Carnival Corporation has provided an important update on the recent cyber attack that impacted its systems across its cruise brands.
Carnival Cyber Attack Update
Carnival Corp has released an update after the cruise company which owns nine cruise brands suffered from an unauthorized cyber attack. The attack took place on August 15, 2020, and impacted several cruise lines.
Cruise Hive also reported on the attack in August after UK cruise lines owned by Carnival announced they were dealing with technical issues and it’s systems were down.
The timing was bad with a high volume of cruisers needing to resolve their refunds as cruise lines suspended operations. P&O Cruises and Cunard which operate out of the same facility in Southampton, UK both were forced to close their contact center due to the event.
So now we know more about what was accessed and the initial response from the cruise company. Carnival also revealed what is being done now to lower the impact of the attack.
When the attack started, Carnival stated that it acted quickly to shut down the intrusion and restore operations. Work to prevent further unauthorized access was also done. Carnival engaged in a major cybersecurity firm to investigate the matter and also notified the relevant authorities.
It is important to know that the investigation into the cyberattack is still ongoing but so far Carnival has released that some personal information was accessed related to guests, employees, and crew members across Carnival Cruise Line, Holland America Line, and Seabourn. Casino operations were also accessed.
Carnival has worked on recovering its files and mentions that it’s unlikely that the data is being misused. One site that might help in knowing if any of your personal information has been hacked is at the Have I Been Pwned site.
Within the next 30 to 60 days the cruise company will have completed the process on knowing which guests, employees, crew, and other personal information may have been impacted. Carnival Corp aims at contacting those who may be affected by the security breach and will be offered complimentary credit monitoring, as appropriate.
Those who are worried about the cyber attack and the personal information accessed will be able to call a dedicated line to find out if their data may have been breached. No doubt there will be a further update once the full investigation has been completed.