Cruise News Princess Cruises Cruise Line Gains First Access to Ground-Breaking Connectivity

Cruise Line Gains First Access to Ground-Breaking Connectivity

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Princess Cruises is the first to take advantage of new ground-breaking connectivity with its expanded partnership with SES.

Princess Cruises SES Partnership

Princess Cruises has announced a new dimension in its connectivity partnership with SES and will become the first global cruise ship fleet with early access to SES’s ground-breaking O3b mPOWER network augmenting the Princess MedallionClassTM experience as it scales across the fleet.

SES is enabling global, high-performance connectivity to Princess Cruises using its hybrid medium earth orbit (MEO) and geostationary (GEO) network. The combination of the globally-deployed Princess MedallionClass ships, the Ocean Guest Experience “Cloud Connected” Platform and SES’s Multi-Constellations Satellite network not only creates unmatched and ubiquitous global Wi-Fi service levels, but ensures seamless land/sea digital experience enablement including OceanView® TV (OTT, Mobile and VOD) and is disrupting the tradition commodity satellite bandwidth model.

As the innovation partner for Princess MedallionClass, Carnival Corporation’s Global Experience and Innovation unit is elevating the SES partner relationship through 2023. The Premier Innovation Partner status makes SES a fully-integrated development partner of Carnival Corporation’s Global Experience and Innovation unit, spanning design, creation and delivery for game-changing connected guest experience innovations, technical platform development, intelligence and hybrid cloud and edge compute enablement.  As a result, Princess MedallionClass, which is enabled by the OceanMedallionTM and powered by SES, will be the first cruise ships to access SES’s ground-breaking O3b mPOWER satellite-based communications system. The SES brand will also be incorporated into the OceanMedallion, further symbolizing the integrated relationship.

To date, the most significant development of the partnership has been MedallionNet®, the best WiFi at sea, which has raised the bar for guest connectivity in the cruise industry. Since 2017, MedallionNet has been offering fast, unlimited, reliable and affordable guest connectivity exclusively to the Princess fleet. 

The expanded partnership recognizes SES’s integral role in enabling the Ocean Guest Experience PlatformTM with real-time xIoTTM, edge, cloud and shoreside intelligence synchronization on Princess MedalllionClass Ships. Princess MedallionClass will be fully active on 11 ships by the end of 2020 with a new ship activated every 60 days. 

The game-changing O3b mPOWER from SES will ensure that Princess MedallionClass Ships are not constrained by traditional bandwidth capacity plans.  As a Premier Global Experience and Innovation partner, SES will keep bandwidth ahead of demand with multi-Gbps capacity whenever and wherever needed.  Whether activating a new MedallionClass ship, visualizing real-time ship digital clones or powering virtual ship/shore collaboration, bandwidth constraints never impact innovation team access, speed or engagement fidelity. 

Furthermore, dynamic bandwidth deployment on demand through a fully-managed, high-performance ship access point to a shoreside end-point holistically ensures unique ship itineraries and specialized guest events always meet the highest service levels possible from San Francisco to Singapore and Helsinki to Hobart.  Whether a guest is streaming original content via OceanView, placing a wager on a big game with Ocean® SportsBook, playing a massive multi-player video game, streaming video from a favorite streaming service or checking home security cameras, SES’s O3b mPOWER provides dynamic bandwidth giving Princess guests the land-like online performance they expect.

Throughout 2020, Princess Cruises will host a series of events leveraging MedallionNet powered by SES to demonstrate that guests no longer need to worry about slow internet speeds and unreasonable connectivity costs. Planned events include:

  • February 11, a record-breaking Vow Renewal onboard the Regal Princess, Royal Princess and Crown Princess will be shared with loved ones around the world during a massive pre-Valentine’s Day ceremony.
  • March 29, Grand Princess will become the first Princess MedallionClass Ship sailing exclusive Hawaii itineraries.
  • June 15, Enchanted Princess will join the MedallionClass fleet.
  • August 16, Emerald Princess will become the first to transform into a MedallionClass ship while sailing Alaskan itineraries.
  • October 20, Coral Princess launch event from Los Angeles.
  • December 20, Island Princess transforms into a MedallionClass ship and will be the first fully connected cruise ship to sail in the Middle East in early 2021.

John Padgett, chief experience and innovation officer for Carnival Corporation, said:

“The future is now with real solutions and proven technology delivering real experiences to floating smart cities around the globe powering a coveted experience. SES integration into the Global Experience and Innovation team not only provides world-leading connectivity technology and fueling OceanMedallion capabilities, but most importantly provides expertise that is passionate about creating amazing experiences through the fusion of creativity, story, connectivity and media across the world.”

“Our first joint creation, MedallionNet, has significantly elevated the cruise experience for our guests and crew, but more importantly stimulated the creation of leading-edge, cloud-based edge compute models that were previously considered impossible.”

Carnival Corporation’s proprietary Ocean Guest Experience Platform is powered by the OceanMedallion and enabled by SES.  The MedallionClass experience utilizing the OceanMedallion and the Ocean Guest Experience Platform is exclusive to Princess Cruises and being leveraged to enhance guest-crew interactions and deliver a high level of service personalization on an unprecedented scale.

The Medallion enables keyless stateroom entry, hassle-free payment, turn-by-turn shipboard wayfinding, shipmate locator and personalized itineraries; speeds up embarkation; facilitates on-demand services like ordering food, drinks and merchandise; powers anywhere wagering; and more. MedallionClass vacations currently are available for all guests sailing on six Princess Cruises Ships – Caribbean Princess, Crown Princess, Regal Princess, Royal Princess, Ruby Princess, and Sky Princess

Princess Cruises Partnership

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Princess Cruises Partnership
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