Carnival Cruise Line compensates guests after cabins got flooded on the Carnival Dream on Thursday, May 3. There was a water line break on the ship to the surprise of guests in around 50 of the staterooms.
Carnival Dream Cabins Flood
It’s never good when you’re enjoying your cruise vacation and then suddenly met with a flooded cabin after the water line breaks. The water which is used for fire safety broke on Thursday evening at around 6 PM and footage has already been posted on social media. Water has been seen gushing through the walls and flooding cabins and the corridor on deck 9.
Carnival Cruise Line ambassador posted about the flooding onboard Carnival Dream to provide facts about what happened and that guests are receiving compensation. Let’s take a look at what he posted:
On Thursday, May 3 at approximately 6 pm, there was a water line break on Carnival Dream that impacted guests in approximately 50 staterooms on Deck 9. Our onboard teams began cleanup immediately related to this clean water from a fire suppression system.
Impacted guests will receive a full 100 percent refund of their cruise fare, a 50 percent future cruise credit and the option to disembark the ship today if they choose with air transportation to return home. We appreciate our guests’ understanding and sincerely apologize. We also thank our crew members for their quick action and hard work.
Carnival Dream is on a seven-day Western Caribbean cruise that departed New Orleans on Sunday, April 29. We don’t expect any impact on the next cruise.
Crew members can also be seen responding really well, pulling their pants up to their knees and working hard on getting all the water out.
Carnival Compensation
Just as what John Heald posted all those Carnival Dream guests affected by the flood will receive a 100 percent refund of the cruise price they paid and a 50% credit towards a future Carnival cruise. Guests also had the option to disembark the vessel if they wanted.
Carnival Dream is currently sailing a 7-day Western Caribbean cruise and on the same day of the flooding had made a port of call in Belize. The following morning the Carnival cruise ship docked in Cozumel and is now coming to an end of the voyage with an arrival back in New Orleans on May 6. The current cruise and future sailings won’t be impacted by the flooding and no delays are expected.
These things do happen, in September 2017 a water pipe burst on a Princess cruise ship and this also caused the guest cabins and corridor to flood. Crew members on the Carnival-owned ship also worked hard to clean it up and they even replaced the carpet.
Carnival Dream is one of the newer class ships for the cruise line at 130,000 gross tons and with a passenger capacity of over 3,600 at double occupancy.
