Norwegian Cruise Line has detailed how the U.S. travel ban will impact its itineraries and what’s being offered to guests to compensate for changes.
NCL Cancels Calls to Cuba
The immediate travel restrictions to Cuba announced by the U.S. government have hit the cruise industry hard. Norwegian Cruise Line is one of the major cruise lines being forced to cancel calls to the country since the new policy went into effect on June 5, 2019.
The cruise line has not detailed any port replacements but is informing guests with more details once each itinerary which included a call to Cuba has been updated. NCL has mentioned it was shocked, just like many other cruise lines who are now scrambling to make changes and deal with booked passengers.
Norwegian Cruise Line stated on its site:
We share your disappointment and frustration caused by this unexpected change. Like you, we were surprised by this sudden modification to policy. We thank you for your patience and continued support as we navigate through this recent development. Guests who booked Cuba sailings with us will be contacted very shortly with a detailed communication. Please bear with us as we carefully work through each sailing.
Guests who are booked on sailings which include Cuba through September 2, 2019, are being offered compensation. Guests can keep their revised itinerary with a 50 percent refund of their cruise fare and a 50 percent credit towards a future cruise valid through December 31, 2020.
Guests don’t want to keep their cruise booking can cancel and get a full refund. However, the cruise line must be notified of the cancellation no later than June 11, 2019.
Full U.S. Travel Ban Coverage
- MSC Cruises Updates Itineraries Due to U.S. Cuba Travel Ban
- Virgin Voyages to Announce Cuba Replacement Next Week
- Carnival Cruise Line Cancels Calls To Cuba Due to Travel Ban
- Royal Caribbean is First Cruise Line to Cancel Visits to Cuba
- Cruise Lines React to U.S. Cuba Travel Ban
All other Cuba sailings which have been booked after September 2, 2019, will automatically be canceled with a full refund. A 20 percent discount will be available for guests to rebook their desired cruise by August 5, 2019. Sailings no later than December 31, 2020, can be chosen.
Cruise Hive will continue to provide full coverage of the Cuba ban fallout and how it will impact each cruise line.