The P&O Azura has been delayed by more than 24 hours due to an electrical issue which has been looked at by engineers. The cruise line has been forced to change the ship’s arrival into Southampton.
P&O Cruises has been keeping everyone updated on its Facebook page as the delay also affects passengers scheduled to board for the next cruise. As a result of the electrical problem the port of Stavanger on May 6th was cancelled and instead the large vessel stayed in the Flam, Norway so a specialised team could investigate the issue. The ship then spent an overnight (May 6th – 7th) in Bergan so the problem could be fixed and tested.
Here is what P&O Cruises posted:
“Following a technical issue with the electrics which required an overnight call in Flam, Azura’s call to Stavanger today was unfortunately cancelled. An expert technical team is investigating the cause of the issue and Azura will be docking in Bergen this evening while further testing takes place.”
“As a result there will be a 24 hour delay to the Southampton arrival, which is now scheduled for Saturday morning. Our customer care team will be contacting all passengers due to join the next cruise, a 14 night Mediterranean itinerary, to advise of this change to boarding time.”
The P&O Azura was originally scheduled to arrive back in Southampton, UK on Friday May 8th but instead it will arrive Saturday morning, May 9th. Guests expecting to board the vessel on Friday will now have to wait until Sunday at 10:30 AM to begin boarding. P&O has stated “there are already four ships scheduled to be in Southampton on Saturday the port is full so unfortunately, those passengers joining Azura will start their cruise on Sunday.”
“Azura has completed the repair and we have undertaken extensive testing overnight. Azura has now left Bergen to return to Southampton where she will arrive on Saturday, where guests on the current cruise will be able to disembark. As there are already four ships scheduled to be in Southampton on Saturday the port is completely full so unfortunately, those passengers joining Azura will start their cruise on Sunday. We have contacted over 80% of passengers already and we will continue to call and email everyone throughout today with a revised itinerary and boarding times for Sunday.”
“We know that there are a number of wedding parties and other celebrations planned for Azura’s next cruise and we are working hard to ensure that we make this a fantastic cruise for everyone. We are so sorry about this delay and thank all our passengers again for your patience.”
The next voyage which was originally supposed to be a 14 night Mediterranean cruise has now been adjusted to a shorter itinerary where the calls of Cadiz and Naples have been removed. the new itinerary is: Sunday May 10 – Southampton – sail at 1500, Monday May 11 – at sea, Tuesday May 12 – at sea, Wednesday May 13 – at sea, Thursday May 14 – Barcelona 0800 – 1700, Friday May 15 – Monte Carlo 0800 – 1800, Saturday May 16 – Civitavecchia (for tours to Rome) 0700 – 1900, Sunday May 17 – Cagliari, Sardinia 0900 – 1700, Monday May 18 – at sea, Tuesday May 19 – Gibraltar 0800 – 1300, Wednesday May 20 – at sea, Thursday May 21 – at sea and Friday May 22 – Southampton.
Guests already booked for shore excursions in Cadiz and Naples are to receive a full refund and those booked with changed dates will go ahead as normal. P&O hasn’t posted any details on passenger compensation for the next cruise but according to comments it’s no more than 15% refund of the price of the cruise. Those passengers on the current cruise have received a 100 pound credit for onboard.
P&O Azura is one of the british cruise lines largest vessels at 115,000 gross tons and carrying over 3,000 passengers.