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Cruise Guest Dragged Off Excursion Over Missing Wrist Band

When taking a Carnival shore excursion to Blue Lagoon Island in the Bahamas, the rules are simple: No wristband means no entry. However, one stubborn cruise guest who didn’t possess this accessory wasn’t taking no for an answer until she was forcibly removed by security.

Over Easter weekend, Carnival Glory was making a routine call on Nassau, Bahamas – which is a staple on all of the current 3 to 4-night itineraries that she is currently operating out of Port Canaveral, Florida.

For many cruisers, one of the perks of visiting Nassau is that it serves as a gateway to Blue Lagoon Island – which is only a three mile (or 35 minute long) ferry ride away.

The island is home to a private beach and a variety of wildlife encounters, such as swimming with dolphins, snorkeling with sharks and stingrays, and meet and greets with sea lions.

But in order to visit the island, guests must first book the shore excursion through Carnival and have to wear a wristband in order to board the ferry – which serves as proof of payment for the crew members.

However, one woman managed to sneak onboard the ferry without a wristband – and refused to leave once she got caught. The confrontation lasted for over an hour before two security officers carried her off the boat.

@heyitscrystaltoo

We’re stuck on the boat for 1.5 HOURS because one lady snuck on without a wristband and REFUSED to get off. Carnival excursion turned hostage situation?? You can’t make this up. #CarnivalCruise #BlueLagoon #ExcursionGoneWrong #CruiseLife #VacationDrama #Storytime #TravelFails #BoatDrama #WristbandWars #CruiseProblems

♬ original sound – heyitscrystaltoo

“We’re stuck on the boat for 1.5 HOURS because one lady snuck on without a wristband and REFUSED to get off. Carnival excursion turned hostage situation?? You can’t make this up,” one witness, who goes by @heyitscrystaltoo on social media, shared on her TikTok.

The scene caused by the uncooperative cruise guest came after her fellow passengers already waited over an hour in line before they were able to board the ferry – with the added delay eating into their beach day and wildlife excursions that they paid for.

The non-offending passengers were also forced to wait in hot weather, which made the delay extra uncomfortable. According to the TikToker, another passenger even had a heat-induced Asthma attack.

What Really Happened?

At this time, it’s not clear if the woman in question intentionally left her wristband behind or not – or if she was even entitled to one.

However, there are only two possible scenarios. Either a mistake was made and she wasn’t given a wristband (or lost it), or she never actually booked and paid for the excursion – which is an offense that could get her banned from the cruise line.

The woman was traveling in a group of three, and a small child that appears to be her son is seen wearing a green wristband in a second TikTok – though his wristband could have been from another activity, too.

Excursion Cruise Passenger Refuses to leave
Excursion Cruise Passenger Refuses to Leave (Credit: @heyitscrystaltoo)

According to witnesses, the woman was adamant that she had paid for the excursion and would not leave, and that she would seek legal action against Carnival if she was forced out.

That said, it’s not clear why she wouldn’t then present her proof of payment in the form of an email confirmation or the HUB App on her phone.

Read Also: 10 Worst Cruise Fails You Can Prepare For

“She was determined that she was not getting off this boat. Security came, asked her to leave, and she just kept saying ‘I’m not getting off of the boat’ over and over again. Her little boy was begging her to get off the boat, and then the little boy just walked away, and broke down and started crying,” the TikToker explained.

While she could have left the ferry peacefully when she was first asked to do so and sorted out any miscommunication with the cruise line calmly, the woman’s non-compliance surely resulted in consequences.

In addition to a potential cruise ban, she also could have been hit with a $500 fine for her behavior per Carnival’s Code of Conduct – which is much more than just paying the $94.99 adult cost (or $84.99 child cost) to visit Blue Lagoon through the shore excursion.

It’s unclear if the other guests, who were forced to wait in the heat, have been compensated for the uncomfortable delay or not.

Major Fire Devastates Downtown Nassau Next to Cruise Port

It’s rare that a day goes by without multiple cruise ships docked in the capital of the Bahamas, but visitors to Nassau will need to be cautious in the next few days in the aftermath of a massive, devastating fire.

According to the Nassau Guardian, the blaze broke out shortly before 9 p.m. on Thursday, May 1, 2025 at Victoria Court near Bay Street and Elizabeth Avenue, less than 500 yards east of the cruise ship pier.

Local residents and business owners shared frantic videos on social media as the fire advanced, pleading for fire truck responses and help.

“Where’s the fire trucks? It’s been an hour! More than an hour, no fire trucks!” one woman was yelling in a video shared by Manila Grill, a popular Filipino restaurant nearby. “We need help! Those who have connections, please call the fire trucks!”

Emergency sirens could be heard in the background, but by that time, the upper stories of the building were fully engulfed. Residents had evacuated as best they were able, bringing as many possessions as they could with them.

The massive structural fire gutted several buildings, including nearby apartments, and is believed to have started in an abandoned building. The cause of the fire is not yet known, nor is it clear whether or not any injuries resulted from the blaze.

Residents in the area reported several “loud booms” as the fire spread. This has not yet been explained, but is not uncommon as fires encounter transformers and other equipment.

Local firefighters battled the fire for several hours before it was contained. To assist the efforts, emergency resources were diverted from Lynden Pindling International Airport, 10 miles away.

At 6 a.m., the area was still burning, though much less violently, and firefighters continued to work to put out the remaining hot spots. The entire area remains closed.

Police have begun an investigation of the incident, and drivers are urged to avoid the area as that investigation is underway.

Are Cruises Impacted?

Five cruise ships from four different lines are planned to dock in Nassau on Friday, May 2 – Norwegian Gem, MSC Seascape, Disney Dream, Carnival Celebration, and Carnival Freedom.

Carnival Cruise Line’s official Brand Ambassador, John Heald, commented on the fire early in the morning as Carnival’s ships were due to arrive.

“People are asking if this will change the itineraries to their cruise. Firstly, let me say how very sorry I am to read about this fire and I hope everybody is OK,” he said. “As far as any changes, there are none at the time of me writing this, but I’m sure if there are Chief Chris and his team will let everyone know.”

Cruise Ships Docked in Nassau, Bahamas
Cruise Ships Docked in Nassau, Bahamas (Photo Credit: Sven Hansche)

Just before 9 a.m. on Friday, satellite tracking data and port webcams show that Disney Dream, Carnival Celebration, and MSC Seascape have all arrived as planned, and Carnival Freedom is en route for a later arrival. The ship was not scheduled to arrive until 10 a.m., so this is normal.

Read Also: When Is the Best Time to Cruise to the Bahamas?

Norwegian Gem, however, does not appear to be visiting Nassau on Friday after all, but her itinerary has been updated for a Saturday, May 3 visit.

In the meantime, Oasis of the Seas is shown docked in Nassau – a port change after Labadee was removed from the ship’s original itinerary.

It is unlikely that the fire will impact cruise itineraries, as the cruise port was not involved in the blaze and has not been damaged. Smoke is hanging over the area and will likely remain that way for several days.

Some shore excursions may be slightly impacted for city tours or driving routes, but such changes will likely be minimal. If tours are unable to be operated, booked guests will be notified as necessary.

Throughout the weekend, additional ships from Disney Cruise Line, Carnival Cruise Line, Margaritaville at Sea, and Royal Caribbean are expected to call in Nassau.

Carnival Throws Epic Party Celebrating 15 Years of Sailing From Seattle

On May 1, 2025, Carnival Cruise Line celebrated its 15-year anniversary sailing out of the Port of Seattle.

To ring in this momentous occasion, a party was held on the 2,260-passenger Carnival Luminosa as it arrived at the port ahead of the 2025 Alaska cruise season.

This event showcased how Carnival has formed strong ties to the Seattle community, as cruise tourism has boosted the local economy.

During the celebration, several Carnival representatives welcomed local leaders and port officials as well as sharing their appreciation for the continuous and successful partnership.

Then, Carnival Cruise Line announced it would be donating $20,000 to FareStart — which is a Seattle-based nonprofit that helps to provide nutritious meals, career pathways, and even free job training to individuals in need.

“Seattle has been instrumental in helping us grow our Alaska cruise offerings, and we’re proud to support local organizations like FareStart that make such a positive impact in the community,” said Christine Duffy, President of Carnival Cruise Line.

In an effort to give back to communities where it operates, Carnival’s donation will directly support FareStart’s Mobile Community Market, which will sponsor 800 vouchers for local families that will be able to use them to buy fresh produce and pantry staples.

Throughout the past 15 years, Carnival Cruise Line has worked closely with the Port of Seattle by supporting initiatives such as implementing shore power usage and expanding cruise offerings.

Recently, Carnival added round-trip voyages to Hawaii from this port — giving cruisers tropical destinations to choose from beyond exploring the Pacific Northwest, Alaska, and Canada.

The 88,500 gross ton Carnival Spirit kicked off the cruise line’s sailings out of Seattle in the summer of 2010, and this ship just returned to the port last month for yet another summer season.

The arrival of Carnival Luminosa in Seattle on May 1 was the conclusion of a 28-day trans-Pacific repositioning cruise. The ship was previously at its other seasonal homeport located in Brisbane, Australia.

Carnival and Seattle Party
Carnival and Seattle Party

Carnival Luminosa and Carnival Spirit will be the only two Carnival Cruise Line vessels deployed in Seattle for this cruising season.

Both ships will offer week-long itineraries, visiting destinations such as Skagway, Juneau, and Ketchikan in Alaska as well as Victoria, British Columbia.

With cruises out of Seattle becoming more popular than ever as Alaskan cruises are high in demand, 2025 is set to be a busy year for these two vessels.

Ongoing Agreements with Carnival Cruise Line

Beyond just the 15-year-long relationship, Carnival Cruise Line and the Port of Seattle are currently almost a year into a 10-year-long berthing agreement.

Announced on June 25, 2024, the Port of Seattle Commission agreed to give the cruise line preferential privileges at the city’s two dedicated cruise terminals.

The deal will continue through 2033, and there is also an option for Carnival Corporation to extend for five additional years.

Carnival Luminosa in Seattle
Carnival Luminosa in Seattle (Photo Credit: Ian Dewar Photography)

With eight major cruise lines sailing out of this port, access to docking and even terminals can be limited — especially during the summer.

That being said, the partnership between Carnival and the Port of Seattle gives the cruise line priority access to this ideal homeport for Alaskan cruises.

This deal also extends to Carnival’s sister companies — including Princess Cruises, Holland America Line, and Cunard Line.

Throughout the past 15 years, the relationship between Carnival Cruise Line and the Port of Seattle has continued to blossom.

With the ongoing agreements and the dedication to the community shown time and time again by Carnival, this partnership is surely one that is built to last, as it is truly mutually beneficial.

Vancouver Braces for Season of Near-Daily Cruise Arrivals

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Vancouver’s Canada Place cruise terminal may have welcomed its first ship of 2025 on March 5, but the port is bracing itself for a surge of passengers that will begin disembarking from major cruise ships between May and September.

As the Alaska cruise season begins, the Port of Vancouver anticipates more than 1.2 million passengers will arrive via more than 300 ships.

In fact, cruise ships are scheduled to call nearly every day now through the end of September, often with multiple vessels docked on weekends.

Port officials say that as many as 50,000 passengers will pass through the terminal between Friday and Monday on peak weeks.

“We’re thrilled to be embarking on another successful season for Vancouver’s thriving cruise sector, with more than a million passengers expected to pass through Canada Place in coming months,” said Chance McKee, cruise account representative at the Vancouver Fraser Port Authority.

The port estimates that each ship visit contributes more than $3 million in direct spending in the local economy, with Holland America Line guests specifically expected to spend nearly $18 million at the city’s restaurants, shops, and attractions.

The cruise line has 74 cruises operating from Vancouver this year with four ships based in the city the first week of May 2025.

“Vancouver is one of the premier hubs from which our ships explore Alaska,” said Bill Fletcher, Holland America Line’s senior director of sales enablement.

Added Budd Darr, president and CEO of Cruise Lines International Association, “Vancouver is one of the premier gateways to the breathtaking beauty of Alaska and the start of the 2025 cruise season is an exciting milestone.”

To manage the impact of passenger arrivals, the City of Vancouver is testing a new one-way vehicle flow along Canada Place outside the terminal to ease congestion.

The port is also adding more staff to help with guest questions and logistics.

Busy 2025 Season Underway

Although the surge in traffic will be great, Vancouver’s Canada Place’s passenger count will be slightly less than last year.

In 2024, the cruise terminal experienced a record-breaking season, welcoming 1.32 million passengers and hosting 327 cruise ship calls between March 11 and October 29.

That season hit a new high for the port, with 80,000 more guests compared to the previous year.

This year, the port’s season started on March 5, 2025, when the 1,750-passenger Disney Wonder, operated by Disney Cruise Line, arrived at its West Berth.

Port of Vancouver
Port of Vancouver (Photo Credit: Elena_Alex_Ferns)

It took another month before other cruise lines followed suit, with Holland America Line’s 2,650-guest Koningsdam arriving on April 5. The ship returned two more times in April and now is on a series of voyages to Alaska through October 4, 2025.

Read Also: 10 Must-Know Things About the Vancouver Cruise Terminal

The port will have 42 days where its East, North, and West Berths will all be filled, and Vancouver will welcome Norwegian Cruise Line’s Norwegian Jade, Silversea Cruises’ Silver Moon, Oceania Cruises’ Ocean Riviera, Seabourn’s Seabourn Quest, Viking Cruises’ Viking Venus, and Royal Caribbean’s Anthem of the Seas for the first time.

The residential cruise, Villa Vie Odyssey, will also make a maiden call in the port.

Additional cruise lines that will visit the port include Explora Journeys, Celebrity Cruises, Crystal Cruises, Regent Seven Seas, and several expedition lines.

Although the peak season will end in September, Canada Place is scheduled to see ships into October, with Princess Cruises’ 2,000-guest Coral Princess the last passenger ship departure of 2025.

Two Royal Caribbean Ships Will Sail Down Under During Summer 2026-27

Royal Caribbean has been shifting its focus to providing more weekend escapes for its Caribbean cruisers. Now, the cruise line has announced it will be creating more short itineraries for its Australian passengers.

Revealing its full lineup for the 2026-27 season in Australia, Royal Caribbean is bringing back its Quantum of the Seas and Anthem of the Seas to Brisbane and Sydney, respectively.

The new season includes nearly 50 departures between October 2026 and April 2027, with cruises ranging from 3-night weekend getaways to an ambitious 25-night transpacific journey.

The cruise line says the expanded schedule is designed to offer more frequent and flexible options for Australian travelers.

“Australians know they can trust Royal Caribbean for getaways that combine convenience with nonstop adventure,” said the cruise line’s Vice President and Managing Director for Australia and New Zealand Gavin Smith.

“This season, we’re continuing to raise the bar with more short getaways, weekend departures, and more ways to maximize island time across the top destinations of the South Pacific,” he continued.

The lineup begins with the 4,905-passenger Quantum of the Seas returning to Brisbane for its fourth season, offering 28 cruises between 3 and 8 nights.

Itineraries include calls to Noumea, New Caledonia, and Port Vila and Mystery Island, Vanuatu, with a pair of 9-night sailings timed around Christmas and New Year’s.

Closer to home, Queensland’s Airlie Beach and Cairns are also featured, giving Aussie guests a chance to explore the Great Barrier Reef without leaving the country.

For travelers who prefer to sail from Sydney, the 4,180-passenger Anthem of the Seas will operate 21 cruises between 3 and 11 nights.

Options include 4-night sailings to Hobart, Tasmania, as well as longer cruises to New Zealand ports like Wellington, Napier, Dunedin, and Milford Sound.

A new 9-night New Zealand itinerary, for example, will take passengers to Picton, Lyttelton (Christchurch), Dunedin, and Dusky Sound.

The most notable new addition to the schedule is a 25-night repositioning cruise that departs Los Angeles on September 26, 2026, and sails across the Pacific to Brisbane on Quantum of the Seas.

The itinerary includes stops in Hawaii, French Polynesia, and for the first time in Royal Caribbean’s Australian schedule, Catalina Island off the coast of California.

“With the variety of short and more getaways in 2026 and 2027, every type of holidaymaker can make the most of their travels and without compromise,” added Smith.

Doubling Down Down Under

The move to offer more Australian cruises follows the demise of P&O Cruises Australia, which moved its ships to the Carnival Cruise Line brand, upping the competition for fun-filled short and week-long voyages.

The 168,666-gross-ton Quantum of the Seas’ 2026 schedule will kick off on October 22, 2026, with an 8-night roundtrip journey to Vila and Mystery Island, Vanuatu, and Noumea.

Its 7-night South Pacific option leaves Noumea off the lineup, while the Queensland cruise visits Airlie Beach, Cairns (Yorkeys Knob), and Willis Island, Australia.

Quantum of the Seas arrival in Brisbane 2024
Quantum of the Seas arrival in Brisbane 2024 (Photo Credit: Royal Caribbean)

For shorter excursions, passengers can choose from a 3-night “Sampler” that spends 2 days at sea, or a 4-night roundtrip voyage to Airlie Beach.

The vessel, which was recently refurbished in the fall of 2024, is scheduled to complete the summer season on April 11, 2027.

Check Out the Cruise Boards: Cruising Australia

Meanwhile, Anthem of the Seas, which just finished its own dry dock in April 2025, will make a return for winter 2026 through spring 2027.

Its quick-sail options also feature a 3-night roundtrip “Sampler” sailing that spends time at sea.

The 4-day journey to Hobart is just that, while the 8-night Queensland sailings will cruise to Willis Island, Cairns, and Airlie Beach.

The vessel’s longest cruise will be 11-night sailings to New Zealand, calling in Picton, Napier, Wellington, Christchurch, Dunedin, and Dusky Sound.

The 168,666-gross-ton Anthem of the Seas will begin its summer on October 30, 2026, and end on March 5, 2027.

Port Canaveral Moving Ahead With Ambitious Growth Plans

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The fast-growing Port Canaveral, the second-busiest US cruise port behind Miami, has detailed more improvements under way or soon to begin as part of its Port Canaveral Advantage plan.

With an investment of nearly $500 million, the port will receive a slew of infrastructure upgrades to its cruise and cargo operations, a May 1, 2025 update from port officials states. 

The cruise industry is the major economic player at the port and accounts for the lion’s share, about 58%, of its total operating revenue. In 2024, that number was $156 million.

Also last year, Port Canaveral reported 7.6 million cruise passenger movements, including homeport embarkations and debarkations, and single-day ship calls. The number is predicted to climb to  8.4 million in 2025, with revenue topping $175 million.

Port Canaveral has been a driving force for the Central Florida economy for over seven decades, and the continued prosperity of our Port community depends on our continued success,said Capt. John Murray, CEO of Port Canaveral

As we look ahead to the future, our challenge is balancing the business demands we have today while positioning ourselves for continued growth,” Murray added.

Among the initiatives planned is an expansion of the existing Cruise Terminal 5, adding a Cruise Terminal 6 and increasing its size by 65% to allow the accommodation of larger ships. The expansion is slated to take about 16 months, and construction will not impact ongoing ship operations.

The port announced in 2024 that it would create Cruise Terminal 6 at its North 8 berth space, which would be made available to various cruise lines. Cruise Terminal 5 is mostly used by Royal Caribbean ships.

Along with expanding Cruise Terminal 5, the port’s growth plan includes enhancing Cruise Terminal 10. The project is in its early stages and a feasibility study is scheduled to be finished in June 2025.

Port Canaveral Cruise Terminal 1 Rendering
Port Canaveral Cruise Terminal 1 Rendering

The goal of these terminal changes is to provide space and capacity to accommodate mega-ships up to 1,200 feet long. For reference, the largest cruise ship sailing today, Royal Caribbean’s Icon of the Seas, is 1,196 feet long.

Other improvements detailed in the port’s five-year planning guide are exterior enhancements at Cruise Terminal 1. Starting in May 2025, new walkways, lighting, and landscaping will be added, along with parking garage updates.

Port on Track to Host 1,000-Plus Ship Calls in 2025

In 2025, 16 ships will homeport at Port Canaveral, representing 1,030 total ship calls, including 918 by homeporting ships and 112 calls. Carnival Cruise Line is among the big players at the port, with four ships based there year-round — Carnival Freedom, Carnival Glory, Mardi Gras, and Carnival Vista — and one seasonally based, Carnival Venezia.

Read Also: Port Canaveral Cruise Port – Piers, Terminals, and Getting Around

All of the major cruise lines have a homeport presence at Port Canaveral, including Disney Cruise Line, Royal Caribbean, Celebrity Cruises, MSC Cruises, Princess Cruises, and Norwegian Cruise Line.

Norwegian Cruise Line is the latest to deploy a new-build to Port Canaveral. On April 26, 2025, Norwegian Aqua arrived at the port for her seasonal voyages to the Caribbean. 

Royal Caribbean will be next to base a new-build at Port Canaveral when Star of the Seas, second in the Icon class, launches in August 2025.

The year got off to a roaring start for Port Canaveral, which in March reported a monthly record of 925,994 cruise passenger movements. The number reflects a 16% spike over March 2024.

Two Norwegian Cruise Ships Upgraded Before Launch of Summer Season

Norwegian Cruise Line is sprucing up two of its ships before the start of the 2025 summer season, with one vessel soon to emerge from a dry dock renovation and the second about to enter dry dock.

Both ships, Norwegian Epic and Pride of America, will increase guest capacity by adding staterooms and will receive improvements to multiple public areas.

Norwegian Epic, known for pioneering the concept of studio cabins for solo travelers when she entered service in 2010, is currently undergoing a three-week dry dock and will resume operations in Europe on May 8, 2025.

Pride of America, which launched in 2005 and is the industry’s only ship that sails inter-island Hawaii voyages year-round from Honolulu, is poised to enter dry dock on May 3, 2025 and emerge on May 31, 2025.

“Delivering the best vacation experience for our guests, where they have the freedom and flexibility to do more of what they love is and will always continue to be our goal,said David J. Herrera, president of Norwegian Cruise Line.

By listening to guests’ feedback, we are excited to provide them with more to do on board starting this summer as Norwegian Epic sets sail for Europe and Pride of America continues to offer the world’s only seven-day inter-island Hawaii voyages departing from Honolulu 52 weeks out of the year,Herrera added.

Upgraded Vibe Beach Club
Upgraded Vibe Beach Club

Norwegian Epic’s dry dock, which was scheduled in 2023, will impact youngsters and adults alike. The ship’s adult-only Posh Beach Club will be replaced by the line’s popular Vibe Beach Club, and be expanded to feature another hot tub, private cabanas that guests can rent, and more lounge chairs.

For children, the ship’s Aqua Park will be upgraded and will replace the Splashgolf area. Eight staterooms will be added to Norwegian Epic, with some created as ocean view cabins and some as balcony cabins.

When she re-enters service on May 8, 2025, the 4,100-guest ship’s first sailing will be a 6-night “Mediterranean: Italy, France & Spain” voyage roundtrip from Rome and calling at Naples and Livorno, Italy; Barcelona; and Cannes, France.

The ship will then begin a series of 9- to 11-night cruises featuring destinations in Italy, Greece, and France. An 11-night itinerary departing on September 11, 2025, roundtrip from Rome, is due to visit Santorini, Athens, Mykonos, and Argostoli, Greece; along with Valletta, Malta; Messina, Sicily; Cannes, France; and Naples and Livorno, Italy.

Starbucks, More Staterooms Coming to Pride of America

When the 2,500-guest Pride of America emerges from dry dock she will have 12 more club balcony suites and three additional inside cabins.

Coffee lovers will be glad to know the ship will have a Starbucks location in the Capitol Atrium, and sports enthusiasts can enjoy the new pickleball court that will be added to the outdoor sports area.

Starbucks on Pride of America
Starbucks on Pride of America

Read Also: Norwegian Cruise Line vs. Royal Caribbean – The Differences

Spaces for the ship’s youth clubs also will be impacted by the renovation, which was announced in 2024. The Splash Academy, for kids 3 to 12, and Entourage, the teen area, both are being moved to the location previously home to the library, internet cafe, and chapel.

The library, along with a card room, will move to a space formerly occupied by the Shuffles Card Room.

Pride of America will resume her weekly inter-island voyages on June 7, 2025, sailing roundtrip from Honolulu and calling at the islands of Maui, Kauai, and the Big Island.

The ship holds an enviable position in the Hawaiian Islands, since she is the only vessel able to call at multiple US ports without first having to call at an international destination. The ship can operate directly between the islands because she is US flagged.

Two More Outbreaks on Separate Holland America Line Ships

It has not been a pleasant year for more than 600 guests aboard Holland America Line ships, with six separate gastrointestinal illness outbreaks reported to the US Centers for Disease Control and Prevention (CDC) in just four months.

Two new outbreaks have been reported in just the past few days, aboard Zuiderdam and Eurodam. While this is Zuiderdam‘s first outbreak of 2025, Eurodam had a previous outbreak just two months ago.

Zuiderdam has reported 55 guests out of 1,149 currently onboard with diarrhea, along with 14 of the ship’s 751 crew members. These totals are 4.8% of guests and 1.9% of crew members.

Meanwhile, aboard Eurodam, 64 guests out of 2,038 (3.1%) and 12 crew members out of 830 (1.5%) have reported diarrhea, vomiting, and abdominal cramps.

Cruise ships operating within US jurisdiction – calling at US ports or sailing to or from US homeports – must report any outbreaks to the CDC when more than 3% of either guests or crew members report such symptoms.

Zuiderdam is currently sailing a 125-night Grand World Voyage that departed Port Everglades in Fort Lauderdale, Florida on January 4.

The ship has since passed through the Panama Canal, sailed along the Pacific coast of South America, crossed the Pacific to French Polynesia, visited New Zealand and Australia, continued on to Indonesia, Singapore, India, Thailand, and Africa, moved up the Dark Continent’s Atlantic coast to the Mediterranean, and is now heading for San Juan, Puerto Rico.

Frankly, having just 55 guests reporting such illness symptoms in more than three months is quite extraordinary, but regulations must be followed.

The causative agent aboard Zuiderdam has not been identified, though testing is undoubtedly underway to determine if there is a specific cause.

Because the illnesses are cumulative throughout the entire voyage, it is possible that different cases have been weeks – even months, with such a long world cruise – apart. Different impacted guests may be suffering from a variety of causes of very similar symptoms.

The situation aboard Eurodam is significantly different, as the current sailing is much shorter. The ship departed Fort Lauderdale on April 12 on a one-way repositioning cruise to Vancouver, Canada, in preparation for the Alaska season.

Along the way, Eurodam has visited port in Colombia, Costa Rica, Guatemala, Mexico, and California, as well as passed through the Panama Canal. She will arrive in Vancouver on Friday, May 2.

Norovirus has already been identified as the causative agent aboard Eurodam, the same as the ship’s earlier outbreak in February. The two outbreaks are not likely related, however, with so much time between the required reports.

Onboard each ship, enhanced cleaning measures are being taken to minimize any further spread of the illnesses, and guests and crew members reporting symptoms are being isolated.

Why Are So Many Holland America Line Ships Affected?

While the new outbreaks are not related – either to previous outbreaks or each other – the sheer number of outbreaks on Holland America Line ships might be concerning.

In addition to these outbreaks – Zuiderdam and two aboard EurodamRotterdam has also seen two outbreaks in 2025, one in March and one in February. Volendam is the other ship impacted with an outbreak reported in January.

Other than Zuiderdam where the cause is still unknown, all outbreaks have been confirmed as norovirus.

Holland America's Zuiderdam Cruise Ship
Holland America’s Zuiderdam Cruise Ship (Photo Credit: Miro Vrlik Photography)

Across all cruise lines reporting to the CDC, a total of 16 outbreaks have been reported in 2025. Of those, one is presumed ciguatera, one is E. coli, two are yet unknown, and all the rest are norovirus.

According to the CDC, norovirus is the leading cause of vomiting and diarrhea in the US, with more than 2,500 outbreaks reported annually. The disease is most prevalent from November to April.

Looking at cruise ship outbreaks from November 2024 through April 2025, a total of 20 norovirus outbreaks have been reported. Zuiderdam, Rotterdam, and Eurodam all reported outbreaks in late 2024.

Read Also: 10 Reasons Why Cruise Ships Are Not Floating Petri Dishes

So, should Holland America Line guests be concerned? When all of the cruise line’s 2025 outbreaks are added together, 5.2% of guests (and 1.6% of crew members) on impacted ships have been affected with the less-than-pleasant symptoms.

This means that 94.8% of travelers have had smooth sailing on their various voyages – better odds than any casino games!

MSC Cruises Boosts Family Fun Offerings for Summer Season

Family fun will take center stage aboard MSC Cruises’ ships in summer 2025, when a slew of new activities, including game shows, dance events, parties, and parades will be introduced to the line’s fleet.

The new line-up of activities caters to all age groups, from youngsters to teens and adults. The line’s “Doremiland” — the kids’ club that offers age-appropriate, supervised programs, is being enhanced to feature new experiences.

Also, as the summer season gets under way in June, guests can look forward to an expansion of MSC Cruises’ partnership with LEGO, as the LEGO Family Game Show will now be offered on all ships. The popular game was launched aboard the new MSC World America when she officially entered service on April 9, 2025.

In the game, youngsters and their parents compete to build creative structures using LEGO bricks. Also, a new LEGO event, the LEGO Family Parade, will be featured on seven of the line’s ships, including MSC World AmericaMSC World EuropaMSC VirtuosaMSC BellissimaMSC SeashoreMSC Seascape, and MSC Meraviglia.

Guests will be invited to join the parade, along with seven LEGO mascots, as it proceeds along the ships’ public spaces.

With MSC Cruises being a family-owned company, we know what it takes to keep the whole family happy on vacation with our multiple-award-winning ‘Doremiland’ kids and family program, tailored entertainment activities and facilities, original game shows, amusement, cinema and waterparks for the youngest of guests through to teens,said Matteo Mancini, family entertainment development officer for MSC Cruises

“This summer, we are taking it to the next level, combining technology with engaging activities to create truly memorable experiences,” Mancini added.

Doremiland has structured activities for various age groups, starting with babies at 6 months old to teens up to 17. The Baby Club Chicco is geared to babies up to 2 years old; Miniclub Lego for 3 to 6-year-olds; Juniors Club Lego for 7 to 11-year-olds; Young Club for those 12 to 14; and Teens Club for 15 to 17-year-olds.

Dance Events, Parties Set to Debut For Teens and Adults

Several notable changes are being readied for the Teens Club, which will offer an expanded sports program along with a teen-focused quiz show and a teen disco.

Read Also: My First Impressions from Aboard MSC World America

In fact, music will be a big part of the family fun experience this summer, as the line will roll out the Doremix Family Disco. The dance party geared for the whole family will feature the mascot, Doremi, as a disc jockey. There will be age-based competitions, all judged by Doremi.

LEGO Parade on MSC World America
LEGO Parade on MSC World America (Photo Credit: Catie Kovelman / Cruise Hive)

Game shows set to debut will include Boxes and MSC Boom, both with exciting competitions where guests can win prizes.

New for adults in 2025 will be the Golden Party, which will join existing adult parties such as the White Party, where guests are invited to wear white clothing; the Glow Party, where passengers wear something that will glow under black lights; and the Sunshine Party, celebrating the music of the 60s, 70s, and 80s.

Returning programs for all ages include the cruise line’s Guinness World Records activities, offered on 16 of the line’s 23 ships. The events, which launched in 2023 and were expanded in 2024, provide chances for guests to attempt to break various world records.

MSC Cruises’ ships operate global itineraries. Its flagship MSC World America is based at PortMiami and sails 7- and 14-night voyages to the Eastern and Western Caribbean.