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Sail More, Wait Less – How to Deal With Long Lines on a Cruise Ship

From embarkation check-in at the terminal to lunchtime at the buffet to waiting to enter a show before the evening’s entertainment, there are a lot of lines on any cruise vacation. But who wants to waste precious hours of a getaway standing in lines?

Savvy cruisers have plenty of tricks to shorten those waits without missing anything. With careful planning, you can even avoid most cruise ship lines altogether.

Avoiding the Worst Cruise Ships Lines

I’ve spent far too many hours waiting in lines in cruise terminals, on gangways, and onboard ships of all sizes from many different cruise lines.

The tricks to minimize wait times and shorten lines can be used on everything from 3-night weekend getaways to 7-night vacations to even longer amazing journeys, giving you even more time to relax and enjoy yourself.

Embarkation Lines

Embarking on a Cruise Ship
Embarking on a Cruise Ship (Photo Credit: Joni Hanebutt)

Years ago, the check-in and security lines at cruise terminals could stretch for hours. My longest wait was for one of the smallest ships I’ve sailed, Carnival Fascination for our very first cruise in 2003.

This was before facial recognition and tablets at the terminal, before we had passports, and before we understood just how to make every wait less. Just to check in for that cruise, we waited more than an hour in the terminal.

Today, cruise lines have implemented terminal arrival appointment windows to help control crowds. Sticking to your pre-selected arrival time is the easiest way to shorten wait times, because you won’t be turned away simply for getting there too early.

If you deliberately choose an arrival time later in the afternoon (but not TOO close to the all aboard time, in case of delays!), you can avoid the bulk of the embarkation crowds altogether.

Having a passport can also help you speed through the cruise terminal. While the passport still needs to be checked, it is much faster to check a passport than to correlate a birth certificate and a photo ID.

Of course, you want to be sure your documents – passport or ID and cruise ship boarding pass – are easily accessible at the terminal, preferably right in your hand. Nothing can be more frustrating than scrabbling through bags trying to remember which pocket you put the correct documents in.

That is one tip I wish I’d known before our first cruise, when I accidentally left my documents on the front seat of the car. To backtrack through the parking lot at PortMiami to retrieve them wasted another 15 minutes of our vacation before it had even begun!

Dining Lines

Cruise Passengers Lining Up for Buffet
Cruise Passengers Lining Up for Buffet (Photo Credit: Melissa Herzog)

If you’re hangry, long lines can seem even longer and more frustrating. I’ve waited 30 minutes in line for a Guy’s Burger, and while those juicy smashburgers are worth a bit of time, there are ways to shorten even the hungriest wait.

For main dining room meals, consider choosing flexible dining times – My Time Dining or Your Time Dining. This will let you choose mealtimes that work best for you, including when lines are shortest.

Similarly, opting for reservations at specialty dining restaurants can ensure the briefest waits because your table will be set aside for you at the time you select.

If you have an assigned dining time, there is no need to line up outside the dining room 15-20 minutes before the doors open – a mistake I made on my earliest cruises. A lot of passengers do this, and you’ll just be waiting around until the crowd can be seated.

Instead, if your assigned dining time is 6:30 p.m., show up at 6:35 p.m. The doors will already be open and most of the crowd will have moved into the dining room.

Just don’t delay too long, however, as cruise lines may close the dining room doors after 15-20 minutes to deter tardy guests, and then you’d have to head for a casual option instead.

If you prefer meals at the buffet – I spent a week aboard Wonder of the Seas and ate every meal at the delicious Windjammer Marketplace – learn when the venue opens and arrive in the early part of the dining window for the shortest lines. Similarly, lines will also be shorter later in the evening after the peak dining time has passed.

Entertainment Lines

Dirty Dancing Show on MSC World America
Dirty Dancing Show on MSC World America (Photo Credit: Catie Kovelman / Cruise Hive)

Waiting to get into a show can be especially frustrating if you have special considerations for certain seats. I’m on the shorter side and need a seat where a taller guest won’t obstruct my view or I won’t be able to enjoy the show as much.

Other guests might have similar concerns due to poor eyesight, hearing difficulties, or the need to access a seating area that can accommodate a mobility scooter or wheelchair.

Some cruise lines offer reservations for the major production shows, such as Royal Caribbean’s iconic ice shows and aqua shows. If reservations are available, they are a great option to avoid waiting in lengthy (and uncertain) standby lines.

If reservations aren’t offered – Carnival Cruise Line, for example, does not offer reservations for its Playlist Production shows – it may be necessary to wait after all. In this case, bring along a deck of cards, a fun game on your phone (in airplane mode!), or some other way to pass the time if needed.

Because most shows are offered several times on the same evening or even throughout a longer cruise, avoiding the first showtime will also help you avoid the worst lines. Instead, opt for a later show that will naturally have a smaller crowd and therefore shorter lines.

Elevator Lines

Elevators on Royal Caribbean's Odyssey of the Seas
Elevators on Royal Caribbean’s Odyssey of the Seas (Photo Credit: Melissa Mayntz)

Whether it’s after dinner, after a show, or just about any time, lines for the elevators can be frustratingly long. On just about every cruise, I’ve spent 10-15 minutes or longer waiting for an elevator to arrive at least once.

Avoiding elevators altogether will completely skip these lines. If I’m heading down from an upper deck to a lower one, no problem. Going up multiple decks at once, however, isn’t always as fun.

One way to shorten the elevator wait is to move away from the most popular elevator banks right when the crowds are heaviest, such as the elevators closest to the main show lounge just as a show ends.

This can be a great opportunity to explore more parts of the ship and find a new path back to your stateroom or to another venue, or just to stretch your legs instead of standing around for an elevator.

Some newer ships, such as Utopia of the Seas, do have smart elevators that require guests to select their deck before boarding an elevator car. They are then told which car will be going their way, which helps control crowds and more efficiently move people from floor to floor.

If your cruise ship has smart elevators, be sure you are using them correctly or else you might find yourself waiting even longer if you miss your assigned car!

Port Visit Lines

Long Lines in Ketchikan, Alaska
Long Lines in Ketchikan, Alaska (Photo Credit: Mystic Stock Photography)

There’s nothing quite like feeling a cruise ship shudder and turn as it pulls into port, lines up to the pier, and fully docks. But the lines to get off the ship and start exploring ashore can be lengthy – even more so if it is a tender port that requires guests to board smaller boats to be ferried ashore.

Take a shore tour booked through the cruise line is a great way to ensure shorter lines and a faster way off the ship, as you’ll be among the earliest groups to debark to get to your tour. This does not apply, however, if you book an independent tour, so be aware of possible delays if you do have a different tour with an early start time.

If you are going ashore on your own, know where the gangway is located and have your ship card in your hand to scan as you leave. I’ve been stuck behind guests on nearly every cruise line I’ve sailed with as they scramble through pockets looking for their cards.

Waiting until slightly later in the day to leave and explore the ship is a great option to avoiding lines altogether – even on a ship with more than 6,000 guests, I was able to walk right off at a private island, no lines or delays necessary.

Guest Services Lines

Cruise Ship's Guest Services Desk
Cruise Ship’s Guest Services Desk (Photo Credit: steve estvanik)

No cruise guest wants to spend time waiting to speak to a guest services representative. Usually the need to do so indicates a problem that needs to be resolved, which already isn’t a pleasant situation. A long line can make it even more frustrating!

First, do you need to go to the guest services desk at all? Many times, a quick phone call can resolve simple situations or answer questions, no lines necessary.

If the concern is with a charge on your account, you may be able to check totals and transactions on your stateroom television or through the cruise line’s app rather than with a visit to guest services.

Setting up your onboard account with a credit or debit card can also minimize the need for visiting guest services for financial matters such as a low balance or running out of cash. If you do need to add cash to your account, many cruise lines have kiosks set up in public areas where you can do so quickly and easily.

Read Also: How Many People Can Fit on a Cruise Ship?

If a visit to the desk is necessary, try not to wait until the last day when lines will naturally be longer. If you are a high-level loyalty member for a cruise line, you might have a separate desk or a shorter line you can take advantage of for faster service.

Debarkation Lines

Cruise Ship Gangway
Photo Credit: StudioPortoSabbia / Shutterstock.com

When your cruise is over, the lines for debarkation are the worst. Who wants to wait just to leave?

But, every cruise must end (even a nine-month-long world cruise!). To make debarkation easier and lessen the wait, consider self-assisting with your own luggage if possible – though this does mean you need to carry off all bags yourself. Still, doing so will let you be one of the first guests off the ship and you’ll head straight through customs and out of the cruise terminal.

You should have your ship card in hand as you leave the vessel, because security will need to scan it one more time to verify that you have debarked. It’s a great souvenir, but don’t pack it away.

To make customs faster, a passport comes in just as handy as it did during embarkation. When debarking Utopia of the Seas in May 2025, we self-assisted with all our luggage, entered the passport lanes, paused for a few seconds at the facial recognition, and were out of the cruise terminal in record time.

Literally – from the time we left our stateroom to we walked back into the Florida sunshine was less than 15 minutes. And the gangway and ramp at Port Canaveral is not a short hike!

More Ways to Shorten Lines Onboard

Cruise Ship Tender Line in Papua New Guinea
Cruise Ship Tender Line in Papua New Guinea (Photo Credit: Annalucia)

Regardless of where you may be waiting in line, there are a few extra tips that can help shorten lines on a cruise.

  • Learn your way around the ship and look for shortcuts. You might even find some hidden niches and unique spaces to enjoy.
  • Consider paying for shorter line privileges with programs like Carnival’s Faster to the Fun or Royal Caribbean’s The Key.
  • Book vacations on smaller ships with fewer guests so lines will naturally be smaller and less frustrating.

Above all, always be patient! Even with the best planning there will still be lines, but you can take many steps to make them shorter and more manageable.

With the biggest cruise ships in the world offering vacations to thousands of guests with every departure, it’s no surprise that lines have gotten longer aboard cruise ships over the years.

With the trend toward even larger ships in the coming years, guests who best know how to deal with long lines will be able to enjoy smoother, less stressful cruise vacations with more time doing what they love and making memories rather than waiting in line

Valiant Lady Engine Maintenance Forces Last Minute Itinerary Change

Virgin Voyages has just notified guests three days ahead of their upcoming cruise on Valiant Lady of some important itinerary changes that are taking place as a result of engine maintenance.

“We have made an itinerary update to your Dominican Daze voyage, sailing on June 6, 2025,” the email notification read.

This letter was sent to booked guests on June 3, 2025, leaving many with mixed feelings about the sudden change.

“Due to engine maintenance, you will now visit Grand Turk, instead of Puerto Plata on Day 3,” the email continues, adding, “Your visit to The Beach Club at Bimini, Bahamas, will also now arrive at 8 AM (instead of 9 AM).”

Guests who booked this 5-night round-trip cruise out of Miami on Valiant Lady have mostly been understanding about the reasoning for the change. However, the voyage is quite literally called Dominican Daze, and now will no longer be visiting the Dominican Republic.

“3 DAYS PRIOR TO SAILING, the port changed to Grand Turk, which is not the Dominican/no longer a Dominican cruise at all,” said an upset passenger. This guest also shared that Virgin Voyages has made it clear that there are no plans to provide any compensation as a result of the change.

Other cruisers also commented that anyone who booked third-party excursions for the now-cancelled stop in the Dominican Republic should seek to cancel them immediately.

Unfortunately, booking outside of the cruise lines is always a risk when it comes to excursions, as itineraries can change at any moment — so always double-check refund and cancellation policies!

Originally, the 2,770-passenger Valiant Lady was supposed to call on Puerto Plata on Sunday, June 8, from 10 a.m. to 7 p.m., but now that stop will be from 8 a.m. to 5 p.m. in Grand Turk.

While the arrival time in Bimini was moved up an hour on June 10, the departure time is 7 p.m., which was not changed. The good news is, this means passengers have more time to enjoy the island!

Those guests who booked excursions through the cruise line for the stop in Puerto Plata should expect new ones for Grand Turk to become available for booking on June 4, 2025.

As of now, the current voyage Valiant Lady is on remains unaffected by the need for engine maintenance, as the vessel will arrive in Miami on June 6, 2025, as scheduled.

Could a Recent Power Outage be the Cause of the Sudden Engine Maintenance?

The 110,000 gross-ton Valiant Lady may only be a three-year-old ship, but it is experiencing its fair share of issues in 2025.

Shortly after departing from Bimini on May 30, 2025, the vessel experienced a brief shipwide power outage. According to multiple passengers on that cruise, despite backup power being on, things like elevators were not working as they normally do.

“The power outage was maybe 15-20 minutes, we were given no reason, emergency power kept all services intact. We had no other issues on the sailing – everything worked just fine,” shared Cruise Hive’s own Melissa Mayntz, who was on the ship at the time.

Valiant Lady Docked in Miami
Valiant Lady Docked in Miami (Photo Credit: Felix Mizioznikov)

Read Also: IDEAL Eastern Caribbean Cruise Ports You Should Visit

While Virgin Voyages has not confirmed the power outage as the reason for the sudden need for maintenance, given the timeline, it is not unlikely.

That being said, it could also be as a result of an ongoing issue, as the Valiant Lady voyage that departed on January 31, 2025, also had to adjust its itinerary. This cruise, like the upcoming June 6 one, also had to swap the visit from Puerto Plata to Grand Turk due to extra maintenance.

Before that, the January 17 sailing also had the same itinerary change, and while Virgin Voyages has not confirmed the reason, many passengers speculated it was also due to engine maintenance.

While the last-minute change to the June 6 sailing might be disappointing for some, Grand Turk is filled with scenic beaches, has great spots for diving and snorkeling, and even has its own historic lighthouse! Plus, the weather tends to be more reliable than in Puerto Plata.

A Month of Carnival Adventure Cruises Cancelled

Cruisers Down Under planning to sail aboard Carnival Adventure in mid-2027 will need to make new plans. 

Carnival Cruise Line announced it is cancelling all voyages on the 108,865-gross-ton ship between May 17 and June 14, 2027.

The cancellations affect six different itineraries from Sydney, including popular routes to the Great Barrier Reef, Vanuatu, and Moreton Island.

Carnival cited a “short-term change in itinerary plans for Carnival Adventure” as the reason for the cancellations.

Guests booked on the affected cruises – who have two years notice and ample time to find alternatives – are being offered full refunds or the option to rebook another Carnival Cruise Line sailing.

According to the cruise line, “Those who do rebook will receive a nominal onboard spending credit as compensation for the change.”

The cancelled sailings range in length from 3 to 9 nights and were set to visit multiple sought-after ports in Australia, New Caledonia, and Vanuatu.

For passengers booked on the shorter June 3 and June 11, 2027, voyages, an onboard credit of AU$25.00 (approximately $16 US) per person is being offered. There will be a maximum of AU$50.00 per stateroom.

Those on the longer May 17 and 25 or June 14, 2027, itineraries will receive AU$50.00 (approximately $32 US) onboard credit per person and only a maximum of AU$100.00 per stateroom.

Carnival Cruise Line has not yet detailed what prompted the schedule change, nor whether the ship will undergo maintenance or be repositioned during its month-long break.

This means the 2,636-passenger ship’s last scheduled voyage is a 3-night roundtrip cruise to nowhere on May 14, 2027.

Adventure from P&O to Carnival

The ship now known as Carnival Adventure previously sailed as Pacific Adventure under the P&O Australia flag. It underwent two-week rebranding and minor refurbishments before entering service as Carnival Adventure in March 2025.

Passengers took to social media to speculate about the reason Carnival Adventure has cancelled voyages, including wondering if the ship needs some major renovations. 

“Is that one of the old P&O ships that they recently rebranded down here in Melbourne?” asked one guest. “Maybe they found a few jobs, renovations, etc. not urgent but needs sorting in 2 years time.”

However, the vessel is already rumored to be scheduled to enter dry dock in Singapore in early 2027, a year after Carnival Encounter, another ship received by the cruise line from P&O Australia.

Carnival Splendor Docked in Sydney, Australia
Carnival Splendor Docked in Sydney, Australia (Photo Credit: Wirestock Creators)

Read Also: What to Expect When You Go on a Carnival Cruise

Said one guest, “And it begins… the closure of Carnival Cruise Lines in Australia. They were quicker than I thought they would.”

With a dry dock schedule ahead of the cancellation, it is likely it’s as simple as Carnival said: “a short-term itinerary change.” This could mean moving the vessel to another port or perhaps a month-long charter.

Carnival Cruise Line doesn’t show any signs of departing Australia with President Christine Duffy sharing in March 2025 that the cruise line is “proud to strengthen its commitment to the millions of Australians who love to cruise.”

As part of a broader fleet consolidation, the P&O Australia brand was phased out, with its ships either reassigned within Carnival Corporation or sold.

During the nation’s winter months, the 3,012-guest Carnival Splendor, 2,600-passenger Carnival Encounter, and Carnival Adventure are each operating 3- and 4-night cruises, as well as 7- and 10-night Great Barrier Reef options.

All three ships are currently scheduled to operate in Australia into 2027, with Carnival Luminosa carrying up to 2,260 passengers during the summer season.

Carnival Adventure recently joined Carnival Cruise Line’s Australia lineup in March 2025, after the former P&O Australia cruise line was officially retired by parent company Carnival Corporation.

Carnival Explains Emergency Contact Procedure – Just in Case

No traveler wants an emergency to interrupt their cruise vacation, and in fact, escaping from the realities of life on land can be a tremendous advantage to a cruise.

Unfortunately, emergencies do sometimes happen, but how would someone at home reach out to a guest onboard a cruise ship to alert them to such a situation?

Not all guests purchase internet plans, and in fact, many guests enjoy some degree of unplugging while on a cruise and may not have reliable connectivity. That doesn’t mean, however, that they are completely out of touch if an emergency arises.

Carnival Cruise Line does have an established procedure for how guests can be reached on any ship in the fleet, even if the guest does not have internet access or another means for direct contact.

The cruise line’s official brand ambassador, John Heald, shared the emergency contact information after being messaged about a distressing family situation one guest encountered.

“My best friend is on a cruise right now, they will be back in three days. She is with her mom and they found out her grandmother is now placed on hospice and in palliative care,” the commenter explained. “[My friend] didn’t purchase the WiFi package. Why doesn’t Carnival comp them a day of WiFi? This is not good customer service.”

The commenter doesn’t explain how their friend found out about the grandmother’s situation without internet or phone access, but Heald does note what Carnival Cruise Line can and will do for such instances.

“If you ever have a family concern onboard, there is a telephone number you can call,” he explains.

The number is 1-800-227-6482 – this is manned seven days a week from 7 a.m. until 10 p.m. Eastern Time.

The number is also listed on Carnival’s website, noting that “In the event of a true emergency, family may contact our call center. … Our team will take down the caller’s name and contact information and pass it on to our Guest Services team onboard.”

There are no direct dial numbers for non-guests to reach out to an individual Carnival ship themselves.

Heald goes on to explain that callers should tell the call center the nature of the problem, the name of the guest, and the ship they are sailing on.

Carnival Cruise Line Guest Relations Desk
Carnival Cruise Line Guest Relations Desk (Photo Credit: Ihor Koptilin / Shutterstock)

“My colleague at the mother ship in Miami will then send the message immediately to the ship, and they will contact the person involved,” he confirmed.

If the guest does not have an internet package, the cruise line will offer complimentary phone calls or internet access as needed to help the guest stay in touch with loved ones back home.

“We look after people in those situations where somebody at home needs to get an emergency message [to a guest],” Heald said.

Guests Share Compassionate Responses From Carnival Cruise Line

A vacation should be a happy and enjoyable time, not one filled with tension and worry. Many guests responded to Heald’s explanation with stories of their own experiences when unexpected situations happened at home during their Carnival cruises.

Read Also: Do Cruise Ships Have WiFi – 5 Things to Know

Guest Services crew members were noted as always being understanding and kind, offering compassionate service above and beyond what might be expected.

This includes ensuring phones are dialed correctly to reach family members back home, providing privacy for such calls, assisting with customs paperwork for debarking the ship at a port of call, and reaching out to guests onboard later in the cruise to check in with them.

Some guests have also noted that such emergency situations aren’t always family related. In some cases, guests have needed to reach out to their bank immediately to handle fraud charges, or there may have been a fire or other natural disaster at home while they were sailing.

Savvy travelers should always leave the cruise line’s emergency number – 1-800-227-6482 – with non-cruising relatives, pet or house sitters, or neighbors just in case of unexpected situations.

Oceania Cruises Reveals Sonata Class as New-Build’s First Steel Is Cut

A celebratory steel-cutting ceremony on June 4, 2025 marked the start of construction of Oceania Sonata, Oceania Cruises’ ninth ship and the first in a new class of vessel for the upmarket line.

The event, at Fincantieri’s shipyard in Marghera, Italy, coincided with other big reveals by the cruise line — the names of its new ship class, Sonata, and the names of the two ships in that class, Oceania Sonata and Oceania Arietta.

The planned addition of the two new-builds was announced in early 2024, but neither the class name nor the ship names were released.

The 86,000-gross ton ships will be the largest in the Oceania Cruises’ fleet, with a capacity for 1,450 guests. The line’s largest existing ships accommodate 1,200.

Oceania Sonata is scheduled to enter service in 2027, followed by Oceania Arietta in 2029.

Oceania Sonata heralds the dawn of a new era in luxury cruising,said Jason Montague, chief luxury officer of Oceania Cruises

We are proud to continue our legacy of innovation alongside Fincantieri, our shipbuilding partner for close to 20 years. Together, we have crafted ships that stand as some of the most acclaimed examples of luxury, elegance, comfort, and Italian craftsmanship at sea,Montague added.

No details about the ship’s design or onboard features were offered by Oceania Cruises, besides a promise from the line that the Sonata-class ships would be the most spacious in the fleet and feature the most guest amenities.

Fincantieri has long been the line’s construction partner. Three existing Oceania Cruises’ ships were built by the Italian yard — Oceania Marina, Oceania Riviera, and Oceania Vista, and a fourth, Oceania Allura, is in the final stages of construction and due to enter service in July 2025.

Read Also: Top 12 Best Cruise Lines for Adults

The newest ship sailing today, Oceania Vista, which debuted in 2023, and Oceania Allura comprise the two ships in the line’s Allura class. Oceania Allura’s inaugural 6-night sailing is set for July 18, 2025 from Trieste, Italy, to Athens.

Oceania Sonata Render
Oceania Sonata Render

The two ships slated to herald the line’s new Sonata class were announced by Oceania Cruises’ parent company, Norwegian Cruise Line Holdings (NCLH), in April 2024. 

Other ships in the fleet include four vessels in the Regatta class: Oceania Regatta, Oceania Nautica, Oceania Insignia, and Oceania Sirena.

Sonata Class Vessels Were Part of a Massive Ship Order

The order for the two Oceania vessels was part of a much broader agreement with Fincantieri that will ultimately bring eight new ships to the NCLH brands, which, in addition to Oceania, include Norwegian Cruise Line and ultra-luxe line Regent Seven Seas Cruises.

The massive ship order included four mega-ships for Norwegian Cruise Line, each roughly 200,000-gross tons and with a capacity for 5,000 guests. The ships are slated to debut in 2030, 2032, 2034, and 2036. No names have been divulged yet.

Two ships for the all-inclusive Regent Seven Seas Cruises were included in the order and will represent the new Prestige class. The first to debut, in 2026, will be Seven Seas Prestige. The second is due to launch in 2029 but its name has not yet been revealed.

The luxury ships are slated to weigh in at 77,000-gross tons and accommodate 850 guests.

NCLH’s announcement of its multiple ship orders included plans to renovate and upgrade its private island destination, Great Stirrup Cay.

Despite Pirate Worries, Carnival Will Always Rescue Refugees

It’s common knowledge that cruise lines have a legal obligation to render aid to refugees while at sea. Even if it wasn’t mandated, offering help is the moral and ethical thing to do – and could mean the difference between life and death.

Under Safety of Life at Sea (SOLAS), which is a set of international maritime standards, cruise ships must offer assistance as quickly as possible to other crafts that appear to be in danger. 

However, one recent guest of Carnival Paradise has complained that rescuing refugees might put the passengers onboard at risk in the event that the strangers aren’t as innocent as may appear.

“I read that passengers onboard the Queen Anne ship were told to take precautionary measures like turning off their cabin lights and closing their curtains due to the heightened risk of pirates,” she wrote to Carnival Ambassador John Heald on his public Facebook page. 

The guest was worried that a Carnival cruise ship might accidentally rescue dangerous pirates after Cunard Line’s Queen Anne took precautions to deter pirates while sailing in the Sulu Sea in March of 2025. 

But while pirate activity is still present in areas like the Philippines, the Indian Ocean, the South China Sea, and off the coast of West Africa, it’s much less common in the Western Caribbean – which is where the Fantasy-class ship has been sailing. 

“Carnival keeps plucking these people from the rafts and boats and bringing them onboard. I was on Paradise when this was done…What if they had been pirates or terrorists?” she continued. 

“Carnival put all their passengers at risk. Cruise on and let the Coast Guard deal with these people,” she asserted.

It’s not clear when the anonymous passenger was onboard, but the 2,124-guest Carnival Paradise most recently came to the rescue for five people in distress who were spotted on a small boat near Cuba on May 14, 2025. 

And in April of 2024, the 71,925-gross ton vessel made an even bigger rescue – this time saving 27 refugees while sailing off the coast of Cuba.

Carnival Won’t Stop Rendering Aid

Understandably, Heald was rather disturbed by the cruiser’s message and her lack of empathy for people in need – and he said Carnival would continue to help people in distress.

“Let me start by saying that I had to stop myself from saying that we are all doomed that people think like this,” Heald initially responded in a video for his Facebook followers.

“We have a commitment to rescue those in peril on the sea…What I can say is we will always rescue those in peril on the sea,” Heald confirmed.

Heald also tried to provide some reassurance to the perhaps misinformed cruiser that refugees are not simply given a free cruise or unlimited access to the ship.

Carnival Splendor Rescue
Carnival Splendor Rescue (Credits: Carnival & Michelangelo DeSantis)

Instead, the crew members follow strict security protocols while also providing their unexpected passengers with food, water, and any necessary medical care.

“Let me tell you that we have the very strictest rehearsed protocols and that we never let anybody that we rescue have free roam of the ship…We will never ever do anything but make sure that they’re safe and our guests continue to be safe as well,” he said.

Read Also: 15 Mistakes to Avoid on a Carnival Cruise

And to be clear, the Queen Anne sailing that spurred the passenger to send her concern to Heald never actually encountered pirates.

Precautions were taken out of an abundance of caution because the young ship was sailing in an area where pirates were known to be active, but passengers never saw pirates or were ever in any active danger.

Additionally, the last pirate attacks on cruise ships occurred more than a decade ago and were not successful – and security measures have only improved in the time since.

MSC Orchestra Experiences Issue at Sea, Following Cruise Cancelled

Every cruise traveler knows the spiel from the safety briefing, that fire is the most dangerous situation onboard a ship. Guests aboard MSC Cruises’ MSC Orchestra experienced that situation firsthand on Monday night and Tuesday, June 2-3, 2025.

The ship first had a very brief electrical fire, reportedly in an electrical panel in the ship’s engine room, followed by an extended power outage.

“Crew members were seen fleeing the area with blackened faces, and oxygen tanks were rushed to them,” one guest aboard the ship described.

Emergency response teams reacted immediately, including fire suppression teams, to ensure the safety of the ship and everyone aboard.

The ship’s captain did keep guests apprised with updates as much as possible, and while the ship was safe and no safety systems were immediately compromised, the situation did appear stressful and frightening.

MSC Cruises stated to Cruise Hive, “MSC Orchestra experienced a technical issue in the engine room during the early hours of Tuesday morning, which affected the electrical switchboard and resulted in smoke being generated in a specific engineering area of the ship. This was contained by the safety systems in the immediate area, this operation had no impact on other areas of the ship, including guest spaces. There are no reported injuries.

Smoke was reported as high as Deck 11 (the fire would have been on Deck 3). No guest injuries have been confirmed, nor have there been any reports of injuries to crew members.

It is unknown whether or not any guest-related emergency signals were sounded, but there does not appear to be any indication that travelers were called to their muster stations.

Following the initial incident, MSC Orchestra experienced a main power outage for several hours, which led to the ship remaining adrift during her 7-night Mediterranean itinerary.

Satellite tracking shows the ship had been adrift off the east coast of Corsica when the power failure occurred, as that is where the vessel drifted from her established route.

The ship was eventually able to resume sailing under her own power and reached Genoa, Italy, where she will now remain overnight as repairs are assessed.

The cruise line added,The ship has arrived in Genoa where it will remain for assessment and any necessary repairs. As such the embarkation of guests in Genoa today and Marseille tomorrow is cancelled. Guests have been contacted, and assistance is being provided, and appropriate refunds are being offered to impacted guests.

Read Also: MSC Cruise Ships By Age – Newest to Oldest

Guests have been informed that the next stop – Marseille, France – has now been cancelled. Guests due to embark the ship have likewise commented that they have been informed that their sailing is now cancelled, but these reports are not yet confirmed.

Cruise Hive has reached out to MSC Cruises in Italy for an official statement about the incident, but has not yet received a response. As this is a developing situation, stay tuned for more details as they are confirmed.

Fires and Power Outages

Small fires do occasionally happen onboard cruise ships. While frightening and dangerous, the highly trained crews are adept at responding immediately and managing all types of emergency situations.

Fire teams regularly drill for a variety of incidents and receive updated training frequently to ensure everyone is able to respond to emergencies confidently.

When a ship does have a small fire, such as reported onboard MSC Orchestra, a power failure is not uncommon, as systems are shut down and reset once they are deemed to be operating safely.

MSC Orchestra Cruise Ship
Photo Credit: Vytautas Kielaitis / Shutterstock.com

Typically, such power outages may only be a short time, and emergency backup power keeps ship functions running smoothly.

For this incident, guests on MSC Orchestra did report that a la carte restaurants were not open as expected for breakfast on Tuesday, June 3, but there has been no confirmation that any other restaurant, hotel, or entertainment options were impacted.

Almost exactly one year ago, a fire broke out aboard another MSC Cruises ship, MSC Armonia, as the ship was arriving in Marghera, Italy. Fire crews responded immediately to that incident and the fire was quickly extinguished without any danger to guests.

Small fires have occurred onboard a number of other ships in areas where such risks are greater, such as kitchens, laundry rooms, and engine rooms.

After a fire of any size, the affected ship will be carefully inspected and any necessary repairs made to ensure the vessel is completely seaworthy. Safety procedures and responses will also be evaluated and adjusted if needed.

Gangway Collapses on Holland America Ship as Mooring Lines Snap

Yet another cruise ship has been brutalized by high winds, causing mooring lines to snap and a dangerous gangway collapse.

The incident occurred aboard Holland America Line’s Westerdam on Friday, May 30, 2025, while the ship was visiting Ketchikan as part of a 7-night Alaska Explorer itinerary.

Guests onboard the ship shared their experiences and photos of the startling event, which include the gangway perilously hanging from the side of the vessel after it had disconnected from the pier.

So severe was the ship’s movement that the gangway looks to be a completely vertical ladder rather than a ramp from ship to shore!

At the time the gangway collapsed, wind gusts of more than 30 miles per hour were officially recorded. Ketchikan Daily News reports note that momentary gusts may have been as 60 knots (70 miles per hour).

Several of the ship’s mooring lines – the ropes that keep a cruise ship snug against the pier – snapped, which permitted the ship to move away from the dock. As the space widened, the gangway collapsed.

Fortunately, no one was on the gangway at the time and no injuries were reported related to the incident. Tugboats were used to hold the 82,305-gross ton ship in place as cranes lifted the gangway.

All equipment would have been inspected and replaced as necessary before guests would be permitted to use it again. All guests were able to reboard the vessel later in the day, and Westerdam departed Ketchikan with no anticipated delays to her itinerary.

Collapsed Gangway in Ketchikan
Collapsed Gangway in Ketchikan (Photo Credit: Anna and Joe’s adventures)

The ship had departed Seattle, Washington on May 25 and had already visited Juneau and Sitka, as well as enjoyed scenic cruising through the Tracy Arm Fjord.

Ketchikan was her final port of call in the Last Frontier before a brief visit to Victoria, British Columbia on May 31 and returning to Seattle on Sunday, June 1.

More Gangway Mishaps Recently

In recent days, there have been a rash of gangway and mooring line incidents in different ports of call.

On Saturday, May 31, MSC Cruises’ MSC Seascape broke free while docked at MSC Ocean Cay, the cruise line’s private island in the Bahamas. A sudden squall snapped the lines and, as with Westerdam, the gangway fell into the water.

The day before – Friday, May 30 – Norwegian Cruise Line’s Norwegian Epic had a similar incident in Catania, Italy. As that ship’s gangway collapsed, a female guest fell into the water and her husband jumped in after her as a rescue effort. Both guests received minor injuries.

Strong winds and heavy gusts were also factors in that incident.

Crossing a cruise ship’s gangway when visiting a port of call – whether heading out to explore or returning to the ship after an exciting day – may seem simple, but guests should always be alert to their surroundings and watch their footing carefully.

Local Police help After Norwegian Epic Breaks Free From Moorings
Local Police help After Norwegian Epic Breaks Free From Moorings (Photo Credit: ANSA)

Using handrails is also essential to keep one’s balance on sometimes moving or slippery surfaces.

Read Also: Can a Rogue Wave Sink a Cruise Ship?

Crew members are always on hand at the gangway monitoring conditions and will temporarily stop guests from using the gangway if it seems to be moving too much or if there are any safety risks.

The mooring lines that keep ships in place are sturdy and strong, but sudden wind gusts can strain the lines too much and the ropes occasionally give way. While multiple ropes are in place for every vessel, as one rope snaps, the extra strain may be too much on remaining lines.

When cruise ships begin to drift, emergency measures are put in place to bring the massive vessels back under control as quickly and safely as possible while new lines are firmly attached.

In some cases, it may be necessary for ships to remain away from the dock until weather conditions are calmer, such as happened with Carnival Cruise Line’s Carnival Magic in Jamaica in February 2024.

While the mooring lines held in that incident, the ship impacted the pier and had to move away for several hours until the weather settled.

Carnival Clarifies a New Type of Prohibited Fan in Certain Venues

As Carnival Cruise Line has begun placing “Have Fun. Be Safe” guideline letters in guest staterooms to remind guests about key points of the expected code of conduct, some guests have noted a confusing restriction.

The letter specifically notes that handheld fans are now prohibited in certain venues.

“For safety reasons, handheld fans are not permitted in the nightclub or on any indoor dance floor,” the restriction reads.

The exact type of handheld fan has not been clarified, which has led to significant confusion. Guests have reached out to John Heald, Carnival’s official brand ambassador, about which fans, precisely, are now restricted.

“I see the new rule about handheld fans… Are we talking little mini electric fans that people walk around with nowadays or like the ones you open and wave in front of your face to cool off?” one guest asked.

Other guests have asked similar questions. To be fair, “handheld” could be interpreted as a very broad term covering battery-operated fans, misting fans, collar fans, solar-powered fans, stroller fans, fans attached to caps or hats, or even waist clip fans. All of these types can be handheld very easily.

While Heald does simply quote the new restriction reminder letter, he later qualifies which type of fans are prohibited more carefully.

“These are the handheld fans, not the electric mini ones,” he noted.

Specifically, the “clack” fans or folded fans that are manually opened and closed are the ones now prohibited in onboard nightclubs or on indoor dance floors.

It is not clear whether or not these fans can still be used on the outdoor Lido Deck dance floor during deck parties. Because the restriction is intended to ensure all guests are safe while enjoying line dances, however, it is unlikely that Carnival would permit the fans for deck parties.

If guests are simply enjoying their own personal cool breeze, however, the fans are not prohibited. They can be a convenient accessory for summer cruises, especially on Caribbean or Mexico itineraries where temperatures may soar in the summer months.

Why the Sudden Fan Ban?

The new ban on handheld folding fans comes due to the popularity of the “Boots on the Ground” line dance that has skyrocketed in recent weeks.

The catchy tune has been featured in a TikTok dance challenge, which includes moves with popping or snapping fans in time with the beat at different points in the dance.

First released in 2024, the song gained much greater acclaim with the TikTok challenge in April 2025. Celebrities, political figures, news anchors, and more have joined in the craze, including former First Lady Michelle Obama, former Vice President Kamala Harris, Beyonce, police departments, graduating classes, work groups, and more.

Dancing With Folding Fan
Dancing With Folding Fan (Photo Credit: Zamrznuti tonovi)

While it can be amazing fun to participate in line dances – especially during Carnival Cruise Line’s epic parties – the close quarters of the crowds can make fan embellishments dangerous.

I’ve been elbowed, kicked, hip checked, and stepped on in various Carnival deck party line dances, even without fans. It’s all in good fun, and the more people who join in the dances, the more fun the parties can be.

A fan, however, could easily strike someone in the face, causing severe injuries with sharp edges or corners. That is not the way anyone wants to spend their cruise vacation.

Read Also: Carnival Clarifies Rule on Two Sleep Aids Including Fans – Banned or Not?

Will the ban on these foldable fans last? Undoubtedly it will be enforced as long as the dance craze continues, just to be sure everyone onboard can join in parties and dancing without risking injury.

In the meantime, guests will have to enjoy the Cupid Shuffle, Electric Slide, Wobble, Cha-Cha Slide, and other line dances – my favorite? The Macarena! – at the different deck parties, no fans permitted.