerary changes are confirmed for Serenade of the Seas, Wonder of the Seas, and Mariner of the Seas. Each ship is changing the current sailing as needed to stay far from the rough weather and provide a safer, more comfortable experience for everyone aboard.

The 90,090-gross-ton, Radiance class Serenade of the Seas is sailing a 5-night itinerary that departed from Port Tampa Bay on Sunday, September 22. The ship was supposed to visit Cozumel and Costa Maya, but instead has converted to a Bahamas itinerary.

She will now visit Nassau on Tuesday, September 24 followed by Grand Bahama on Wednesday before returning to Tampa as planned on Friday.

Worth Reading: Another Royal Caribbean Ship Impacted By Storm in the Atlantic

Wonder of the Seas also set sail on Sunday for a 7-night Western Caribbean itinerary, but the 235,600-gross-ton, Oasis class ship is now on an Eastern Caribbean route with plans to visit St. Thomas and St. Maarten.

The ship’s call to Perfect Day at CocoCay, a popular destination for all Royal Caribbean cruisers, stayed as planned on Monday, September 23.

Finally, the 139,863-gross-ton, Voyager class Mariner of the Seas is also changing course to avoid the storm. While the ship is still enjoying a Western Caribbean itinerary having departed Galveston on Saturday, September 21, she is skipping the planned visit to Cozumel on Tuesday, September 24, and enjoying a day at sea instead. She was already able to visit Costa Maya on Monday.

These may seem like extensive changes, but safety is always the first consideration, especially when tropical systems are developing.

“We’re terribly sorry for the last-minute change caused by the weather – your safety is our top priority,” the letter delivered to all guests read. “Please know, being onboard is one of the safest places because our ship can quickly move out of the way of any inclement weather.”

Any pre-paid shore tours booked through Royal Caribbean for the now-cancelled ports of call will be automatically refunded to guests’ onboard SeaPass accounts, and any remaining funds at the end of the cruise will be returned to the card on file.

In addition to these three Royal Caribbean ships, several Carnival cruise ships as well as MSC Cruises’ MSC Seascape have already made similar itinerary changes, and other cruise lines will also make whatever changes they feel are necessary.

Tropical Storm Helene Update

While the developing system is not yet an official tropical storm as of the morning update from the National Hurricane Center (NHC), further strengthening is expected and it should be upgraded and named Helene sometime on Tuesday.

Maximum sustained winds are currently recorded at 35 miles per hour (mph), just 4 mph below the official threshold for a tropical storm. The center of the area is located 250 miles east-northeast of Cozumel, moving northwest at 9 mph.

Potential Tropical Cyclone Nine
Potential Tropical Cyclone Nine

The storm is expected to move between the Yucatan Peninsula and Cuba before turning northeast, with a potential landfall predicted in the “Big Bend” area of Florida.

Read Also: How Does a Cruise Ship Stabilizer Work?

At the time of landfall, the storm may be a major Category 3 or Category 4 storm, but such predictions are difficult to make confidently several days in advance, as landfall will not be until late Thursday.

All cruise travelers should stay in close communication with their cruise line and sign up for text and email alerts as available. This will ensure that booked guests receive updates about itinerary changes or delays as soon as possible.

Carnival Quietly Tests Change to Specialty Dining Menu

In an effort to be more sustainable, Carnival Cruise Line is considering altering the menu to one of its most popular specialty dining restaurants, Steakhouse. 

The elegant restaurant, which is found on 25 of Carnival’s 27 ships, has been quietly testing a simplified menu on three ships that removes the side dishes and shrinks the portions of the sides that are provided – which guests were quick to notice. 

Some posted photos of the limited menu and complained that their entree only came with a small “dollop of mashed potatoes and one carrot” on Facebook. 

The normal menu (for now) currently has an entire section for sides, which include baked potatoes, sautéed fresh mushrooms, buttered broccoli, Yukon gold mash, onion rings, mac n’ cheese, and french fries with bourbon smoked paprika. 

One frequent cruiser took to Facebook to question Brand Ambassador John Heald about the menu change.

“Rumor has it that the steakhouse no longer includes a selection of sides, but that entrees come with mashed potatoes and carrots…do you have any information on this John?” she asked in the comments of one of Heald’s posts.

Carnival’s ambassador confirmed that a simplified menu was being tested on three ships in order to lessen the amount of wasted food and to offer faster service. 

“That is correct, but you can still mix and match side orders. So, if for example your steak doesn’t come with the vegetable you want you can swap and change,” Heald replied to the question. 

It is true that Carnival has been taking the initiative to drastically minimize its negative environmental impact and maximize its sustainability – and is on track to achieve a 40% reduction in carbon intensity by 2030

A Simplified Menu With a Higher Price Tag

The news of the simplified Steakhouse menu comes not long after the cruise line raised the price for the speciality dining experience. 

As of December 31, 2022, the cost of Steakhouse was raised from $42 per person to $48 – which is an approximately 15% increase. As of the time of this publication, the price is holding steady at $49 per adult and $15 per child under the age of 11. 

The fee includes a starter, an entree, dessert, and gratuity for the wait staff. While most social media users agreed the quality and experience of the steakhouse makes it worth the money, there was a vocal minority that felt simplifying the menu without lowering the price was unfair.

Fahrenheit 555 Steakhouse
Fahrenheit 555 Steakhouse

“Just confirming paying extra for the steakhouse isn’t worth it,” commented one Facebook user.

“The quality and level of service has declined significantly. Steak is still higher quality than MDR but certainly no longer elite like a traditional land upper tier steak house,” replied someone else.

Read Also: Free Carnival Cruise Dining Options You’ll Want to Know (With Menus!)

While others didn’t mind the simplified menu, they did wish they had known about it in advance so they could have made an informed decision – especially because guests have to pay at the time they make their advance reservation. 

“Are you going to send some sort of email to people that have [Steakhouse] reservations on the 3 ships you are testing out this “new” menu of no sides? Or an email explaining such?,” questioned one cruiser on X, which has not yet received an official reply. 

It’s unclear how long the test will last and when – or if – the change will be carried over to more Steakhouses across the fleet.

Carnival Ships Change Ports Due to Strengthening Storm

With Potential Tropical Cyclone Nine continuing to strengthen in the western Caribbean, it is no surprise that more cruise ships are beginning to divert away from the storm’s influence. Two Carnival Cruise Line ships have already made changes, and more may be on the way.

First, Carnival Valor is unable to call on Cozumel, Mexico on Tuesday, September 24, 2024 as planned because the port was closed ahead of the storm. Instead, the ship is now enjoying a day at sea as she makes her way back toward New Orleans.

The 5-night voyage began on Saturday, September 21, and there is no expected change to her return to Port NOLA on Thursday, September 26.

Likewise, Carnival Paradise is also unable to visit Cozumel on Tuesday, and instead is diverting to Costa Maya as an alternative for her 5-night Western Caribbean itinerary.

Carnival Cruise Line’s Brand Ambassador John Heald conveyed these changes via his popular Facebook page, spreading the word so all guests are aware of the adjustments. He also noted that other ships are not yet impacted by the storm.

“There are no further changes to any cruises at the time of me writing this, however our Chief Communications Officer Chris and his team will keep updating you via text alert, emails, and I will share the news here as well,” Heald confirmed at approximately 4 a.m. Eastern time. “We will of course always keep you safe.”

Storm-related changes are often last-minute decisions, as cruise lines try diligently to preserve the original itineraries guests booked. While this is not always possible, particularly during hurricane season, safety is always the first priority.

Fortunately, cruise ships are easily able to change route and divert away from rough weather, ensuring a smoother, more comfortable, and safer journey for everyone onboard, even if it may not be the planned itinerary.

Due to the position and track of the developing storm, the port of Cozumel is likely to remain closed at least through Wednesday, September 25 as well. This would impact the itineraries for Carnival Breeze as well as Royal Caribbean’s Wonder of the Seas.

MSC Cruises’ MSC Seascape was also planned to be in Cozumel on Wednesday, but that ship has already changed itineraries and will be visiting alternative ports of call for her 7-night sailing instead.

Storm Update

As of the Tuesday morning 8 a.m. update from the National Hurricane Center (NHC), Potential Tropical Cyclone Nine has not yet developed enough to be an official storm, but that development is expected later in the day.

The system currently has maximum sustained winds of 35 miles per hour (mph), just below the 39 mph threshold to be an official tropical storm. Higher gusts are also being recorded. When the system strengthens, she will be given the name Helene.

“Strengthening is expected during the next few days, and the system is forecast to become a hurricane on Wednesday and continue strengthening on Thursday as it moves across the eastern Gulf of Mexico,” the forecast discussion from NHC Forecaster Berg read.

Potential Tropical Cyclone Nine
Potential Tropical Cyclone Nine

While it can be challenging to predict a storm’s path, intensity, and impact several days in advance, current forecasts do indicate that Helene will pass through the Yucatan Channel on Wednesday before turning northeast.

The storm is likely to become a major hurricane before making landfall late on Thursday – a Category 3, even possibly a Category 4. Landfall is expected in the “big bend” area of northern Florida, but could be anywhere from Panama City Beach to Tampa.

Read Also: How a Hurricane Could Affect Your Cruise

Hurricane watches are already in effect in the potential landfall area of western Florida, with tropical storm watches extending even further along the coast.

This week, all cruise travelers sailing in the Western Caribbean should be prepared for itinerary changes and stay in close contact with their cruise line for updates and alerts.

Royal Caribbean’s Utopia of the Seas Suffers Power Failure

It may be officially fall now, but guests aboard Royal Caribbean’s Utopia of the Seas experienced mid-summer temperatures recently following a power failure onboard the Oasis-class ship that impacted the air conditioning system on Wednesday, September 18, 2024.

While the power loss did not last long, it did impact a variety of systems, including fire doors, water pumps, and elevators. Most systems returned to normal once the power was restored, but the air conditioning system did not restart normally.

“While the power was restored and affected systems reconnected, the full function of our air conditioning did not come back online,” the ship’s captain said in a shipboard announcement. “This has caused an increased temperature around the ship. Our technical team is of course working full speed to get this resolved with the full support of our shoreside experts.”

Guests were asked to assist with temperature regulation until the full air conditioning could be restored.

“While we work on getting this resolved, I will kindly ask that you keep doors to the exterior closed, so we minimize the amount of hotter and more humid air to enter the ship. Thank you for your cooperation in this matter,” the captain continued. “I’m terribly sorry for the discomfort this is causing and I do thank you for your patience while we are working hard on getting this resolved.”

Other systems were restored more quickly after the power outage, and it was only Utopia of the Seas‘ air conditioning that continued to have problems for several hours as the system was fully restored.

To be clear, air conditioning in some areas of the ship was functioning normally, while other areas – particularly closer to outer doors leading onto the open decks – felt warmer than typical.

At the time, Utopia of the Seas was enjoying a 4-night Bahamas and Perfect Day cruise, having departed Port Canaveral on Monday, September 16. On the day of the outage, the ship was enjoying a day at sea on her way to Perfect Day at CocoCay, Royal Caribbean’s private destination in the Bahamas.

As the ship’s propulsion was not significantly impacted, there were no delays in the itinerary either for the ship’s visit to CocoCay on Thursday, September 19 or her return to Port Canaveral on Friday, September 20.

No explanation has been disclosed for the power failure, though a similar outage also occurred aboard Icon of the Seas in May. Interestingly, that outage also occurred during a day at sea.

Royal Caribbean's Utopia of the Seas Cruise Ship
Royal Caribbean’s Utopia of the Seas Cruise Ship (Photo Credit: Justin Kozemchak)

It is possible that massive power use by thousands of guests on such large ships could be triggering some malfunctions that lead to outages, though this is speculation only and Royal Caribbean has not offered any official reason for the outages.

Utopia of the Seas is the cruise line’s sixth Oasis-class ship and only entered service with her maiden voyage just two months earlier, on July 19, 2024. The 236,473-gross-ton vessel can welcome 5,668 travelers at double occupancy and is also home to 2,290 international crew members.

How to Respond in a Power Outage

A power outage can seem like a scary situation on a cruise ship, but emergency generators often keep critical systems fully operational even if guest amenities may be temporarily shut off.

Read Also: Oasis-Class Cruise Ships – What You Need to Know

Passengers should remain calm during any power outage and immediately take steps to conserve power, such as unplugging any chargers or other electronics so they will not have an impact on the power system as it restarts.

If guests are in their staterooms, closing curtains over windows or balcony doors can help keep the room cooler until air conditioning resumes.

Finally, listening to any announcements will provide further instructions and keep guests informed about the situation until any difficulties are resolved and their cruise vacation can resume as planned.

Royal Caribbean Cancels Icon of the Seas Cruise for Unplanned Maintenance

Royal Caribbean has announced big news, but not the kind that cruise guests will want to hear. Less than a year after her inaugural sailing, Royal Caribbean’s flagship and the world’s largest cruise ship, Icon of the Seas, is cancelling an entire sailing for “unplanned maintenance.”

Guests booked on the September 28, 2024 departure only received the unfortunate and disappointing news just days before embarkation, with little explanation as to why the 248,663-gross-ton vessel must be removed from service.

“We are currently conducting unplanned maintenance onboard Icon of the Seas,” the email notification announced. “While our crew is working hard to address this as quickly as possible, there is still some work that needs to be done over a few days while the ship is docked. As a result, we’ll be cancelling our upcoming September 28 2024, sailing.”

The now-cancelled cruise was to have been a 7-night Western Caribbean itinerary visiting Mahogany Bay, Costa Maya, and Cozumel, as well as Perfect Day at CocoCay, Royal Caribbean’s private island destination in the Bahamas.

The ship will now remain docked in Miami while undergoing the unplanned maintenance, though Royal Caribbean does not detail the nature of the repairs.

Typically, ships are only removed from service outside of a dry dock schedule when major systems, such as propulsion or safety systems, require urgent repairs.

The ship’s current sailing, a 7-night Eastern Caribbean itinerary that departed PortMiami on Saturday, September 21, is also impacted. The ship will not be visiting St. Thomas on Wednesday, September 25 as planned, and rumors are swirling that the ship may also miss the call to St. Maarten on Tuesday, September 24.

Satellite tracking data does show the massive vessel on course for St. Maarten, however, but she is not moving at her top speed of 22 knots (25 miles per hour). Instead, the ship is making just 15-17 knots (17-20 mph).

It is not unusual, however, for a ship to travel at slower speeds during days at sea when there is plenty of time to reach the next port of call, and this may not indicate any propulsion or engine difficulties. Authorities onboard the ship have also confirmed that the call to St. Maarten will take place as scheduled.

Guests booked on additional future sailings of Icon of the Seas have also received notifications about the “unplanned maintenance” and when the ship should be resuming normal sailing.

“As you may have heard, we are currently conducting unplanned maintenance onboard Icon of the Seas,” the notification confirmed. “These repairs are underway, and we are confident they will be completed in time to resume normal itineraries by our October 5, 2024 sailing. At this time, our sailing will proceed as planned. As we get closer, we’ll provide you with updates on our progress.”

Travelers on those future sailings will be understandably nervous that the “maintenance” may not be completed as quickly as planned and additional cruises could be cancelled. It is important for guests to stay in close communication with Royal Caribbean so they can be provided with timely updates and options as necessary.

All guests should note that while the cruise line has not offered a detailed explanation of the maintenance, the letter delivered to guests onboard does offer some reassurance.

“Rest assured, although we’re performing maintenance, the ship is safe and seaworthy,” the notice confirmed.

There is no indication that any entertainment, restaurant, or hotel operations are at all impacted and all the ship’s features appear to be functioning as anticipated.

It should be noted that the cruise line has not confirmed whether this maintenance is related to power outages aboard the vessel earlier this year that temporarily disrupted onboard operations.

Generous Compensation Offered

For guests impacted by these changes, the cruise line is offering generous compensation for the onboard adjustments (for the September 21 sailing) as well as the cancellation (for the September 28 sailing).

First of all, travelers already onboard will have an extra day at sea now that St. Thomas is cancelled, giving them even more time to enjoy all the features, amenities, and venues the tremendous ship has to offer.

Furthermore, all guests will receive an onboard credit equivalent to one day’s cruise fare on their SeaPass account. Any remaining credit at the end of the cruise will be refunded after the sailing.

Similarly, any pre-paid Royal Caribbean shore tours for St. Thomas will be automatically cancelled and refunded, also as onboard credit.

Icon of the Seas Departing PortMiami
Icon of the Seas Departing PortMiami (Photo Credit: Deutschlandreform)

Guests on the now-cancelled sailing are receiving even more generous compensation due to the loss of their cruise vacation. All travelers are getting a 100% refund, including not only the cruise fare but also all pre-paid packages and add-ons as well as taxes and port fees.

Travelers are also receiving a 100% future cruise credit in the value of their cruise fare that can be used for any future Royal Caribbean sailing.

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Refunds and future cruise credits will be processed automatically, but may take some time to be available to travelers based on individual financial institution processing.

If guests have booked flights through Royal Caribbean for the September 28 sailing, those flights will be automatically refunded. The cruise line will also provide up to $200 per guest for domestic US travel and $400 for international travel to cover any independent flight changes or cancellation fees.

At this time, there is no indication that additional cruises will be impacted, but all upcoming Icon of the Seas guests should closely monitor the ship’s progress and stay alert for possible changes.