Cruise News Cunard Line Carnival Corp Cruise Lines Suffer From Ransomware Attack

Carnival Corp Cruise Lines Suffer From Ransomware Attack

Affiliate Disclaimer

Cruise Line Shatters Own World Cruise Booking Record Within Hours

Regent Seven Seas Cruises has shattered its own single-day world cruise booking record with its 2023 world cruise on Seven Seas Mariner.

Royal Caribbean Makes Changes to Cruises in 2021

Royal Caribbean has announced changes to cruises for summer 2021. The updates impacts sailings in Europe and the Caribbean.

Carnival Cruise Line Details Mardi Gras Grand Central Atrium

Carnival Cruise Line has showcased its stunning new Grand Central Atrium on the new Mardi Gras that will debut in February 2021.

Princess Cruises Confirms Sale of Two Ships to Undisclosed Buyers

Carnival-owned Princess Cruises has confirmed the sale of two cruise ships to undisclosed buyers.

Carnival Corp has revealed a huge attack on its I.T. systems over the weekend which has also impacted phone line communications.

Cruise Line Systems Attacked

The Carnival Corporation has announced that over the weekend it detected a ransomware attack on its information systems. The attack managed to access a portion of the systems and encrypt. Certain data files were also downloaded.

P&O Cruises and sister line Cunard Line have both already posted updates of an issue with IT systems and even phone lines. Both cruise lines are owned by Carnival Corp and operate out of the same building in Southampton, UK.

P&O Cruises released the follwing statement:

We are very sorry but due to an IT issue at the weekend which has affected all incoming telephone lines our Contact Centre will be closed again today, Tuesday. Online booking is still available. We apologise for this disruption and we are working to investigate and rectify it as soon as possible.

Cunard Line posted that its contact center in the UK, Europe, and even Australia was down due to an IT issue which apparently started on August 15:

We are sorry but our UK, European and Australian contact centres remain closed today due to an IT issue over the weekend which has affected our telephone system. We apologise for this and we are working to resolve it as soon as possible. In the meantime, please visit our website for inspiration, information and bookings.

Carnival has said based on its preliminary assessment on the brand’s information systems that it does not believe there will be an impact on its business, operations, or financial results. The company is however expecting claims from guests, employees, and others due to the unauthorized access to personal data.

The comoany can also not gurantee that the ransomware attack would not happen to other cruise brands in the future.

Also Read: How to Speed Up Your Cruise Refund

This comes as a hugely difficult time for the cruise industry and dealing with an IT attack is not going to help these difficult times. At the moment there is demand in customer service as so many guests have been impacted by cancelled bookings. With phone lines down, guests will not be able to call for support and instead need to use cruise line web sites.

Cruise Line Ransomware Attack

Cruise news, tips & trends to your inbox.

Cruise Line Ransomware Attack
131 Shares
131 Shares
Share via
Copy link