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Cozumel Agrees on New Fee for Cruise Passengers

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Travelers to Cozumel and Mahahual, Mexico, will soon need to budget a little extra for their cruise vacations. In a historic move, Governor Mara Lezama of Quintana Roo announced a $5 fee for each cruise passenger visiting these popular ports.

This fee, set to take effect in early 2025, is part of a broader initiative to fund vital tourism infrastructure and bolster natural disaster preparedness across the region.

The Cruise Tourism Development Fund, as it’s called, will directly benefit local communities and ensure long-term sustainability.

“Thanks to the sum of wills through the new agreement, we will work hand in hand with the ships through the Florida-Caribe Cruise Association,” said Lezama.

She continued, “A historic step towards more fair, inclusive, sustainable tourism and with shared prosperity in the Mexican Caribe.”

In a signing ceremony attended by key figures such as new Tourism Secretary Bernardo Cueto and FCCA representatives Michele Paige and Adam Ceserano, details revealed the funds raised by the fund will be split between two major trusts.

Seventy percent of funds will go to the Trust for Tourism Infrastructure, focusing on essential projects like port maintenance, road improvements, beach revitalization, and historic site restoration. 

The remaining 30 percent will be allocated to the Trust for the Attention of Natural Disasters, designed to aid in disaster recovery and preparedness, especially in the face of hurricanes and other natural events.

The new fund, part of an effort to generate between $20 to $25 million annually, will be overseen by a technical committee. Its primary objectives include improving tourism infrastructure, bolstering port security, and strengthening the region’s response to natural disasters.

Some details remain to iron out, such as whether passengers visiting both ports on the same cruise will be charged the fee twice or just once. 

Mexico’s Cruise Tourism Surges

Cozumel and Mahahual continue to be among the most-visited cruise destinations in the world. Cozumel alone welcomed 4 million cruise visitors in 2023. At this rate, $20 million would be generated through the Cruise Tourism Development Fund. 

Read Also: Venice Plans to Double Tourist Tax After Successful Summer Trial

In February 2024, then-Secretary of Tourism of Mexico Miguel Torruco Marqués said the country expected to welcome over 9.3 million cruise ship passengers to its ports in 2024. This represents a 2.4 percent increase from 2023.

The nation expects to finish the year with the arrival of 3,122 cruise ships, an 8 percent increase over 2023 and 5.8 percent higher than pre-pandemic levels in 2019.

Cruise Ships Docked in Cozumel, Mexico
Cruise Ships Docked in Cozumel, Mexico (Photo Credit: JorgeSuarez)

Cozumel, an island in the Caribbean Sea located off the eastern coast of Mexico’s Yucatan Peninsula, is about 12 miles from the mainland and near Playa del Carmen. Renowned for its stunning coral reefs, it will lead Mexico’s cruise tourism with the arrival of 1,199 cruise ships in 2024, accounting for 34.8 percent of all cruise ship visits to the North American nation.

Worth Reading: US Homeport Agrees on New Cruise Arrivals Fee for Passengers

It is followed by Mahahual, situated on the Costa Maya, 217 miles south of Cancun. Last year, the port welcomed 462 cruise ship calls. 

Between January and April 2024, Cozumel witnessed 520 cruise ship arrivals, delivering 1.81 million passengers. This was a 14.2 percent increase in visitors over the same period of 2023.

For Mahahual, 844,087 cruise passengers disembarked from 207 cruise ships in the same months. This reflected a 35.6 percent increase in passengers and a 15.6 percent increase in the number of ships.

Had the tourism fee been in effect, it would have generated more than $13.2 million in revenue in the first quarter of 2024.

Ensenada, Cabo San Lucas, and Puerto Vallarta round out Mexico’s five busiest ports. 

Busy Alaskan Port May Not Have Internet or Cell Service for Weeks

As the 2024 Alaska cruise season nears its conclusion, one of the most popular ports of call in the region is experiencing a technology crisis. 

At approximately 11:25 a.m. local time on Thursday, August 29, 2024, internet and cell service went out in Sitka, Alaska – and isn’t expected to return for approximately two weeks. 

According to an update from GCI Alaska, the region’s main internet and cell service provider, the outage was caused by a break in a key underwater fiber optic cable located about 30 miles off the coast of Sitka. 

A repair ship has already been sent to the site to fix the damage, but won’t reach the location until around September 6, 2024, and the repairs are expected to take up to a week. 

The last time a major internet outage occurred in Sitka for this reason was in 2013, and it took 12 days to repair the damage. 

In the meantime, local officials in Sitka are creating emergency hotspots in the community, which are being installed using Starlink Internet equipment provided by Tidal Network. 

The hotspots are being assembled on a triage-basis, with the most important community infrastructure, such as hospitals and rescue services, taking priority. Eventually, the goal is to create a community hotspot at the library where residents can come and use the internet as needed. 

While most calls and texting won’t work for the time being, the Sitka Police Department confirmed that emergency services are still available and that residents and visitors can dial 911 from cell phones and landlines. 

The Starlink terminals are being borrowed from a warehouse in Juneau – where Royal Caribbean has partnered with a local corporation to being offering free High-Speed Wi-Fi in the cruise port to cruise guests and locals in the coming weeks. 

How Will the Internet Outage Impact Cruising?

As one of the most popular ports of call for Alaska cruises, Sitka can welcome a maximum of up to three cruise ships per day at the Sitka Sound Cruise Terminal at Halibut Point, which is located about five miles north of the city. 

On its busiest days, the port has welcomed upwards of 13,000 guests – exceeding the town’s population of 8,382 locals, leading residents to lobby for cruise ship limits for the 2025 season. Although, the first proposal to do so was recently denied in July of 2024. 

While the internet and cell service outage will not prevent cruise ships from docking at the port, guests may find that their experience is a little different than what they expected.

Sitka Cruise Visitors
Sitka, Alaska (Photo Credit: Jeff Whyte)

Read Also: The Best Time to Cruise Alaska: Months to Choose

Most notably, credit card services and ATMs may be slow or unavailable, which will impact visitors who want to shop at local stores or stop for a bite in the port.

Cruise guests should make sure they have enough cash on hand, either by stopping at an ATM in another port or onboard – as most major cruise ships do usually have at least one ATM available to guests. 

As guests may not be able to call or message each other while in port, they should also make plans with their traveling companions about where everyone will be going and pre-determine where and when parties will reunite if they become separated. 

Last but not least, guests should be aware that local tour providers may have been impacted – particularly in regards to communication and scheduling software.

This may be a situation where it’s best to book shore excursions through the cruise line, even if it’s cheaper to book directly with a vendor, to allow the cruise line to work out any kinks caused by the outages on their guests’ behalf.

Royal Caribbean Bringing High-Speed Internet to Juneau, Alaska

Royal Caribbean, which was an industry pioneer for adopting Starlink Internet, is again leading the charge by bringing the high-speed, low latency internet to the port of Juneau, Alaska

Indeed, Royal Caribbean was the first to roll out Starlink fleet-wide in 2022. Prior to the Starlink service, internet service was notoriously slow and spotty on most cruise ships – and sometimes didn’t work at all for periods of time. 

Starlink, which provides high-speed internet using satellites in Outer Space that belong to SpaceX, revolutionized Wi-Fi capabilities onboard Royal Caribbean’s 28 ships – and has since been largely adopted by the cruise industry as a whole. 

Now, Royal Caribbean Group has partnered with Goldbelt Incorporated, an Alaska Native corporation, to bring Starlink’s high-speed internet to Juneau for cruisers and locals to use free of charge as part of a new pilot program. 

The installation will begin this week (the week of September 2, 2024), at the Goldbelt Tram Lower Terminal and will continue north on Franklin Street, with the full range expected to become active before the end of September. 

“Our new pilot program aims to alleviate internet congestion and provide additional bandwidth for locals, while providing internet connectivity for our guests from ship to shore,” said Preston Carnahan, Associate Vice President, West Coast Destination Royal Caribbean Group.

According to McHugh Pierre, President and CEO of Goldbelt, this will also provide a solution to the top complaint the company hears each summer, which is a decline in internet service during the cruise tourism season. 

“We are excited to collaborate with Royal Caribbean Group to explore a solution and add satellite internet capacity to town. This project will help locals and visitors have a better internet experience every day of the week,added Pierre.

Royal Caribbean Group will be monitoring the success of Juneau’s internet pilot program closely – both to optimize its effectiveness and as a way of potentially expanding the initiative to other destinations in the future to continue to provide the best possible in-port experiences for cruise guests. 

Internet Pilot Program Will be Ready for Next Alaska Season

The 2024 Alaska season, which typically lasts from May through September annually, is coming to a close. Depending on how quickly Starlink is rolled out in Juneau, the final cruisers of the season may just eek out a chance to test out the new service. 

However, adding the new pilot program toward the end of the season may be a good thing – as this provides time to optimize the Wi-Fi so it’s ready to go for the 2025 Alaska Season, which is expected to be quite busy (as this current season has been). 

Read Also: Royal Caribbean Amenities You Should Pre-Book

While the free Wi-Fi in Juneau will be available to visitors regardless of which cruise line they sail with, Royal Caribbean, who helped spearhead the initiative, will certainly have a presence in the region in 2025.

Cruise Ships in Juneau, Alaska
Cruise Ships in Juneau, Alaska (Photo Credit: Alexandre.ROSA)

Anthem of the Seas, Quantum of the Seas, Radiance of the Seas, and Serenade of the Seas, will all be deployed to the region between May and September of 2025. 

All four ships will primarily offer week-long voyages, but Quantum of the Seas will operate a few shorter 5-night sailings, while Radiance of the Seas will offer some longer 10-night options. 

The 5-night sailings onboard Quantum of the Seas will sail round-trip from Seattle, Washington, and will call on Sitka, Alaska, and Victoria, British Columbia. 

The longer sailings onboard Radiance of the Seas are paired with a cruise pre or post-tour on land to either Fairbanks, Alaska, or the Denali National Park and Preserve. 

But during the voyage itself, the 2,446-passenger vessel will call on Hubbard Glacier, Alaska; Juneau, Alaska; Skagway, Alaska; Icy Strait Point; Alaska; Vancouver, Canada; and the Inside Passage via Canada. 

Other cruise lines that are owned by Royal Caribbean Group, such as Celebrity Cruises and Silversea Cruises, also have a plethora of Alaska sailings scheduled for the 2025 season.

Port Times Adjusted for Norwegian Joy Due to Whale Zone Restrictions

Cruise passengers plan for months to enjoy their selected itinerary, eagerly anticipating ports of call and what they will do in the different destinations they visit.

Unfortunately, those visits don’t always happen as planned, and it can be disappointing when guests find out at the last minute that itinerary adjustments are necessary.

This is the case for passengers setting sail aboard Norwegian Joy on September 2, 2024. Upon arrival at the cruise terminal and when boarding the ship in New York, they were informed of two port time adjustments for their 8-night one-way trip to Quebec City, Canada.

“While we have made every effort to maintain the original itinerary, due to whale zone speed restrictions enroute from New York City, New York to Boston, Massachusetts, we have adjusted the itinerary,” the notification letter read.

While the ship’s 3 p.m. departure from New York was not impacted, it is now necessary for Norwegian Joy to sail more slowly, which impacts when she will reach Boston as well as the next port of call in Portland, Maine.

Originally, the ship was to spend Tuesday, September 3, 2024 in Boston from 1:30-10 p.m. Now, however, the ship will not arrive until 4 p.m., but will also stay an hour later, until 11 p.m., to attempt to recover some of the time lost earlier in the day.

Because Norwegian Joy will be leaving Boston later than planned, her next port of call is also adjusted. The ship was to have been in Portland, Maine from 7 a.m. to 5 p.m. on Wednesday, September 4. Now, the time in Portland is shifted one hour later, from 8 a.m. to 6 p.m.

If travelers have booked tours through Norwegian Cruise Line to explore either Boston or Portland, the time of those tours will be automatically adjusted for the new port times. If any tours are unable to be shifted, guests will receive a full refund of that tour cost returned to their onboard ship account.

Tours can still be booked for either destination at the Shore Excursion Desk on Deck 6, as well as tours for the other ports of call on the itinerary: Sydney, Nova Scotia; Prince Edward Island; and Saguenay.

Read Also: Norwegian Cruise Ships by Age – Newest to Oldest

No other port times are impacted by the whale zone speed restrictions, nor will Norwegian Joy be delayed arriving in Quebec City for debarkation on Tuesday, September 10.

The change in times will be disappointing to the up to 3,883 travelers aboard Norwegian Joy, especially since the whale zone speed restrictions may have been known for some time and a last-minute, embarkation day notification could have been avoided. Nevertheless, the change is relatively minimal and the ship will still be visiting both adjusted ports of call.

Will More Cruises Be Impacted?

The 167,725-gross-ton, Breakaway Plus class Norwegian Joy is currently homeported from New York, with alternate departures from Quebec City through September to take advantage of the spectacular fall foliage the region is famous for.

This means, however, that the ship’s next few voyages may have similar adjustments. This includes the 7-night return sailing from Quebec City to New York departing on September 10, as well as the next pair of itineraries – 8-nights from New York to Quebec City on September 17 and 7-nights return to New York on September 25.

Norwegian Joy in New York
Norwegian Joy in New York (Photo Credit: Just dance)

Guests booked on those sailings will want to stay in close communication with Norwegian Cruise Line about any itinerary adjustments or port time shifts.

While Norwegian Cruise Line does not explain exactly what whale zone speed restrictions are causing the slight change for Norwegian Joy, they are likely related to North Atlantic right whales, which the National Oceanic and Atmospheric Administration lists as one of the world’s most endangered whale species.

New protections and expanded speed restriction zones were first implemented in 2022, when just 350-360 of the whales were believed to remain.

The whales’ western Atlantic range extends from the Canadian maritime provinces to the southern tip of Florida, and protections are in place in much of that range to keep the roughly 50-foot whales safe from collisions and other disruptions.

In addition to the changes for Norwegian Joy, it is possible that other cruise ships making fall foliage voyages in the region may also be impacted. Cruise lines will communicate any changes to their booked guests as needed.

Oasis of the Seas Passengers Given Free WiFi to Book Oasis Band Tickets

“Maybe” you can cruise and catch a concert, too. That’s what happened on Royal Caribbean International’s Oasis of the Seas during a 7-night roundtrip Western Mediterranean voyage from Civitavecchia (Rome) on August 31, 2024. 

When the famously feuding brothers Liam and Noel Gallagher of the critically acclaimed band Oasis surprised the world by announcing that they would be returning together for a tour in 2025, Royal Caribbean didn’t want passengers to miss their chance at securing tickets for the highly anticipated event.

After 15 years of not touring together, the “Oasis Live ‘25” tour, which will kick off on July 4, 2025, in Cardiff, Wales, released tickets on August 31. Royal Caribbean’s marketers had some promotional fun with its 225,282-gross-ton ship’s similar name, concocting a plan to ensure Oasis fans had a chance to buy tickets.

Carrying up to 5,606 passengers at double capacity, Oasis of the Seas was enjoying a day at sea the day tickets went on sale, so Royal Caribbean opened its WiFi services for free to all passengers.

By the time they arrived in Barcelona on September 1, guests knew if they were going to see the show and didn’t have to miss out due to being on a cruise.

“With Oasis tour dates set to light up Cardiff, Manchester, London, Edinburgh, and Dublin next summer, this unique opportunity means that Royal Caribbean International guests won’t miss out on the chance of securing tickets, despite being on holiday,” said Royal Caribbean International.

Although the cruise line cannot confirm if any passengers utilized the free internet to secure tickets, tickets for the 17-show tour across the U.K. and Ireland sold out in mere hours, with dynamic ticket pricing climbing more than £350 each.

Royal Caribbean was one of the first adopters of SpaceX’s innovative and massively reliant Starlink satellite constellation, and provides its passengers with internet onboard its ships even in remote destinations.

Known as VOOM WiFi, the cruise line receives its internet signal directly from a satellite to its full fleet of 24 ships, including its new 248,663-gross-ton Icon of the Seas and 236,860-gross-ton Utopia of the Seas, which debuted in January and July 2024, respectively.

Royal Caribbean's Oasis of the Seas Cruise Ship
Photo Credit: Solarisys / Shutterstock

With VOOM Surf + Stream, guests can purchase a WiFi package capable of streaming videos and music, and engaging in high-quality video chats. However, the price of the service varies by ship and location, number of devices and days, and whether guests pre-purchase packages or wait to buy while on board the ship.

Passengers who book packages ahead of the cruise will find packages up to 20 percent off.

Read Also: Do Cruise Ships Have Wi-Fi – 5 Things to Know

Guests booked in Sky and Star suites receive complimentary WiFi, as do certain levels in the cruise line’s loyalty program, Crown & Anchor Society. Diamond level members receive one free day of service, while Pinnacle and Diamond Plus members receive two free days, with all members able to use points accrued to pay for WiFi.

The internet service is also good at Royal Caribbean’s private destination, Perfect Day at CocoCay in the Bahamas, and will eventually be included at its new destinations, Royal Beach Club Paradise Island, also in the Bahamas, and Royal Beach Club Cozumel in Mexico.

Carnival Cruise Line Addresses Vaping Onboard Ships

While cigarette smoking has fallen dramatically in recent decades, vaping is definitely increasing, especially for younger users.

This has led to some discussion and even controversy as to whether vaping and smoking are equivalent, and if they should be treated equivalently onboard cruise ships.

Carnival Cruise Line’s Brand Ambassador John Heald has been questioned on the issue, with one vape user especially irate that the two types of inhaled products are treated equally by the cruise line.

“Why are people who vape put in the same category as smokers on cruises. Vape smoke ones don’t set off the alarms and there is no lasting smell or evidence that it was done,” the guest asked. “Vapers should be treated different to smokers and given the freedom to smoke where they wish. We are sick of being treated like third class cruisers.”

Heald responds that vaping and smoking of any kind will continue to be treated the same onboard all Carnival Cruise ships, and travelers must use vaping products only in designated areas.

“Vaping is considered smoking and it can only be used while in the outdoor smoking areas or while playing in the smoking sections of the casino,” Heald confirmed. “I respect your right to vape. Please respect the rights of people who do not enjoy your vaping and you must not and cannot vape in non-smoking areas.”

Every Carnival ship offers several smoking areas. These are typically designated on certain areas of the open decks, as well as in part of the onboard casino. A full list of each ship’s smoking areas is available on Carnival’s website.

No smoking or vaping may be done in other areas, including on private balconies or inside guest staterooms.

Read Also: Carnival Debunks Smoking Hacks – With Severe Consequences

Furthermore, guests are not permitted to smoke anywhere onboard if refueling operations are underway, typically on embarkation or debarkation day, but announcements will be made when refueling is completed and smoking areas have reopened.

Guests who violate Carnival’s smoking policy are subject to a $500 fine and possible debarkation of all travelers in the same stateroom. The cruise line’s smoking policy is also part of the Guest Ticket Contract that all travelers agree to when booking a Carnival cruise. Section 9(c) of the contract clearly states:

“Any and all forms of smoking, including but not limited to, cigarettes, cigars, pipes, vaporizers, and electronic cigarettes are strictly prohibited on board Carnival’s vessels except in specific designated exterior deck areas and designated casino/night club spaces.”

Cruise Smoking Policy
Photo Credit: vvoe / Shutterstock

Heald has followed up the vaping discussion with a poll on his popular Facebook page, asking whether or not guests are happy with the non-smoking spaces provided onboard.

With more than 11,000 votes, 85% of respondents do not smoke or vape, while 12% do but are happy with the designated areas to smoke or vape onboard. Just 3% of the respondents would prefer more areas available to smoke or vape during their cruise vacations.

What About Health Risks?

The guest who originally contacted Heald goes on to claim that “there is zero evidence that vaping is as harmful as smoking” though they even contradict themselves immediately by continuing with “there is some evidence that vape may cause some harm but nothing to suggest at the moment its like smoke.”

Worth Reading: Can You Bring a Vape On a Cruise Ship?

Research from the National Academy of Sciences does indicate that e-cigarette smoke dramatically increases the risk of lung adenocarcinomas and other health risks such as seizures, bladder problems, and brain and heart damage. The vapor created by e-cigarettes includes known carcinogens, heavy metals, and microparticles.

Just as with smoking, secondhand exposure to vaping can be equally damaging to anyone nearby.

Norwegian Cruise Line Cancels Alaska Sailing Due to Redeployment

Cruising to Alaska is a bucket-list voyage for many travelers, but Norwegian Cruise Line has reached out to eager cruisers with the unfortunate news that the very first 2025 Alaska sailing for Norwegian Bliss has been cancelled.

The impacted voyage is a coveted 10-night sailing that was to have departed Seattle, Washington on April 2, 2025, with calls to Ketchikan, Sitka, Icy Strait Point, Skagway, Juneau, and Victoria, as well as scenic cruising in the iconic Glacier Bay.

“Norwegian Bliss’ sailing on April 2, 2025, has been canceled as a result of a fleet redeployment,” the notification letter read. “Norwegian Bliss will be redeployed, and her new itineraries will be available to book beginning on September 16, 2024. We apologize for the inconvenience, as we appreciate that you have chosen to spend your vacation with us.”

It is curious that the term “fleet redeployment” is used to explain the cancellation, as only one voyage for the 168,028-gross-ton, Breakaway Plus class ship is impacted.

To be clear, Norwegian Bliss will be sailing her 2025 Alaska season, but that season will now begin with the second scheduled departure on April 12, 2025. That is a 7-night cruise, as are the rest of the ship’s voyages until the final departure of the season on October 11, 2025.

The now-cancelled cruise may simply be adjusted to a shorter sailing, or could have been chartered for private use at that time for all or part of the 10-night period.

Read Also: The Best Time to Cruise Alaska – Months to Choose

All guests on the April 5, 2025 sailing are automatically receiving a full refund of their cruise fare and any pre-paid purchases. This refund will be returned to the original form of payment, but may take up to 30 business days to process.

If travelers had used a future cruise credit (FCC) to purchase their Alaska getaway, the full credit will be automatically returned to their cruise line loyalty Latitudes account within 10 days and will be available for use on another Norwegian Cruise Line vacation.

Additional Compensation Offered

Along with the full refund, Norwegian Cruise Line is also offering impacted guests extra compensation with a 10% discount FCC for any published sailing through December 31, 2025.

This means guests could rebook an alternative Alaska cruise with the discount, or may choose any other itinerary – the Caribbean, Europe, the Mexican Riviera, or anywhere else any Norwegian ship is sailing.

If travelers want to rebook a comparable Alaska cruise in 2025, several sailings are still available on Norwegian Bliss (April 12, April 19, April 26) as well as Norwegian Encore (April 20, April 27).

Each of those sailings, however, is a 7-night sailing rather than the original 10-night cruise that has been cancelled.

Norwegian Bliss Cruise Ship
Norwegian Bliss Cruise Ship (Photo Credit: achinthamb)

Even closer is the 9-night sailing of Norwegian Joy, departing Seattle on April 23, 2025 with visits to Ketchikan, Juneau, Skagway, Icy Strait Point, and Victoria, as well as Glacier Bay cruising.

This similar itinerary may be very tempting to travelers, as Norwegian Joy is a sister ship to Norwegian Bliss in the Breakaway Plus class, ensuring a close experience between the two vessels.

It should be noted that Norwegian Cruise Line is not offering any further onboard credit, price protection, or other discounts if travelers do rebook to an alternate 2025 Alaska cruise, beyond the availability of the 10% FCC discount.

With more than seven months before the now-cancelled cruise was to have departed, travelers do still have time to make alternative vacation plans, though their selection may be more limited due to strong bookings.

If passengers have already booked airfare or made other pre- or post-cruise travel arrangements, they will need to contact their airline, hotel, or other service provider for cancellations or refunds as necessary.

If those arrangements were made through Norwegian Cruise Line, guests can contact the cruise line or their travel agent to ensure the full cancellation and refund is processed.

Carnival Explains Why They Can’t Help Guests in One Way

Debarkation morning on a cruise ship is chaotic, with early morning wake ups, multiple announcements, long lines, and anxiety about making flights, remembering where the car is parked, or other onward arrangements.

In all the confusion, it is not surprising that cruisers sometimes forget something on the ship, only to realize later that they have left it behind.

It can be upsetting to forget a critical item, and even more frustrating when you remember right at the cruise terminal but aren’t permitted to return to the ship for just a minute to retrieve it.

In response to a recent complaint, Carnival Cruise Line’s Brand Ambassador John Heald has addressed exactly these scenarios, outlining what to do in case a traveler does leave something behind on their ship.

“In the chaos that is disembarkation morning, my hubby’s eyeglasses were left in our cabin,” the guest explained. “We realized as drove out of the parking lot. We went back and the staff in the terminal area told us we could not get back on the ship. We knew the eyeglasses were on the bedside [table].”

Bear in mind, the guest does not explain how long they were out of their stateroom before returning to the terminal to seek the lost eyeglasses.

It is possible they left their cabin and had breakfast before debarking the ship, passing through customs, and finding their vehicle. This could have been a couple of hours, during which time their stateroom may have already been cleaned.

“We demanded to speak to the Radiance guest relations manager. Again, we were refused. John this is terrible customer service,” the guest continued. “These were expensive eyeglasses. We need them returned to us immediately. … What do we have to do? This is not good enough for a company like Carnival.”

While the date of the guest’s cruise is not noted, Carnival Radiance is homeported from Long Beach, California year-round. The 102,232-gross-ton, Sunshine class ship (formerly Carnival Victory) offers 3- and 4-night Baja Mexico itineraries, with occasional longer Hawaii and Mexican Riviera sailings.

Heald is not unsympathetic to the guest losing such a useful item, but does explain that in Carnival’s fleet of 27 ships, a lot of items are left behind every week.

“We do have approximately 1,000 lost or forgotten items every week across the fleet, sometimes more,” he said. “We probably have more forgotten or lost glasses than anything else along with books, things left in the cabin safe, and various indiscriminate items such as a clothes, phones, a prosthetic leg (seriously) and many different items that people have left behind.”

I’m sure there’s a story behind the prosthetic leg, but that would take this story a step in the wrong direction.

Once debarking the ship, travelers are no permitted to return to the vessel for any reason. While this may seem extreme, it is a firm security policy that also involves US Customs and Border Protection as well as the cruise line’s security.

“Just like they tell you when you get off your flight and the flight attendant says remember all your belongings because you will not be allowed back on the plane, it is the same for the ships,” Heald explained. “Security protocols dictate this.”

Retrieving a Lost Item

If guests do leave something aboard – whether they realize it just minutes after debarkation or not until they reach home and can’t find a particular item in their luggage – they can contact Carnival Cruise Line for assistance.

There is a Lost and Found Item form to fill out, which includes information such as the type of item lost, the ship name and sailing date, and shipping address information if the item is recovered.

Carnival Cruise Line Cabin
Carnival Cruise Line Cabin (Credit: Emrys Thakkar)

“Please complete the form,” Heald urged. “My colleagues at the Mother Ship will do their best to get the item if it is indeed found back to you as soon as possible but I should say, we so many items to deal with, it may take some time.”

If travelers are still onboard when they discover an item missing, they should report the loss to the Guest Services desk with a description of the item and where they believe they had it last.

Recovered items are turned in and held securely until they are claimed or reported after the end of the cruise, when every attempt will be made to return them to their rightful owners.

Have you ever lost anything onboard a cruise ship? Did you get it back? How long did it take? Share your experiences on the Cruise Hive boards!

Carnival Guests Weigh in on Setting Spending Limits for Kids

Cruise vacations aren’t just for adults – they are for kids, too. On family-friendly cruise lines, such as Carnival, kids may get a bit more freedom than they are accustomed to at home.

One thing that parents will have to consider as they plan for their Carnival cruise is that their kids are required to have their own Sail & Sign onboard account – and the Sail & Sign card given to both kids and adults functions like a credit card. 

That said, parents can set spending limits during check-in or at the Guest Services Desk once onboard so that their kids can’t go breaking the bank with their newfound freedom. 

But for first-time cruisers or guests who have never sailed with Carnival before, the process of doing so can be a bit confusing, which prompted a future cruiser, named Bernadette, to turn to brand ambassador John Heald for guidance

“Is there a way to set up on board spending limits for children. I couldn’t figure out if that was a daily limit or a cruise limit. I want to set it at $100 hoping it was the total cruise. Can you please clarify? Also, can we adjust the child spending limit at the kiosks? Or does that have to be done face to face at guest service?,” Bernadette inquired on Heald’s Facebook page. 

Although Heald is typically an expert on all things Carnival, this was one of the rare instances where he didn’t have an answer – and was only aware of going to the Guest Services desk onboard to set and adjust spending limits. 

Luckily, former passengers were able to speak from experience in the comments section until Heald is able to follow up with an official response – which he promised he would do.

“We were told we had to go to guest services every day to add more money to my grandson‘s account,” said one former guest. 

“This is a great question! Yes, I have set limits on my grandson’s sail and sign card in the past. I do this at guest services. If I didn’t set limits, he’d spend all his money in the candy store!!!!,” added another.

The passenger response suggests going to Guest Services is the way to go – and checking in directly with crew members, such as the Guest Services team, is the best way to ensure you’re being given the correct and current information. 

How Much Freedom Should Kids Have on Cruise Ships?

As cruise ships are considered one of the safest forms of travel and kids are contained onboard, many parents will give their children more freedom to roam and play independently than they might at home or on other types of vacations. 

In addition to getting a temporary credit card in the form of their Sail and Sign account, some parents go so far as to let their children stay in their own cruise cabins

According to the Carnival website, this action is allowed with ground rules determined by the age of the children. 

Carnival Cruise Ship Deck
Carnival Cruise Ship Deck

For minors under the age of 12, they can stay in staterooms that are either directly across the hall from the parent or guardian, and may not be assigned to a balcony stateroom without an adult over the age of 25 staying in the same room. 

Teenagers (kids 13-17) get a little more flexibility, and can be separated from their parents or guardians by up to three staterooms. 

Read Also: Do Kids Need a Passport to Go on a Cruise?

These guidelines are put in place because parents and guardians still need to be responsible for their children – both for their safety and to prevent minors from becoming a nuisance to other guests. But how tightly parents want to hold the leash is up to their discretion – as they know their children best. 

On the flip side, parents who prefer more supervision can send their children to Carnival’s onboard kids’ clubs, which are divided by age. Kids can begin to receive “sign out” privileges at 9-years-old, meaning they can come and go from the clubs as they please, but only if parents give permission in advance.